FOXTEL ARE FUCKING LIARS

[Ext User()]

So I book Foxtel to be installed today, Saturday 27th. I booked 3 weeks ago.
"All is fine" they said. "Body corporate has given permission" they said.
"They'll turn up between 7am to 12pm" they said. "You just pay before the
installation date" they said.

So I paid $99.95 two days ago (Thursday 25th) by credit card. I get up at
6am today, have a shower, and start waiting. At 11:00am I get a call saying
that the contractor says the building is 5 storeys high (it's only 3!) and
it can't be done. I told the guy from Foxtel on the phone that I have one
unit below me, one unit above, and that I'm in the middle -- how can that
be 5 storeys? He doesn't know. He then said they don't have body corporate
permission yet either. I said I was told they did! He then says they need
to organise a site survey before they can consider installation. I said I
was told all this was fine and I can't believe they're doing this to me.

He then starts asking what I wanted to watch! I said I'm not doing a survey
mate, I want my contract cancelled and a refund issued to my credit card. He
said they can only refund by sending me a CHEQUE in 10 business days! Is that
legal? Don't they have to refund by the same payment method? I said great,
so Foxtel gets the interest from my money in the meantime; he didn't answer.

Fucking liars. Make you think all is well, then fuck you up the arse when
the day arrives. He said he needs to recap my call and said that they will
send offers from time to time; I said DON'T SEND ME ANY MAIL, THANK YOU.
He got really shitty about that. :) He said "No need to get upset sir" and
I said "Well you guys wasted 1/4 of my weekend for absolutely nothing!".
He said thank you and ended the call.

Can I cancel my credit card payment or something, or do I need to wait for
their bullshit cheque?

[Ext User(Heretic)]

On Sat, 27 May 2006 11:28:32 +1000, a wrote:

> So I book Foxtel to be installed today, Saturday 27th. I booked 3 weeks ago.
> "All is fine" they said. "Body corporate has given permission" they said.
> "They'll turn up between 7am to 12pm" they said. "You just pay before the
> installation date" they said.
>
> So I paid $99.95 two days ago (Thursday 25th) by credit card. I get up at
> 6am today, have a shower, and start waiting. At 11:00am I get a call saying
> that the contractor says the building is 5 storeys high (it's only 3!) and
> it can't be done. I told the guy from Foxtel on the phone that I have one
> unit below me, one unit above, and that I'm in the middle -- how can that
> be 5 storeys? He doesn't know. He then said they don't have body corporate
> permission yet either. I said I was told they did! He then says they need
> to organise a site survey before they can consider installation. I said I
> was told all this was fine and I can't believe they're doing this to me.
>
> He then starts asking what I wanted to watch! I said I'm not doing a survey
> mate, I want my contract cancelled and a refund issued to my credit card. He
> said they can only refund by sending me a CHEQUE in 10 business days! Is that
> legal? Don't they have to refund by the same payment method? I said great,
> so Foxtel gets the interest from my money in the meantime; he didn't answer.
>
> Fucking liars. Make you think all is well, then fuck you up the arse when
> the day arrives. He said he needs to recap my call and said that they will
> send offers from time to time; I said DON'T SEND ME ANY MAIL, THANK YOU.
> He got really shitty about that. :) He said "No need to get upset sir" and
> I said "Well you guys wasted 1/4 of my weekend for absolutely nothing!".
> He said thank you and ended the call.
>
> Can I cancel my credit card payment or something, or do I need to wait for
> their bullshit cheque?

Given that you want to cancel the arrangement, the only issue remaining is
how you recover the $99.95. If you can get it back by cancelling your
credit card payment or something, go ahead. But you can't.

Get them to send you a cheque ASAP, unless you have some levers to pull to
get it quicker.

[Ext User()]

"Heretic" <cathars@montaillou.com.fr> wrote in message news:4dpolhF1bq21dU1@individual.net...

> Get them to send you a cheque ASAP

So they don't legally have to refund by the method paid, ie. credit card?
I thought that was the process for refunds? It certainly is in stores...

[Ext User(damnfine)]

<a> wrote:
> Can I cancel my credit card payment or something, or do I need to wait for

Ring your bank and tell them it was an unapproved transaction. Worth a shot.
;)


--
/^\damnfine/^\
~ Multiculturalism: Because atheists of all
cultures can live together in harmony. ~

[Ext User()]

<a> wrote in message news:4477ab34$1@dnews.tpgi.com.au...

> Can I cancel my credit card payment or something, or do I need to wait for
> their bullshit cheque?

I just rang Virgin but she said they can't cancel a payment that I authorised,
so I guess I have no choice but to wait for the cheque and be out-of-pocket
by $100 for the next two weeks.

