Jeezuz - 3 are much worse than I expected...

[Justin Wigg]

Oh my God. This must be just about the worst experience I've ever had with
a company.

First of all I churned over to them last November and it took 29 days for
them to actually hook me up to the network. Then a month ago my LG U8120
totally crapped itself and needed to be reimaged with the latest firmware.
Then the same handset crapped itself again and kept cycling on and off
again. 3 decided to courier a new phone to me that took 4 days instead of
the promised one day, and the phone they have sent me is just as stuffed as
the first one! (Half of the keypad buttons don't do anything.)

On top of all this, every time I call them I get put on hold for about 5
minutes while they try and look me up in their system because apparently I
don't exist! (Shame I don't seem to have this problem with their billing
system which is VERY efficient...)

I'm only 5 months into a 24 month contract. It's going to be a long haul.
Everyone thinking about 3 - learn from my mistake. Stay the hell away from
Hutchison!
--
SQL> select * from users | Justin Wigg - Melbourne, AUSTRALIA
where clue > 0; | http://juthan.blogspot.com
no rows selected | Reply: justinwigg@iprimus.com.au

[Charlie Wong]

On Wed, 4 May 2005 22:26:00 +1000, "Justin Wigg"
<justinwigg@iprimus.com.au> wrote:

>Oh my God. This must be just about the worst experience I've ever had with
>a company.
>
>First of all I churned over to them last November and it took 29 days for
>them to actually hook me up to the network. Then a month ago my LG U8120
>totally crapped itself and needed to be reimaged with the latest firmware.
>Then the same handset crapped itself again and kept cycling on and off
>again. 3 decided to courier a new phone to me that took 4 days instead of
>the promised one day, and the phone they have sent me is just as stuffed as
>the first one! (Half of the keypad buttons don't do anything.)
>
>On top of all this, every time I call them I get put on hold for about 5
>minutes while they try and look me up in their system because apparently I
>don't exist! (Shame I don't seem to have this problem with their billing
>system which is VERY efficient...)
>
>I'm only 5 months into a 24 month contract. It's going to be a long haul.
>Everyone thinking about 3 - learn from my mistake. Stay the hell away from
>Hutchison!

Take your gripes to the TIO <www.tio.com.au> or 1800 062 058.

[Michael]

"Justin Wigg" <justinwigg@iprimus.com.au> wrote in message
news:4278bf56$1_1@news.iprimus.com.au...
> Oh my God. This must be just about the worst experience I've ever had
with
> a company.
>
> First of all I churned over to them last November and it took 29 days for

Ported, not churned.

> On top of all this, every time I call them I get put on hold for about 5
> minutes while they try and look me up in their system because apparently I
> don't exist! (Shame I don't seem to have this problem with their billing
> system which is VERY efficient...)

Apparently that is a known issue if you are connected with their number
first, then your port goes through and you adopt your ported in number
Try quoting your acct number next time

[John]

put on some gumboots and wade through www.aussie3g.com...

[Justin Wigg]

"Charlie Wong" <willwasteyou@hotmail.com> wrote in message
news:nq7j71h5d0hshiaokj26ppu6597gddfek5@4ax.com...

> Take your gripes to the TIO <www.tio.com.au> or 1800 062 058.

Yep - the TIO have already helped out once with the 29-day connection issue.
They were very good. But I also wanted to alert others here who might be
thinking of rolling the dice with 3. (Probably not many here contemplating
that as 3's name seems to be mud around here!)
--
SQL> select * from users | Justin Wigg - Melbourne, AUSTRALIA
where clue > 0; | http://juthan.blogspot.com
no rows selected | Reply: justinwigg@iprimus.com.au

[Justin Wigg]

"Michael" <michael@yahoo.com> wrote in message
news:x2mee.3592$31.1772@news-server.bigpond.net.au...

> Ported, not churned.

Thanks. Got it. (I work in utilities where you "churn" between providers.
Is it the same thing?)

> Apparently that is a known issue if you are connected with their number
> first, then your port goes through and you adopt your ported in number
> Try quoting your acct number next time

Thanks for the comments, but I didn't connect with a temporary 3 number, and
I *do* provide the account number when I call the 3 LG fault hotline. The
phone dudes won't tell me what they're doing when they're trying to look me
up - I think they actually get the IMEI somehow and track my records down
that way. Very frustrating - and they assure me that there's no way they
can fix the fault in the data. (I'm an IT consultant specialising in
database apps and I know that's a crock of shit. What they really mean is
that they don't know how to log the issue, or worse - can't be bothered.)

Anyway, I personally don't think 3 could be worse. The only thing that
works spectacularly well is their billing system. This is only my own
experience, but any here thinking of going 3G with them should think again
IMHO...
--
SQL> select * from users | Justin Wigg - Melbourne, AUSTRALIA
where clue > 0; | http://juthan.blogspot.com
no rows selected | Reply: justinwigg@iprimus.com.au

[Michael]

"Justin Wigg" <justinwigg@iprimus.com.au> wrote in message
news:427a2973_1@news.iprimus.com.au...
> "Michael" <michael@yahoo.com> wrote in message
> news:x2mee.3592$31.1772@news-server.bigpond.net.au...
>
> > Ported, not churned.
>
> Thanks. Got it. (I work in utilities where you "churn" between
providers.
> Is it the same thing?)

Generally, porting is when you go from one network to another.
Churning is when you change b/w SPs on the same network.

> > Apparently that is a known issue if you are connected with their number
> > first, then your port goes through and you adopt your ported in number
> > Try quoting your acct number next time
>
> Thanks for the comments, but I didn't connect with a temporary 3 number,
and
> I *do* provide the account number when I call the 3 LG fault hotline. The

Ok.
There is quite a lot in uk.telecom.mobile about the inability to reference
accounts, the above was one hint I picked up.

Better luck next time :-)

> that way. Very frustrating - and they assure me that there's no way they
> can fix the fault in the data. (I'm an IT consultant specialising in

Rubbish

> database apps and I know that's a crock of shit. What they really mean is

I guarantee you its a crock of shit