NO Reply from LG & Good Guys tooo lazy to Ring to find out the Fault

[M @ Home]

Hi, I Bought a LG 5100 HD Set Top Box from "The Good Guys" Saturday.

I already had a SD Set Top Box working Fine, so I brought the LG HD Unit
home & Just unplugged the SD Set Top Box - Then replugged in the LG HD Set
Top Box.

When I switched it on - It came up saying "No Signal"

So I rang The Good Guys - they said to bring it back.

They plugged it in at their shop ( which is only about 2 minutes from my
Home ) and it still showed "No Signal"

They then opened another one - and it toooo showed "No Signal".

They then said they weren't prepared to continue opening new units - so
Offered me a replacement or Refund. I took the Refund.

I have emailed LG. HAVEN'T heard back from LG.

Looks like "The Good Guys" & LG have similar after Sales Service !!!!

I'm in the Maitland area.

[Gordon]

"M @ Home" <miphotos05@gmail.com> wrote in message
news:Z1BAe.37813$oJ.8716@news-server.bigpond.net.au...
> Hi, I Bought a LG 5100 HD Set Top Box from "The Good Guys" Saturday.
>
> I already had a SD Set Top Box working Fine, so I brought the LG HD Unit
> home & Just unplugged the SD Set Top Box - Then replugged in the LG HD Set
> Top Box.
>
> When I switched it on - It came up saying "No Signal"
>
> So I rang The Good Guys - they said to bring it back.
>
> They plugged it in at their shop ( which is only about 2 minutes from my
> Home ) and it still showed "No Signal"
>
> They then opened another one - and it toooo showed "No Signal".
>
> They then said they weren't prepared to continue opening new units - so
> Offered me a replacement or Refund. I took the Refund.
>
> I have emailed LG. HAVEN'T heard back from LG.
>
> Looks like "The Good Guys" & LG have similar after Sales Service !!!!
>
> I'm in the Maitland area.
>
Can't stand Lg product however their customer service desk is pretty good
,at least when you phone them.Most big companies still take way longer to
answer an email than respond to a phone call.Just give them a call mate, you
will proably be able to solve the prob in a few minutes.
Gordon

[bassett]

So what are you moaning about, you payed for something, that did not work,
took it back , got your money back. End of story.
Did they refuse you help. NO
did they refuse to exchange it NO
did they refuse a cash refund NO

Not a lot of point e-mailing // phoning // calling LG, there not going
to help you. They deal with the retailler, you deal with the retailler.
Ask yourself,, "Am I in an area that has HD transmissions" Well are you.
bassett


> "M @ Home" <miphotos05@gmail.com> wrote in message
> news:Z1BAe.37813$oJ.8716@news-server.bigpond.net.au...
>> Hi, I Bought a LG 5100 HD Set Top Box from "The Good Guys" Saturday.
>> I already had a SD Set Top Box working Fine, so I brought the LG HD Unit
>> home & Just unplugged the SD Set Top Box - Then replugged in the LG HD
>> Set Top Box.
>>
>> When I switched it on - It came up saying "No Signal" So I rang The Good
>> Guys - they said to bring it back. They plugged it in at their shop (
>> which is only about 2 minutes from my Home ) and it still showed "No
>> Signal"
>> They then opened another one - and it toooo showed "No Signal".
>> They then said they weren't prepared to continue opening new units - so
>> Offered me a replacement or Refund. I took the Refund. I have emailed LG.
>> HAVEN'T heard back from LG.
>> Looks like "The Good Guys" & LG have similar after Sales Service !!!!
>> I'm in the Maitland area.


"Gordon" <gor2005@aapt.net.au> wrote in message
news:db0eqo$6ct$1@news-01.bur.connect.com.au...

