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View Full Version : XP upgrade stuck in restart loop



dmary
18-07-2005, 09:33 AM
I'm working on a machine that has ME and I'm upgrading to XP Pro. Everything
goes through until it reaches "finalizing installation". I get an error:
"...error has been encountered.... prevents setup from continuing. Setup
will now restart..." At restart there is no option to cancel setup. I found
an article in the knowledge base that says to go into safe mode but when I do
I get a pop up window saying that XP Setup cannot run in safe mode and will
restart. So, it goes from the installation to restarting back to the
installation and hits final install and gets the error just to restart and
install again. Everything I've read tells me to go to start, run, etc but I
can't even get to a start button. And the other thing that doesn't help is
that I don't have the ME CD to boot from either. Does anyone have any
possible suggestions? I'd appreciate any advice.

lvee
18-07-2005, 09:53 AM
If you have Symantec's pcAnywhere, remove it. So far, I have not come
across anyone who is experiencing this problem had pcAnywhere on their
computer, but ya never know.

http://support.microsoft.com/default.aspx?scid=kb;en-us;318018

"dmary" <dmary@discussions.microsoft.com> wrote in message
news:E8ACF561-4963-4FDF-957A-3981664ED791@microsoft.com...
> I'm working on a machine that has ME and I'm upgrading to XP Pro.
> Everything
> goes through until it reaches "finalizing installation". I get an error:
> "...error has been encountered.... prevents setup from continuing. Setup
> will now restart..." At restart there is no option to cancel setup. I
> found
> an article in the knowledge base that says to go into safe mode but when I
> do
> I get a pop up window saying that XP Setup cannot run in safe mode and
> will
> restart. So, it goes from the installation to restarting back to the
> installation and hits final install and gets the error just to restart and
> install again. Everything I've read tells me to go to start, run, etc but
> I
> can't even get to a start button. And the other thing that doesn't help
> is
> that I don't have the ME CD to boot from either. Does anyone have any
> possible suggestions? I'd appreciate any advice.

dmary
18-07-2005, 11:43 AM
Thank you. I've seen that article but I can't try it since xp always wants
to run setup. Even when I'm in safe mode. It says that setup cannot run in
safe mode and is going to restart. I'm constantly rebooting and can't ever
get to a normal desktop to access the start button. Any other help out there?

"lvee" wrote:

> If you have Symantec's pcAnywhere, remove it. So far, I have not come
> across anyone who is experiencing this problem had pcAnywhere on their
> computer, but ya never know.
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;318018
>
> "dmary" <dmary@discussions.microsoft.com> wrote in message
> news:E8ACF561-4963-4FDF-957A-3981664ED791@microsoft.com...
> > I'm working on a machine that has ME and I'm upgrading to XP Pro.
> > Everything
> > goes through until it reaches "finalizing installation". I get an error:
> > "...error has been encountered.... prevents setup from continuing. Setup
> > will now restart..." At restart there is no option to cancel setup. I
> > found
> > an article in the knowledge base that says to go into safe mode but when I
> > do
> > I get a pop up window saying that XP Setup cannot run in safe mode and
> > will
> > restart. So, it goes from the installation to restarting back to the
> > installation and hits final install and gets the error just to restart and
> > install again. Everything I've read tells me to go to start, run, etc but
> > I
> > can't even get to a start button. And the other thing that doesn't help
> > is
> > that I don't have the ME CD to boot from either. Does anyone have any
> > possible suggestions? I'd appreciate any advice.
>
>
>

Al Romanosky
18-07-2005, 12:23 PM
Once setup loads initial files when you reboot it wants to complete setup ,-
and you will get that message even without the CD in the drive. During some
stages of installation XP will remember a problem, run setup again and
"skirt" around the problem -especially true with hardware detection and
initialization. Contin ue to run setup several times as need arises - you
may luck out and get an XP installation and if you do you will notified what
aspect was not installed.

--
--------------------------------------------------------------------------------------------------------------------------
AL(KB3U) & Darlene Romanosky N. Ft.
Myers, FL
--------------------------------------------------------------------------------------------------------------------------

Ext User(Robert)
22-07-2005, 04:43 AM
I had the same/similar problem when upgrading from XPHome to XPPro. It was
a faulty XP Upgrade CD!
I got a new CD from the people I bought it from and all went well.

"dmary" <dmary@discussions.microsoft.com> wrote in message
news:E8ACF561-4963-4FDF-957A-3981664ED791@microsoft.com...
> I'm working on a machine that has ME and I'm upgrading to XP Pro.
> Everything
> goes through until it reaches "finalizing installation". I get an error:
> "...error has been encountered.... prevents setup from continuing. Setup
> will now restart..." At restart there is no option to cancel setup. I
> found
> an article in the knowledge base that says to go into safe mode but when I
> do
> I get a pop up window saying that XP Setup cannot run in safe mode and
> will
> restart. So, it goes from the installation to restarting back to the
> installation and hits final install and gets the error just to restart and
> install again. Everything I've read tells me to go to start, run, etc but
> I
> can't even get to a start button. And the other thing that doesn't help
> is
> that I don't have the ME CD to boot from either. Does anyone have any
> possible suggestions? I'd appreciate any advice.

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