Optus 'Free' TV on Mobile

[RB]

Just wondering has anyone else been using this service lately?

I used it for the first time this month, and got a nasty surprise!

I've been billed $143 for watching free TV!

I've called Optus three times in the last hour, only to be confronted by
idiots that have no idea what they are talking about--quote "Live TV,
nah Optus doesn't do that service!"

And twice, I was hung up on...

1. "The only thing that's free in this world mate is oxygen (hang up) -
This from one of the supervisors.

2. After asking to speak to another supervisor, and waiting 5 minutes
from the honour, all I got was "Hi, this is the team leader, and I don't
really give a fuck!" before hanging up.

I can not believe the monkeys I had to speak to...there's an hour of my
life I'll never get back!

Should I take this to the ombudsmen??

[Rod Speed]

"RB" <rblandonFCUKSPAM@tpg.com.au> wrote in message
news:42411f40$1@dnews.tpgi.com.au...
>
> Just wondering has anyone else been using this service lately?
>
> I used it for the first time this month, and got a nasty surprise!
>
> I've been billed $143 for watching free TV!
>
> I've called Optus three times in the last hour, only to be confronted by
> idiots that have no idea what they are talking about--quote "Live TV, nah
> Optus doesn't do that service!"
>
> And twice, I was hung up on...
>
> 1. "The only thing that's free in this world mate is oxygen (hang up) - This
> from one of the supervisors.
>
> 2. After asking to speak to another supervisor, and waiting 5 minutes from the
> honour, all I got was "Hi, this is the team leader, and I don't really give a
> fuck!" before hanging up.

You're lying.

> I can not believe the monkeys I had to speak to...
> there's an hour of my life I'll never get back!

Doesnt amount to a fart in the bath.

> Should I take this to the ombudsmen??

Nope, you should set fire to yourself in 'protest'

[Charlie Wong]

On Wed, 23 Mar 2005 18:48:14 +1100, RB <rblandonFCUKSPAM@tpg.com.au>
wrote:

>Should I take this to the ombudsmen??

Send off an email to tio@tio.com.au

I hope you have the names of the people you spoke with!

[thegoons]

You have exhausted options of customer complaint within Optus. Make a formal
complaint to the TIO at http://www.tio.com.au. They will either redirect you
to a higher level customer complaints area in Optus, or accept your
complaint and they will liaise with a high level complaints area in Optus.

Make sure you give them the full details of the complaint, including the
abuse you received from their monkeys.

"RB" <rblandonFCUKSPAM@tpg.com.au> wrote in message
news:42411f40$1@dnews.tpgi.com.au...
>
> Just wondering has anyone else been using this service lately?
>
> I used it for the first time this month, and got a nasty surprise!
>
> I've been billed $143 for watching free TV!
>
> I've called Optus three times in the last hour, only to be confronted by
> idiots that have no idea what they are talking about--quote "Live TV, nah
> Optus doesn't do that service!"
>
> And twice, I was hung up on...
>
> 1. "The only thing that's free in this world mate is oxygen (hang up) -
> This from one of the supervisors.
>
> 2. After asking to speak to another supervisor, and waiting 5 minutes from
> the honour, all I got was "Hi, this is the team leader, and I don't really
> give a fuck!" before hanging up.
>
> I can not believe the monkeys I had to speak to...there's an hour of my
> life I'll never get back!
>
> Should I take this to the ombudsmen??

[thegoons]

You get that, dealing with a Singaporean mob.

"RB" <rblandonFCUKSPAM@tpg.com.au> wrote in message
news:42411f40$1@dnews.tpgi.com.au...
>
> Just wondering has anyone else been using this service lately?
>
> I used it for the first time this month, and got a nasty surprise!
>
> I've been billed $143 for watching free TV!
>
> I've called Optus three times in the last hour, only to be confronted by
> idiots that have no idea what they are talking about--quote "Live TV, nah
> Optus doesn't do that service!"
>
> And twice, I was hung up on...
>
> 1. "The only thing that's free in this world mate is oxygen (hang up) -
> This from one of the supervisors.
>
> 2. After asking to speak to another supervisor, and waiting 5 minutes from
> the honour, all I got was "Hi, this is the team leader, and I don't really
> give a fuck!" before hanging up.
>
> I can not believe the monkeys I had to speak to...there's an hour of my
> life I'll never get back!
>
> Should I take this to the ombudsmen??

[Albinus]

RB wrote:
>
> Just wondering has anyone else been using this service lately?



How much data via the Video Streaming gateway did you download for the
month? Optus only allow 10MB per month, which can be anywhere from 30min
to 3 hours at the speeds I receive it. You're supposed to be "cautioned"
if you exceed 10MB, but they probably just billed you for it instead :(

If it makes you feel any better I got a bill almost identical to yours
when they converted me, without my knowledge, from Plan #2 to standard
GPRS rates, quadrupuling my bill. It was a bit of a fight to get the
standoffish drone to recognise the problem, one of the very few rude
CSRs I have dealt with at Optus.