> Can't stand Lg product however their customer service desk is pretty good
> ,at least when you phone them.Most big companies still take way longer to
> answer an email than respond to a phone call.Just give them a call mate,
> you will proably be able to solve the prob in a few minutes.
> Gordon
>

[Gordon]

"bassett" <bassett@bassettskennel.com> wrote in message
news:42d5c970@dnews.tpgi.com.au...
> So what are you moaning about, you payed for something, that did not
> work, took it back , got your money back. End of story.
> Did they refuse you help. NO
> did they refuse to exchange it NO
> did they refuse a cash refund NO
>
> Not a lot of point e-mailing // phoning // calling LG, there not going
> to help you. They deal with the retailler, you deal with the retailler.
> Ask yourself,, "Am I in an area that has HD transmissions" Well are you.
> bassett
> Actually ,bassttard ,Lg CUSTOMER SERVICE LINE IS JUST THAT, it is not a
> dealer line and in my experience they are reasonably helpful.Most
> retailers , these days have no idea about how individual products work
> particularly in the 'good guys 'sector of the market.At least in W.A the
> after sales service responsibility is legally a grey area and although the
> retailer should always be the first point of contact ,the manufacturer
> also shares responsibility.
Gordon



>
>> "M @ Home" <miphotos05@gmail.com> wrote in message
>> news:Z1BAe.37813$oJ.8716@news-server.bigpond.net.au...
>>> Hi, I Bought a LG 5100 HD Set Top Box from "The Good Guys" Saturday.
>>> I already had a SD Set Top Box working Fine, so I brought the LG HD Unit
>>> home & Just unplugged the SD Set Top Box - Then replugged in the LG HD
>>> Set Top Box.
>>>
>>> When I switched it on - It came up saying "No Signal" So I rang The Good
>>> Guys - they said to bring it back. They plugged it in at their shop (
>>> which is only about 2 minutes from my Home ) and it still showed "No
>>> Signal"
>>> They then opened another one - and it toooo showed "No Signal".
>>> They then said they weren't prepared to continue opening new units - so
>>> Offered me a replacement or Refund. I took the Refund. I have emailed
>>> LG. HAVEN'T heard back from LG.
>>> Looks like "The Good Guys" & LG have similar after Sales Service !!!!
>>> I'm in the Maitland area.
>
>
> "Gordon" <gor2005@aapt.net.au> wrote in message
> news:db0eqo$6ct$1@news-01.bur.connect.com.au...
>
>> Can't stand Lg product however their customer service desk is pretty good
>> ,at least when you phone them.Most big companies still take way longer to
>> answer an email than respond to a phone call.Just give them a call mate,
>> you will proably be able to solve the prob in a few minutes.
>> Gordon
>>
>
>

[bassett]

I think you missed the point of my post.
I said that the customer should refer his complaint with the retailer, The
retailer then contacts the distributor // maker.
You yourself said,
***the retailer should always be the first point of contact ***
Also, The receiver could be quite OK, and he may not have access to a HD
service. therefor no signal.
But frankly, There's nothing wrong with the "Good Guy's" if you want a
Toaster, Fridge, etc. But for specific stuff like Hi-Fi, nothing will beat a
specialist store.
A while ago I bought a Coffee machine, three weeks later it blew up. I
took it back, and as they did not have the same model as the one I
returned in the store, they offered me a model worth twice what I payed, for
free.

bassett

"Gordon" <gor2005@aapt.net.au> wrote in message >>
>> Actually ,bassttard ,Lg CUSTOMER SERVICE LINE IS JUST THAT, it is not a
>> dealer line and in my experience they are reasonably helpful.Most
>> retailers , these days have no idea about how individual products work
>> particularly in the 'good guys 'sector of the market.At least in W.A the
>> after sales service responsibility is legally a grey area and although
>> the retailer should always be the first point of contact ,the
>> manufacturer also shares responsibility.
> Gordon
>