Let this be a lesson to all: NEVER pay for something until it's done, if at
all possible. And Foxtel are BLATANT LIARS. My paperwork from them about
the install is irrefutable proof of that.

[Ext User()]

"damnfine" <damnfine@gmail.com> wrote in message news:4477ad00$0$3615$5a62ac22@per-qv1-newsreader-01.iinet.net.au...

>> Can I cancel my credit card payment or something, or do I need to wait for
>
> Ring your bank and tell them it was an unapproved transaction. Worth a shot. ;)

I did call, but because it was an authorised payment, I can't cancel.
And Foxtel recorded the call so I can't say it wasn't authorised. :(

[Ext User(HeadRush)]

X-posted to relevent NG

<a> wrote in message news:4477ab34$1@dnews.tpgi.com.au...
> So I book Foxtel to be installed today, Saturday 27th. I booked 3 weeks
> ago.
> "All is fine" they said. "Body corporate has given permission" they said.
> "They'll turn up between 7am to 12pm" they said. "You just pay before the
> installation date" they said.
>
> So I paid $99.95 two days ago (Thursday 25th) by credit card. I get up at
> 6am today, have a shower, and start waiting. At 11:00am I get a call
> saying
> that the contractor says the building is 5 storeys high (it's only 3!) and
> it can't be done. I told the guy from Foxtel on the phone that I have one
> unit below me, one unit above, and that I'm in the middle -- how can that
> be 5 storeys? He doesn't know. He then said they don't have body
> corporate
> permission yet either. I said I was told they did! He then says they
> need
> to organise a site survey before they can consider installation. I said I
> was told all this was fine and I can't believe they're doing this to me.
>
> He then starts asking what I wanted to watch! I said I'm not doing a
> survey
> mate, I want my contract cancelled and a refund issued to my credit card.
> He
> said they can only refund by sending me a CHEQUE in 10 business days! Is
> that
> legal? Don't they have to refund by the same payment method? I said
> great,
> so Foxtel gets the interest from my money in the meantime; he didn't
> answer.
>
> Fucking liars. Make you think all is well, then fuck you up the arse when
> the day arrives. He said he needs to recap my call and said that they
> will
> send offers from time to time; I said DON'T SEND ME ANY MAIL, THANK YOU.
> He got really shitty about that. :) He said "No need to get upset sir"
> and
> I said "Well you guys wasted 1/4 of my weekend for absolutely nothing!".
> He said thank you and ended the call.
>
> Can I cancel my credit card payment or something, or do I need to wait for
> their bullshit cheque?
>
>

[Ext User(Heretic)]

On Sat, 27 May 2006 11:36:51 +1000, a wrote:

> "Heretic" <cathars@montaillou.com.fr> wrote in message news:4dpolhF1bq21dU1@individual.net...
>
>> Get them to send you a cheque ASAP
>
> So they don't legally have to refund by the method paid, ie. credit card?
> I thought that was the process for refunds? It certainly is in stores...

Not legally, no. The payee can adopy any method of payment it finds
convenient. From your perspective, put aside your understandable
annoyance, because it gets in your way - all you need focus on (in this
exercise) is the quickest way to get your money back.

[Ext User(Heretic)]

On Sat, 27 May 2006 11:06:10 +0930, damnfine wrote:

> <a> wrote:
>> Can I cancel my credit card payment or something, or do I need to wait for
>
> Ring your bank and tell them it was an unapproved transaction. Worth a shot.
> ;)

Worth a blatant lie, you mean? That's just stupid, and could lead to
trouble that is well over the top.

[Ext User(Heretic)]

On Sat, 27 May 2006 11:40:57 +1000, a wrote:

> <a> wrote in message news:4477ab34$1@dnews.tpgi.com.au...
>
>> Can I cancel my credit card payment or something, or do I need to wait for
>> their bullshit cheque?
>
> I just rang Virgin but she said they can't cancel a payment that I authorised,
> so I guess I have no choice but to wait for the cheque and be out-of-pocket
> by $100 for the next two weeks.

Ok. Have you actually asked for the refund?

[Ext User(TG'sFM)]

damnfine wrote:
> <a> wrote:
> > Can I cancel my credit card payment or something, or do I need to wait for
>
> Ring your bank and tell them it was an unapproved transaction. Worth a shot.
> ;)

Yeah, and risk being prosecuted for fraud. He signed a contract with
Foxtel, and now he wants to pull out. He should lose his $99.