Albinus.

[RB]

Albinus wrote:
> RB wrote:
>
>>
>> Just wondering has anyone else been using this service lately?
>
>
>
>
> How much data via the Video Streaming gateway did you download for the
> month? Optus only allow 10MB per month, which can be anywhere from 30min
> to 3 hours at the speeds I receive it. You're supposed to be "cautioned"
> if you exceed 10MB, but they probably just billed you for it instead :(

Yes they informed about the 10mb limit when I called today. According to
my bill I downloaded a total of 7999kb, which according to the both
Optus people I spoke to, is over 10megs...go figure lol

[Giles]

> > How much data via the Video Streaming gateway did you download for
the
> > month? Optus only allow 10MB per month, which can be anywhere from
30min
> > to 3 hours at the speeds I receive it. You're supposed to be
"cautioned"
> > if you exceed 10MB, but they probably just billed you for it
instead :(
>
> Yes they informed about the 10mb limit when I called today. According
to
> my bill I downloaded a total of 7999kb, which according to the both
> Optus people I spoke to, is over 10megs...go figure lol

Hmmm... did your 7999kb include TV streaming, or was that just actual
data (ie other non-video GPRS download, such as WAP)?

The TV component shouldn't be metered as part of your download
allowance or download charges - the Optus Zoo website clearly says that
Live TV is *free*, not 'included in your download allowance'.

http://www.optuszoo.com.au/cgi-bin/info2you/static_file/display_file.cgi?file=sunrise/liveTV.html

[RB]

Giles wrote:
>>>How much data via the Video Streaming gateway did you download for
>
> the
>
>>>month? Optus only allow 10MB per month, which can be anywhere from
>
> 30min
>
>>>to 3 hours at the speeds I receive it. You're supposed to be
>
> "cautioned"
>
>>> if you exceed 10MB, but they probably just billed you for it
>
> instead :(
>
>>Yes they informed about the 10mb limit when I called today. According
>
> to
>
>>my bill I downloaded a total of 7999kb, which according to the both
>>Optus people I spoke to, is over 10megs...go figure lol
>
>
> Hmmm... did your 7999kb include TV streaming, or was that just actual
> data (ie other non-video GPRS download, such as WAP)?
>
> The TV component shouldn't be metered as part of your download
> allowance or download charges - the Optus Zoo website clearly says that
> Live TV is *free*, not 'included in your download allowance'.
>
> http://www.optuszoo.com.au/cgi-bin/info2you/static_file/display_file.cgi?file=sunrise/liveTV.html
>

I only accessed a maximum of 15 pages in the month, so it is very
unlikely it would add upto 8MB. I usually use my WAP much much more, and
it is always under 2MB (Because Optus had a $9.90 cap for data upto 2MB).

[arranw6000]

RB wrote:
>
> Just wondering has anyone else been using this service lately?
>
> I used it for the first time this month, and got a nasty surprise!
>
> I've been billed $143 for watching free TV!
>
> I've called Optus three times in the last hour, only to be confronted by
> idiots that have no idea what they are talking about--quote "Live TV,
> nah Optus doesn't do that service!"
>
> And twice, I was hung up on...
>
> 1. "The only thing that's free in this world mate is oxygen (hang up) -
> This from one of the supervisors.
>
> 2. After asking to speak to another supervisor, and waiting 5 minutes
> from the honour, all I got was "Hi, this is the team leader, and I don't
> really give a fuck!" before hanging up.
>
> I can not believe the monkeys I had to speak to...there's an hour of my
> life I'll never get back!
>
> Should I take this to the ombudsmen??


lol watching boring channels sbs, cnn and abc...

[Chad sil]

arranw6000 <arranw6000@yahoo.com.au> wrote in message news:<424bce85@news1.veridas.net>...
> RB wrote:
> >
> > Just wondering has anyone else been using this service lately?
> >
> > I used it for the first time this month, and got a nasty surprise!
> >
> > I've been billed $143 for watching free TV!
> >
> > I've called Optus three times in the last hour, only to be confronted by
> > idiots that have no idea what they are talking about--quote "Live TV,
> > nah Optus doesn't do that service!"
> >
> > And twice, I was hung up on...
> >
> > 1. "The only thing that's free in this world mate is oxygen (hang up) -
> > This from one of the supervisors.
> >
> > 2. After asking to speak to another supervisor, and waiting 5 minutes
> > from the honour, all I got was "Hi, this is the team leader, and I don't
> > really give a fuck!" before hanging up.
> >
> > I can not believe the monkeys I had to speak to...there's an hour of my
> > life I'll never get back!
> >
> > Should I take this to the ombudsmen??
>
>
> lol watching boring channels sbs, cnn and abc...


Well its free till June 2005