>
> "bassett" <bassett@bassettskennel.com> wrote in message
> news:42d5c970@dnews.tpgi.com.au...
>> So what are you moaning about, you payed for something, that did not
>> work, took it back , got your money back. End of story.
>> Did they refuse you help. NO
>> did they refuse to exchange it NO
>> did they refuse a cash refund NO
>>
>> Not a lot of point e-mailing // phoning // calling LG, there not going
>> to help you. They deal with the retailler, you deal with the retailler.
>> Ask yourself,, "Am I in an area that has HD transmissions" Well are you.
>
>
>>
>>> "M @ Home" <miphotos05@gmail.com> wrote in message
>>> news:Z1BAe.37813$oJ.8716@news-server.bigpond.net.au...
>>>> Hi, I Bought a LG 5100 HD Set Top Box from "The Good Guys" Saturday.
>>>> I already had a SD Set Top Box working Fine, so I brought the LG HD
>>>> Unit home & Just unplugged the SD Set Top Box - Then replugged in the
>>>> LG HD Set Top Box.
>>>>
>>>> When I switched it on - It came up saying "No Signal" So I rang The
>>>> Good Guys - they said to bring it back. They plugged it in at their
>>>> shop ( which is only about 2 minutes from my Home ) and it still showed
>>>> "No Signal"
>>>> They then opened another one - and it toooo showed "No Signal".
>>>> They then said they weren't prepared to continue opening new units - so
>>>> Offered me a replacement or Refund. I took the Refund. I have emailed
>>>> LG. HAVEN'T heard back from LG.
>>>> Looks like "The Good Guys" & LG have similar after Sales Service !!!!
>>>> I'm in the Maitland area.
>>
>>
>> "Gordon" <gor2005@aapt.net.au> wrote in message
>> news:db0eqo$6ct$1@news-01.bur.connect.com.au...
>>
>>> Can't stand Lg product however their customer service desk is pretty
>>> good ,at least when you phone them.Most big companies still take way
>>> longer to answer an email than respond to a phone call.Just give them a
>>> call mate, you will proably be able to solve the prob in a few minutes.
>>> Gordon
>>>
>>
>>
>
>

[Rod Speed]

bassett <bassett@bassettskennel.com> wrote

> So what are you moaning about, you payed for something, that did not work,
> took it back , got your money back. End of story.
> Did they refuse you help. NO
> did they refuse to exchange it NO
> did they refuse a cash refund NO

He presumably would prefer a working STB, fuckwit.

> Not a lot of point e-mailing // phoning // calling LG, there not going to
> help you.

Wrong again.

> They deal with the retailler, you deal with the retailler.

Wrong again. In spades if he's doing something basic wrong setup wise.

> Ask yourself,, "Am I in an area that has HD transmissions"
> Well are you.

Pity it didnt work in the store either, fuckwit.


>> M @ Home <miphotos05@gmail.com> wrote

>>> Hi, I Bought a LG 5100 HD Set Top Box from "The Good Guys" Saturday.
>>> I already had a SD Set Top Box working Fine, so I brought the LG HD
>>> Unit home & Just unplugged the SD Set Top Box - Then replugged in
>>> the LG HD Set Top Box.
>>>
>>> When I switched it on - It came up saying "No Signal" So I rang The
>>> Good Guys - they said to bring it back. They plugged it in at their
>>> shop ( which is only about 2 minutes from my Home ) and it still
>>> showed "No Signal"
>>> They then opened another one - and it toooo showed "No Signal".
>>> They then said they weren't prepared to continue opening new units
>>> - so Offered me a replacement or Refund. I took the Refund. I have
>>> emailed LG. HAVEN'T heard back from LG.
>>> Looks like "The Good Guys" & LG have similar after Sales Service
>>> !!!! I'm in the Maitland area.
>
>
> "Gordon" <gor2005@aapt.net.au> wrote in message
> news:db0eqo$6ct$1@news-01.bur.connect.com.au...
>
>> Can't stand Lg product however their customer service desk is pretty
>> good ,at least when you phone them.Most big companies still take way
>> longer to answer an email than respond to a phone call.Just give
>> them a call mate, you will proably be able to solve the prob in a
>> few minutes. Gordon

