fraudulent debits on ISIM account, Solmobile

[Ext User(Mike)]

What to do? iSim refuse to cooperate.

I received an SMS
"19721973 Hiya! Welcome 2 ur Truetone Subscription. Ur tone will arrive
soon. It will charge $3/day Send STOP to 19721973 2 UnSubscribe. 4 Help
1300767306" (sic)

And the bill hit my account at the same time.

27/10/2005 8:08:00 PM 614xxxxxxxxx 777719721973 0 $3.00

The 1300 number given is a "fully automated service". No humans.
The isim support person, who refused to give a full name, would only
refer me to the 1300767306 number, and told me they are Solmobile.

Is this a scam? Computer foul-up?
I know that people actually do pay $3 for a ringtone, but would
anybody really sign for a $3/day subscription? It can't be honest.
Any evidence that this is a legit service? Do they advertise?

No, nobody had access to my handset. And its an old one with
no downloadable anything. But it does keep a record out outgoing call
and texts.

What can I do?
--

(edited post, original cancelled)

[Ext User(Jeremy Quirke)]

"Mike" <mike.n@nospam-westnet.com.au> wrote in message
news:436177be@quokka.wn.com.au...
> What to do? iSim refuse to cooperate.
>
> I received an SMS
> "19721973 Hiya! Welcome 2 ur Truetone Subscription. Ur tone will arrive
> soon. It will charge $3/day Send STOP to 19721973 2 UnSubscribe. 4 Help
> 1300767306" (sic)
>
> And the bill hit my account at the same time.
>
> 27/10/2005 8:08:00 PM 614xxxxxxxxx 777719721973 0 $3.00
>
> The 1300 number given is a "fully automated service". No humans.
> The isim support person, who refused to give a full name, would only
> refer me to the 1300767306 number, and told me they are Solmobile.
>
> Is this a scam? Computer foul-up?
> I know that people actually do pay $3 for a ringtone, but would
> anybody really sign for a $3/day subscription? It can't be honest.
> Any evidence that this is a legit service? Do they advertise?
>
> No, nobody had access to my handset. And its an old one with
> no downloadable anything. But it does keep a record out outgoing call
> and texts.
>
> What can I do?
> --
>
> (edited post, original cancelled)

It was most likely from a website that allows people to sign an Australian
number up to the premium service with no proof of identity. I had similar
problems a couple months back; search the archives if you're interested.

[Ext User(Michael)]

"Mike" <mike.n@nospam-westnet.com.au> wrote in message
news:436177be@quokka.wn.com.au...
> What to do? iSim refuse to cooperate.

Not an ISIM issue

[Ext User(Frank)]

"Michael" <michael@yahoo.com> wrote in message
news:sanbf.10228$Hj2.454@news-server.bigpond.net.au...
>
> "Mike" <mike.n@nospam-westnet.com.au> wrote in message
> news:436177be@quokka.wn.com.au...
>> What to do? iSim refuse to cooperate.
>
> Not an ISIM issue


It is according to the TIO

[Ext User(Michael)]

"Frank" <frankxxx@nowhere.com> wrote in message
news:4371a2c6$0$2117$afc38c87@news.optusnet.com.au ...
>
> "Michael" <michael@yahoo.com> wrote in message
> news:sanbf.10228$Hj2.454@news-server.bigpond.net.au...
> >
> > "Mike" <mike.n@nospam-westnet.com.au> wrote in message
> > news:436177be@quokka.wn.com.au...
> >> What to do? iSim refuse to cooperate.
> >
> > Not an ISIM issue
>
>
> It is according to the TIO
>
>

Nope. The TIO are well aware of the law and the process

[Ext User(Rod Speed)]

Michael <michael@yahoo.com> wrote:
> "Frank" <frankxxx@nowhere.com> wrote in message
> news:4371a2c6$0$2117$afc38c87@news.optusnet.com.au ...
>>
>> "Michael" <michael@yahoo.com> wrote in message
>> news:sanbf.10228$Hj2.454@news-server.bigpond.net.au...
>>>
>>> "Mike" <mike.n@nospam-westnet.com.au> wrote in message
>>> news:436177be@quokka.wn.com.au...
>>>> What to do? iSim refuse to cooperate.
>>>
>>> Not an ISIM issue
>>
>>
>> It is according to the TIO
>>
>>
>
> Nope. The TIO are well aware of the law and the process

Wrong, as always.