[Ext User(Rod Speed)]

a wrote:

> So I book Foxtel to be installed today, Saturday 27th. I booked 3 weeks ago. "All is
> fine" they said. "Body corporate has given
> permission" they said. "They'll turn up between 7am to 12pm" they said. "You just pay
> before the installation date" they said.
>
> So I paid $99.95 two days ago (Thursday 25th) by credit card. I get
> up at 6am today, have a shower, and start waiting. At 11:00am I get
> a call saying that the contractor says the building is 5 storeys high
> (it's only 3!) and it can't be done. I told the guy from Foxtel on the phone that I
> have one unit below me, one unit above, and that I'm in the middle --
> how can that be 5 storeys? He doesn't know. He then said they don't have body
> corporate permission yet either. I said I was told they did! He
> then says they need to organise a site survey before they can
> consider installation. I said I was told all this was fine and I
> can't believe they're doing this to me.

> He then starts asking what I wanted to watch! I said I'm not doing a
> survey mate, I want my contract cancelled and a refund issued to my
> credit card. He said they can only refund by sending me a CHEQUE in
> 10 business days! Is that legal?

Yes.

> Don't they have to refund by the same payment method?

Nope.

> I said great, so Foxtel gets the interest from
> my money in the meantime; he didn't answer.

Its peanuts.

> Fucking liars. Make you think all is well, then fuck you up the arse
> when the day arrives. He said he needs to recap my call and said
> that they will send offers from time to time; I said DON'T SEND ME
> ANY MAIL, THANK YOU. He got really shitty about that. :) He said "No need to get upset
> sir" and I said "Well you guys wasted 1/4 of my weekend for
> absolutely nothing!". He said thank you and ended the call.

> Can I cancel my credit card payment or something,

Nope. Its likely been done already.

> or do I need to wait for their bullshit cheque?

Yep.

[Ext User(Rod Speed)]

a wrote:
> "Heretic" <cathars@montaillou.com.fr> wrote in message
> news:4dpolhF1bq21dU1@individual.net...
>> Get them to send you a cheque ASAP
>
> So they don't legally have to refund by the method paid, ie. credit
> card? I thought that was the process for refunds? It certainly is in stores...

Not always, and when they do it like that its because
its more convenient for them to do it that way.

[Ext User(HeadRush)]

<a> wrote in message news:4477ab34$1@dnews.tpgi.com.au...
>
> Can I cancel my credit card payment or something, or do I need to wait for
> their bullshit cheque?

Do the Foxtel terms and conditions state that they can only refund by
cheque?

If not, you may have a case.

HR

[Ext User(Heretic)]

On Fri, 26 May 2006 18:59:11 -0700, TG'sFM wrote:


> damnfine wrote:
>> <a> wrote:
>> > Can I cancel my credit card payment or something, or do I need to
>> > wait for
>>
>> Ring your bank and tell them it was an unapproved transaction. Worth a
>> shot. ;)
>
> Yeah, and risk being prosecuted for fraud. He signed a contract with
> Foxtel, and now he wants to pull out. He should lose his $99.

On the facts given, Foxtel is in breach of the contract and is prepared to
refund the $99.95. That's the normal thing, but you wouldn't understand
that.

[Ext User(Heretic)]

On Sat, 27 May 2006 12:03:58 +1000, wrote:

>
> <a> wrote in message news:4477ab34$1@dnews.tpgi.com.au...
>>
>> Can I cancel my credit card payment or something, or do I need to wait for
>> their bullshit cheque?
>
> Do the Foxtel terms and conditions state that they can only refund by
> cheque?
>
> If not, you may have a case.

Oh, really - a case of what? Grange Hermitage, perhaps?

[Ext User(TG'sFM)]

Heretic wrote:
> On Fri, 26 May 2006 18:59:11 -0700, TG'sFM wrote:
>
>
> > damnfine wrote:
> >> <a> wrote:
> >> > Can I cancel my credit card payment or something, or do I need to
> >> > wait for
> >>
> >> Ring your bank and tell them it was an unapproved transaction. Worth a
> >> shot. ;)
> >
> > Yeah, and risk being prosecuted for fraud. He signed a contract with
> > Foxtel, and now he wants to pull out. He should lose his $99.
>
> On the facts given, Foxtel is in breach of the contract and is prepared to
> refund the $99.95. That's the normal thing, but you wouldn't understand
> that.

Assuming he signed up for 24 months, they should not only charge him
the $99 installation fee, but also the monthly fee for the next 24
months. That'll teach the moron a lesson for abusing the Foxtel call
centre staff. Yeah, he's a big man abusing a lady over the phone.

[Ext User(Heretic)]

On Fri, 26 May 2006 19:10:51 -0700, TG'sFM wrote:


> Heretic wrote:
>> On Fri, 26 May 2006 18:59:11 -0700, TG'sFM wrote:
>>
>>
>> > damnfine wrote:
>> >> <a> wrote:
>> >> > Can I cancel my credit card payment or something, or do I need to
>> >> > wait for
>> >>
>> >> Ring your bank and tell them it was an unapproved transaction. Worth
>> >> a shot. ;)
>> >
>
> HR

>> > Yeah, and risk being prosecuted for fraud. He signed a contract with
>> > Foxtel, and now he wants to pull out. He should lose his $99.
>>
>> On the facts given, Foxtel is in breach of the contract and is prepared
>> to refund the $99.95. That's the normal thing, but you wouldn't
>> understand that.
>
> Assuming he signed up for 24 months, they should not only charge him the
> $99 installation fee, but also the monthly fee for the next 24 months.
> That'll teach the moron a lesson for abusing the Foxtel call centre
> staff. Yeah, he's a big man abusing a lady over the phone.