[Rod Speed]

Gordon <gor2005@aapt.net.au> wrote
> bassett <bassett@bassettskennel.com> wrote

>> So what are you moaning about, you payed for something, that did not work,
>> took it back , got your money back. End of story.
>> Did they refuse you help. NO
>> did they refuse to exchange it NO
>> did they refuse a cash refund NO

>> Not a lot of point e-mailing // phoning // calling LG, there not
>> going to help you. They deal with the retailler, you deal with the
>> retailler. Ask yourself,, "Am I in an area that has HD transmissions" Well
>> are you.

> Actually ,bassttard ,Lg CUSTOMER SERVICE LINE IS JUST THAT, it is not a dealer
> line and in my experience they are reasonably
> helpful.Most retailers , these days have no idea about how individual products
> work particularly in the 'good guys 'sector of the market.

> At least in W.A the after sales service responsibility is legally a grey area

Wrong. In spades with something that never worked.

> and although the retailer should always be the first point of contact,

Not necessarily, particularly if they are clearly hopeless.

> the manufacturer also shares responsibility.

Legally, they dont.


>>> M @ Home <miphotos05@gmail.com> wrote

>>>> Hi, I Bought a LG 5100 HD Set Top Box from "The Good Guys"
>>>> Saturday. I already had a SD Set Top Box working Fine, so I brought the LG
>>>> HD Unit home & Just unplugged the SD Set Top Box - Then replugged
>>>> in the LG HD Set Top Box.
>>>>
>>>> When I switched it on - It came up saying "No Signal" So I rang
>>>> The Good Guys - they said to bring it back. They plugged it in at
>>>> their shop ( which is only about 2 minutes from my Home ) and it
>>>> still showed "No Signal"
>>>> They then opened another one - and it toooo showed "No Signal".
>>>> They then said they weren't prepared to continue opening new units
>>>> - so Offered me a replacement or Refund. I took the Refund. I have
>>>> emailed LG. HAVEN'T heard back from LG.
>>>> Looks like "The Good Guys" & LG have similar after Sales Service
>>>> !!!! I'm in the Maitland area.
>>
>>
>> "Gordon" <gor2005@aapt.net.au> wrote in message
>> news:db0eqo$6ct$1@news-01.bur.connect.com.au...
>>
>>> Can't stand Lg product however their customer service desk is
>>> pretty good ,at least when you phone them.Most big companies still
>>> take way longer to answer an email than respond to a phone
>>> call.Just give them a call mate, you will proably be able to solve
>>> the prob in a few minutes. Gordon

[Rod Speed]

bassett <bassett@bassettskennel.com> wrote

> I think you missed the point of my post.

There was no point. You just flaunted
your terminal pig ignorance, as always.

> I said that the customer should refer his complaint with the
> retailer, The retailer then contacts the distributor // maker.

Makes a hell of a lot more sense to contact the distributor
direct most of the time, particularly when its quite likely its
just a basic setup problem and the shop fuckwits are fuckwits.

> You yourself said, ***the retailer should always be the first point of
> contact ***

Pity that is just plain wrong. And he did that anyway and it got him nowhere.

> Also, The receiver could be quite OK, and he may not have access to a HD
> service. therefor no signal.

Wrong again. It didnt work in the store either, fuckwit.

Neither did a second copy.

> But frankly, There's nothing wrong with the "Good Guy's" if you want a
> Toaster, Fridge, etc. But for specific stuff like Hi-Fi, nothing will beat a
> specialist store.

Plenty will on price alone.

> A while ago I bought a Coffee machine, three weeks later it blew up. I took it
> back, and as they did not have the same model as the one I returned in the
> store, they offered me a model worth twice what I payed, for free.

And that is even more likely to happen with an STB, cretin.