[Ext User(Kwyjibo)]

Michael wrote:
> "Mike" <mike.n@nospam-westnet.com.au> wrote in message
> news:436177be@quokka.wn.com.au...
>> What to do? iSim refuse to cooperate.
>
> Not an ISIM issue

Like fuck it's not.
His contract is between him and ISIM. He has no contract with Solmobile.
ISIM are the party debiting his account.

It is purely an ISIM issue as far as his issue is concerned. If ISIM want to
take it up with Solmobile that's their problem.
..
--
Kwyj

[Ext User(Michael)]

"Kwyjibo" <kwyjibo@RemoveThis.ozdebate.com> wrote in message
news:4376abc3$1@dnews.tpgi.com.au...
> Michael wrote:
> > "Mike" <mike.n@nospam-westnet.com.au> wrote in message
> > news:436177be@quokka.wn.com.au...
> >> What to do? iSim refuse to cooperate.
> >
> > Not an ISIM issue
>
> Like fuck it's not.
> His contract is between him and ISIM. He has no contract with Solmobile.

Wrong

[Ext User(Kwyjibo)]

Michael wrote:
> "Kwyjibo" <kwyjibo@RemoveThis.ozdebate.com> wrote in message
> news:4376abc3$1@dnews.tpgi.com.au...
>> Michael wrote:
>>> "Mike" <mike.n@nospam-westnet.com.au> wrote in message
>>> news:436177be@quokka.wn.com.au...
>>>> What to do? iSim refuse to cooperate.
>>>
>>> Not an ISIM issue
>>
>> Like fuck it's not.
>> His contract is between him and ISIM. He has no contract with
>> Solmobile.
>
> Wrong

Nope.

--
Kwyj

[Ext User(Bruce Graham)]

In article <4376abc3$1@dnews.tpgi.com.au>,
kwyjibo@RemoveThis.ozdebate.com says...
> Michael wrote:
> > "Mike" <mike.n@nospam-westnet.com.au> wrote in message
> > news:436177be@quokka.wn.com.au...
> >> What to do? iSim refuse to cooperate.
> >
> > Not an ISIM issue
>
> Like fuck it's not.
> His contract is between him and ISIM. He has no contract with Solmobile.
> ISIM are the party debiting his account.
>
> It is purely an ISIM issue as far as his issue is concerned. If ISIM want to
> take it up with Solmobile that's their problem.
> .
>
the way it *is* and the way it *should be* can be different.

[Ext User(Rod Speed)]

Michael <michael@yahoo.com> wrote:
> "Kwyjibo" <kwyjibo@RemoveThis.ozdebate.com> wrote in message
> news:4376abc3$1@dnews.tpgi.com.au...
>> Michael wrote:
>>> "Mike" <mike.n@nospam-westnet.com.au> wrote in message
>>> news:436177be@quokka.wn.com.au...
>>>> What to do? iSim refuse to cooperate.
>>>
>>> Not an ISIM issue
>>
>> Like fuck it's not.
>> His contract is between him and ISIM. He has no contract with Solmobile.

> Wrong

Right.

[Ext User(Rod Speed)]

Bruce Graham <jbgraham@nowhere.com.au> wrote:
> In article <4376abc3$1@dnews.tpgi.com.au>,
> kwyjibo@RemoveThis.ozdebate.com says...
>> Michael wrote:
>>> "Mike" <mike.n@nospam-westnet.com.au> wrote in message
>>> news:436177be@quokka.wn.com.au...
>>>> What to do? iSim refuse to cooperate.
>>>
>>> Not an ISIM issue
>>
>> Like fuck it's not.
>> His contract is between him and ISIM. He has no contract with
>> Solmobile. ISIM are the party debiting his account.
>>
>> It is purely an ISIM issue as far as his issue is concerned. If ISIM
>> want to take it up with Solmobile that's their problem.
>> .
>>
> the way it *is* and the way it *should be* can be different.

