Re: Changing mobile between contracts

[MD]

"Rod Speed" <rod_speed@yahoo.com> wrote in message news:<38q86jF5ps8daU1@individual.net>...
> MD <mduchna@hotmail.com> wrote in message
> news:e526866d.0503032012.33c40810@posting.google.c om...
>
> > I am going to give up on my old number.
>
> > I think it is more a software issue then a anything else.
> > Looks like the software Optus is using to manage the
> > contracts is not designed to execute number swap.
>
> It must be if they did mine fine.
>
> Ring Optarse Solutions Plus on 1300 301 406
> and get them to do it.

Thanks Rod, I called them and the answer was NO!!! I've heard that
such number swaps are possible in Vodafone or Telstra. Looks like
Optus is well behind its main competitors in terms of customer
service. Anyway after 5 years with Optus I will look around for a
better deal and more significantly better customer service.

[Rod Speed]

"MD" <mduchna@hotmail.com> wrote in message
news:e526866d.0503070120.74f96e1d@posting.google.c om...
> "Rod Speed" <rod_speed@yahoo.com> wrote in message
> news:<38q86jF5ps8daU1@individual.net>...
>> MD <mduchna@hotmail.com> wrote in message
>> news:e526866d.0503032012.33c40810@posting.google.c om...
>>
>> > I am going to give up on my old number.
>>
>> > I think it is more a software issue then a anything else.
>> > Looks like the software Optus is using to manage the
>> > contracts is not designed to execute number swap.
>>
>> It must be if they did mine fine.
>>
>> Ring Optarse Solutions Plus on 1300 301 406
>> and get them to do it.

> Thanks Rod, I called them and the answer was NO!!!

You must have asked the wrong question or you didnt
wait till the contract had expired like I told you to.

> I've heard that such number swaps are possible in Vodafone or Telstra.

They are with Optarse too, I've done it.

> Looks like Optus is well behind its main
> competitors in terms of customer service.

Nope.

> Anyway after 5 years with Optus I will look around for a
> better deal and more significantly better customer service.

Optarse is fine on those.