> Gordon <gor2005@aapt.net.au> wrote

>>> Actually ,bassttard ,Lg CUSTOMER SERVICE LINE IS JUST THAT, it is
>>> not a dealer line and in my experience they are reasonably
>>> helpful.Most retailers , these days have no idea about how
>>> individual products work particularly in the 'good guys 'sector of
>>> the market.At least in W.A the after sales service responsibility
>>> is legally a grey area and although the retailer should always be
>>> the first point of contact ,the manufacturer also shares
>>> responsibility.
>> Gordon
>>
>
>
>
>
>>
>> "bassett" <bassett@bassettskennel.com> wrote in message
>> news:42d5c970@dnews.tpgi.com.au...
>>> So what are you moaning about, you payed for something, that did
>>> not work, took it back , got your money back. End of story.
>>> Did they refuse you help. NO
>>> did they refuse to exchange it NO
>>> did they refuse a cash refund NO
>>>
>>> Not a lot of point e-mailing // phoning // calling LG, there not
>>> going to help you. They deal with the retailler, you deal with the
>>> retailler. Ask yourself,, "Am I in an area that has HD
>>> transmissions" Well are you.
>>
>>
>>>
>>>> "M @ Home" <miphotos05@gmail.com> wrote in message
>>>> news:Z1BAe.37813$oJ.8716@news-server.bigpond.net.au...
>>>>> Hi, I Bought a LG 5100 HD Set Top Box from "The Good Guys"
>>>>> Saturday. I already had a SD Set Top Box working Fine, so I brought the LG
>>>>> HD Unit home & Just unplugged the SD Set Top Box - Then replugged
>>>>> in the LG HD Set Top Box.
>>>>>
>>>>> When I switched it on - It came up saying "No Signal" So I rang
>>>>> The Good Guys - they said to bring it back. They plugged it in at
>>>>> their shop ( which is only about 2 minutes from my Home ) and it
>>>>> still showed "No Signal"
>>>>> They then opened another one - and it toooo showed "No Signal".
>>>>> They then said they weren't prepared to continue opening new
>>>>> units - so Offered me a replacement or Refund. I took the Refund.
>>>>> I have emailed LG. HAVEN'T heard back from LG.
>>>>> Looks like "The Good Guys" & LG have similar after Sales Service
>>>>> !!!! I'm in the Maitland area.
>>>
>>>
>>> "Gordon" <gor2005@aapt.net.au> wrote in message
>>> news:db0eqo$6ct$1@news-01.bur.connect.com.au...
>>>
>>>> Can't stand Lg product however their customer service desk is
>>>> pretty good ,at least when you phone them.Most big companies still
>>>> take way longer to answer an email than respond to a phone
>>>> call.Just give them a call mate, you will proably be able to solve
>>>> the prob in a few minutes. Gordon

[bassett]

Thank you for your literary expertise "Rodney" darling. as explicit as
all-ways, No one could ever make a mistake with your replies. Even if they
make a mistake asking the question.
Now tell me "petal", hows the new job, as a traffic cone going.
bassett