Not in this case.

[Ext User(Michael)]

"Bruce Graham" <jbgraham@nowhere.com.au> wrote in message
news:MPG.1de1bf37c576cba098990d@news.optusnet.com. au...
> In article <4376abc3$1@dnews.tpgi.com.au>,
> kwyjibo@RemoveThis.ozdebate.com says...
> > Michael wrote:
> > > "Mike" <mike.n@nospam-westnet.com.au> wrote in message
> > > news:436177be@quokka.wn.com.au...
> > >> What to do? iSim refuse to cooperate.
> > >
> > > Not an ISIM issue
> >
> > Like fuck it's not.
> > His contract is between him and ISIM. He has no contract with Solmobile.
> > ISIM are the party debiting his account.
> >
> > It is purely an ISIM issue as far as his issue is concerned. If ISIM
want to
> > take it up with Solmobile that's their problem.
> > .
> >
> the way it *is* and the way it *should be* can be different.

Agreed

[Ext User(Kwyjibo)]

Michael wrote:
> "Bruce Graham" <jbgraham@nowhere.com.au> wrote in message
> news:MPG.1de1bf37c576cba098990d@news.optusnet.com. au...
>> In article <4376abc3$1@dnews.tpgi.com.au>,
>> kwyjibo@RemoveThis.ozdebate.com says...
>>> Michael wrote:
>>>> "Mike" <mike.n@nospam-westnet.com.au> wrote in message
>>>> news:436177be@quokka.wn.com.au...
>>>>> What to do? iSim refuse to cooperate.
>>>>
>>>> Not an ISIM issue
>>>
>>> Like fuck it's not.
>>> His contract is between him and ISIM. He has no contract with
>>> Solmobile. ISIM are the party debiting his account.
>>>
>>> It is purely an ISIM issue as far as his issue is concerned. If
>>> ISIM want to take it up with Solmobile that's their problem.
>>> .
>>>
>> the way it *is* and the way it *should be* can be different.
>
> Agreed

And you're still wrong.
No surprises there.

--
Kwyj

[Ext User(Mike)]

It seems to be a matter of opinion about whether I need to,
or should have to, persue ISim(=simplus), or the thieving
scum that run the premium SMS "services".

However, the TIO would appear to side with Kwyjibo.
According to the TIO, it _IS_ up to Simplus to resolve this. They
should refund me, and ensure it cannot happen again.
Simplus is the company that operates the Isim brand, and is a subsidiary
of Optus.
I have spoken to their "Customer Relations", and expect a reply soon.

The TISSC currently only deal with advertising and content problems,
not billing, but they are aware of this problem, and may be able to deal
with it in future. They are accepting public submissions -

see http://www.tissc.com.au/mobilecode.htm

Meanwhile, their advice is to not put your mobile number on the web, and
be very careful who give it to. i.e. just like your e-mail address and
the spammers.

Sad, aint it?

Kwyjibo wrote:
> Michael wrote:
>
>>"Bruce Graham" <jbgraham@nowhere.com.au> wrote in message
>>news:MPG.1de1bf37c576cba098990d@news.optusnet.com. au...
>>
>>>In article <4376abc3$1@dnews.tpgi.com.au>,
>>>kwyjibo@RemoveThis.ozdebate.com says...
>>>
>>>>Michael wrote:
>>>>
>>>>>"Mike" <mike.n@nospam-westnet.com.au> wrote in message
>>>>>news:436177be@quokka.wn.com.au...
>>>>>
>>>>>>What to do? iSim refuse to cooperate.
>>>>>
>>>>>Not an ISIM issue
>>>>
>>>>Like fuck it's not.
>>>>His contract is between him and ISIM. He has no contract with
>>>>Solmobile. ISIM are the party debiting his account.
>>>>
>>>>It is purely an ISIM issue as far as his issue is concerned. If
>>>>ISIM want to take it up with Solmobile that's their problem.
>>>>.
>>>>
>>>
>>>the way it *is* and the way it *should be* can be different.
>>
>>Agreed
>
>
> And you're still wrong.
> No surprises there.
>