Foxtel apparently recognise that it is in breach of the contract and
entitling the OP to treat the contract as at an end - it is not arguing
about refunding the $99.95. You are, but you don't count.

[Ext User(TG'sFM)]

Heretic wrote:
> On Fri, 26 May 2006 19:10:51 -0700, TG'sFM wrote:
>
>
> > Heretic wrote:
> >> On Fri, 26 May 2006 18:59:11 -0700, TG'sFM wrote:
> >>
> >>
> >> > damnfine wrote:
> >> >> <a> wrote:
> >> >> > Can I cancel my credit card payment or something, or do I need to
> >> >> > wait for
> >> >>
> >> >> Ring your bank and tell them it was an unapproved transaction. Worth
> >> >> a shot. ;)
> >> >
> >
> > HR
>
> >> > Yeah, and risk being prosecuted for fraud. He signed a contract with
> >> > Foxtel, and now he wants to pull out. He should lose his $99.
> >>
> >> On the facts given, Foxtel is in breach of the contract and is prepared
> >> to refund the $99.95. That's the normal thing, but you wouldn't
> >> understand that.
> >
> > Assuming he signed up for 24 months, they should not only charge him the
> > $99 installation fee, but also the monthly fee for the next 24 months.
> > That'll teach the moron a lesson for abusing the Foxtel call centre
> > staff. Yeah, he's a big man abusing a lady over the phone.
>
> Foxtel apparently recognise that it is in breach of the contract and
> entitling the OP to treat the contract as at an end - it is not arguing
> about refunding the $99.95. You are, but you don't count.

If the OP had gone about it in a civilized manner and didn't argue with
and abuse the poor call centre girl, he would have got his credit card
credited with the $99. Now, because of his attitude, he will have to
wait another fortnight. Someone did something similar to one of my
call centre staff once, so I arranged for his full page ad in the
yellow pages to be cancelled. He didn't know about it until the yellow
pages came out and his ad was not in. I then rang him and told him how
sad I was for him to have lost all that business over the next 12
months. Hopefully he learned a lesson in manners when dealing with
call centre staff.

[Ext User(Heretic)]

On Fri, 26 May 2006 19:20:48 -0700, TG'sFM wrote:

>
> Heretic wrote:
>> On Fri, 26 May 2006 19:10:51 -0700, TG'sFM wrote:
>>
>>
>> > Heretic wrote:
>> >> On Fri, 26 May 2006 18:59:11 -0700, TG'sFM wrote:
>> >>
>> >>
>> >> > damnfine wrote:
>> >> >> <a> wrote:
>> >> >> > Can I cancel my credit card payment or something, or do I need to
>> >> >> > wait for
>> >> >>
>> >> >> Ring your bank and tell them it was an unapproved transaction. Worth
>> >> >> a shot. ;)
>> >> >
>> >
>> > HR
>>
>> >> > Yeah, and risk being prosecuted for fraud. He signed a contract with
>> >> > Foxtel, and now he wants to pull out. He should lose his $99.
>> >>
>> >> On the facts given, Foxtel is in breach of the contract and is prepared
>> >> to refund the $99.95. That's the normal thing, but you wouldn't
>> >> understand that.
>> >
>> > Assuming he signed up for 24 months, they should not only charge him the
>> > $99 installation fee, but also the monthly fee for the next 24 months.
>> > That'll teach the moron a lesson for abusing the Foxtel call centre
>> > staff. Yeah, he's a big man abusing a lady over the phone.
>>
>> Foxtel apparently recognise that it is in breach of the contract and
>> entitling the OP to treat the contract as at an end - it is not arguing
>> about refunding the $99.95. You are, but you don't count.
>
> If the OP had gone about it in a civilized manner and didn't argue with
> and abuse the poor call centre girl, he would have got his credit card
> credited with the $99. Now, because of his attitude, he will have to
> wait another fortnight. Someone did something similar to one of my
> call centre staff once, so I arranged for his full page ad in the
> yellow pages to be cancelled. He didn't know about it until the yellow
> pages came out and his ad was not in. I then rang him and told him how
> sad I was for him to have lost all that business over the next 12
> months. Hopefully he learned a lesson in manners when dealing with
> call centre staff.

But then, you are a self-confessed fuckwit, eh?