"Rod Speed" <rod_speed@yahoo.com> wrote in message
news:3jmc7rFqq3kiU1@individual.net...
> bassett <bassett@bassettskennel.com> wrote
>
>> I think you missed the point of my post.
>
> There was no point. You just flaunted
> your terminal pig ignorance, as always.
>
>> I said that the customer should refer his complaint with the
>> retailer, The retailer then contacts the distributor // maker.
>
> Makes a hell of a lot more sense to contact the distributor
> direct most of the time, particularly when its quite likely its
> just a basic setup problem and the shop fuckwits are fuckwits.
>
>> You yourself said, ***the retailer should always be the first point of
>> contact ***
>
> Pity that is just plain wrong. And he did that anyway and it got him
> nowhere.
>
>> Also, The receiver could be quite OK, and he may not have access to a HD
>> service. therefor no signal.
>
> Wrong again. It didnt work in the store either, fuckwit.
>
> Neither did a second copy.
>
>> But frankly, There's nothing wrong with the "Good Guy's" if you want a
>> Toaster, Fridge, etc. But for specific stuff like Hi-Fi, nothing will
>> beat a specialist store.
>
> Plenty will on price alone.
>
>> A while ago I bought a Coffee machine, three weeks later it blew up. I
>> took it back, and as they did not have the same model as the one I
>> returned in the store, they offered me a model worth twice what I payed,
>> for free.
>
> And that is even more likely to happen with an STB, cretin.
>
>
>> Gordon <gor2005@aapt.net.au> wrote
>
>>>> Actually ,bassttard ,Lg CUSTOMER SERVICE LINE IS JUST THAT, it is
>>>> not a dealer line and in my experience they are reasonably
>>>> helpful.Most retailers , these days have no idea about how
>>>> individual products work particularly in the 'good guys 'sector of
>>>> the market.At least in W.A the after sales service responsibility
>>>> is legally a grey area and although the retailer should always be
>>>> the first point of contact ,the manufacturer also shares
>>>> responsibility.
>>> Gordon
>>>
>>
>>
>>
>>
>>>
>>> "bassett" <bassett@bassettskennel.com> wrote in message
>>> news:42d5c970@dnews.tpgi.com.au...
>>>> So what are you moaning about, you payed for something, that did
>>>> not work, took it back , got your money back. End of story.
>>>> Did they refuse you help. NO
>>>> did they refuse to exchange it NO
>>>> did they refuse a cash refund NO
>>>>
>>>> Not a lot of point e-mailing // phoning // calling LG, there not
>>>> going to help you. They deal with the retailler, you deal with the
>>>> retailler. Ask yourself,, "Am I in an area that has HD
>>>> transmissions" Well are you.
>>>
>>>
>>>>
>>>>> "M @ Home" <miphotos05@gmail.com> wrote in message
>>>>> news:Z1BAe.37813$oJ.8716@news-server.bigpond.net.au...
>>>>>> Hi, I Bought a LG 5100 HD Set Top Box from "The Good Guys"
>>>>>> Saturday. I already had a SD Set Top Box working Fine, so I brought
>>>>>> the LG
>>>>>> HD Unit home & Just unplugged the SD Set Top Box - Then replugged
>>>>>> in the LG HD Set Top Box.
>>>>>>
>>>>>> When I switched it on - It came up saying "No Signal" So I rang
>>>>>> The Good Guys - they said to bring it back. They plugged it in at
>>>>>> their shop ( which is only about 2 minutes from my Home ) and it
>>>>>> still showed "No Signal"
>>>>>> They then opened another one - and it toooo showed "No Signal".
>>>>>> They then said they weren't prepared to continue opening new
>>>>>> units - so Offered me a replacement or Refund. I took the Refund.
>>>>>> I have emailed LG. HAVEN'T heard back from LG.
>>>>>> Looks like "The Good Guys" & LG have similar after Sales Service
>>>>>> !!!! I'm in the Maitland area.
>>>>
>>>>
>>>> "Gordon" <gor2005@aapt.net.au> wrote in message
>>>> news:db0eqo$6ct$1@news-01.bur.connect.com.au...
>>>>
>>>>> Can't stand Lg product however their customer service desk is
>>>>> pretty good ,at least when you phone them.Most big companies still
>>>>> take way longer to answer an email than respond to a phone
>>>>> call.Just give them a call mate, you will proably be able to solve
>>>>> the prob in a few minutes. Gordon
>
>

[Rod Speed]

Some pathetic fuckwit with drug crazed delusions
about being a dog, desperately cowering behind
bassett <bassett@bassettskennel.com> wrote
just what you'd expect from a drug crazed fuckwit
with pathetic delusions about being a dog.

[MrCyberdude]

Well this just reminds me of the old days,
in regards to Galaxy or was it Austar day conversations.
.
Hehehe Don't hold back guys, Tell us what you Really think.
.
How u doing Bassett, well i hope. ;)