[Ext User(budgie)]

On Tue, 22 Nov 2005 14:10:54 +0800, Mike <mike.n@nospam-westnet.com.au> wrote:

>It seems to be a matter of opinion about whether I need to,
>or should have to, persue ISim(=simplus), or the thieving
>scum that run the premium SMS "services".

and to complicate matters even further, Simplus will (probably) tell you they
are entirely separate from iSim. One is a pre-paid subsidiary and the other is
the post-paid subsidiary, but they are apparently entirely separate.

Once, in frustration at the delays in trying to get an iSim issue resolved via
email, I tried calling Simplus as they had a customer service phone#. Told
politely to bugger off as they were entirely separate. YMMV.

[Ext User(Mike)]

budgie wrote:
> and to complicate matters even further, Simplus will (probably) tell you they
> are entirely separate from iSim. One is a pre-paid subsidiary and the other is
> the post-paid subsidiary, but they are apparently entirely separate.

Close. There is only one company, but two brands. The call centre staff
can access some info from isim accounts, but cannot change anything.
The isim brand uses separate support staff, via e-mail and online.

Now that I've had to go via the TIO, Simplus is forced to deal with
my complaint. They effectively force you to go through the TIO before
you can speak to Customer Relations.

> Once, in frustration at the delays in trying to get an iSim issue resolved via
> email, I tried calling Simplus as they had a customer service phone#. Told
> politely to bugger off as they were entirely separate. YMMV.

Yeah, they told me the support was separate, and they had no authority
on the isim accounts.

[Ext User(Simon VK3XEM)]

Mike wrote:
[SNIP]
> Now that I've had to go via the TIO, Simplus is forced to deal with
> my complaint. They effectively force you to go through the TIO before
> you can speak to Customer Relations.

More the fool them, the moment you get a job number off the TIO the
carrier is charged a fee. Then if it is not resolved within the
specified time they start paying $$$$

[SNIP]


--
The views I present are my own and NOT of any organisation I belong to.

73 de Simon, VK3XEM.
http://www.aca.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452

Any information regarding Greg can be sent to intruder@vk3xem.net

[Ext User(Michael)]

"Simon VK3XEM" <usenet@vk3xem.net> wrote in message
news:43831b27_2@news.melbourne.pipenetworks.com...
> Mike wrote:
> [SNIP]
> > Now that I've had to go via the TIO, Simplus is forced to deal with
> > my complaint. They effectively force you to go through the TIO before
> > you can speak to Customer Relations.
>
> More the fool them, the moment you get a job number off the TIO the
> carrier is charged a fee. Then if it is not resolved within the
> specified time they start paying $$$$

This works well
Me: I'm not happy with your response. Do you know what a TIO
complaint is?
Them: Errr, yes
Me: Are you aware it will cost you $25 in a TIO level four if you
dont help
Them: Errr, ok I will fix your problem

[Ext User(thegoons)]

"Michael" <michael@yahoo.com> wrote in message
news:pfzhf.3504$ea6.46@news-server.bigpond.net.au...
>
> "Simon VK3XEM" <usenet@vk3xem.net> wrote in message
> news:43831b27_2@news.melbourne.pipenetworks.com...
>> Mike wrote:
>> [SNIP]
>> > Now that I've had to go via the TIO, Simplus is forced to deal with
>> > my complaint. They effectively force you to go through the TIO before
>> > you can speak to Customer Relations.
>>
>> More the fool them, the moment you get a job number off the TIO the
>> carrier is charged a fee. Then if it is not resolved within the
>> specified time they start paying $$$$
>
> This works well
> Me: I'm not happy with your response. Do you know what a TIO
> complaint is?
> Them: Errr, yes
> Me: Are you aware it will cost you $25 in a TIO level four if you
> dont help
> Them: Errr, ok I will fix your problem

pure fantasy, most of the droids couldn;t care less, not coming out of their
pocket