Can you complain (and expect something to be done)?

[Ext User(Tony Roggenkamp)]

A friend recently bought a computer from a large chain. They provided him with no disks for any of the software installed.

Naturally when it stopped working and I was asked to look at it, the computer had malware coming out of its USB ports (according to AVG and AdAware).

Nortons was installed, I assume not well. They had in my opinion turned off XP's firewall as it should normally be on.

I think they are hoping that computer customers are going to come back to them to fix problems which should never have occurred in the first place. And make a lot of money.

Sorry for the ranting, but can my friend go back and get all the disks. And is there anywhere to complain too if they are reluctant?

I did get his system back to a stable state but knowing I had at least the OS disks would have been nice.

Regards,
tony

[Ext User(Rod Speed)]

Tony Roggenkamp <tonyrogg@bigpond.com> wrote

> A friend recently bought a computer from a large chain.

Which 'large chain' specifically ?

> They provided him with no disks for any of the software installed.

Thats not at all unusual with preconfigured systems.

> Naturally when it stopped working and I was asked
> to look at it, the computer had malware coming out
> of its USB ports (according to AVG and AdAware).

That isnt necessarily the chain's fault.

> Nortons was installed, I assume not well.

You cant assume that.

> They had in my opinion turned off XP's
> firewall as it should normally be on.

What evidence do you have that they turned it off ?

> I think they are hoping that computer customers are going
> to come back to them to fix problems which should never
> have occurred in the first place. And make a lot of money.

It wouldnt be the first system that the customer had stuffed up.

> Sorry for the ranting, but can my friend go back and get all the disks.

Depends on whether they should have been supplied.

> And is there anywhere to complain too if they are reluctant?

Yes, in the ultimate you can threaten them with the small claims court
and use it if they make an obscene gesture in his general direction.

> I did get his system back to a stable state but knowing
> I had at least the OS disks would have been nice.

[Ext User(Lord-Data)]

When you say large chain, I presume you mean retail store .. Was it a "brand name" computer, like Hp or simliar? or a Custom special built/sold only by that chain?

Most major brands include "restore" or "recovery" discs, which basically ghost-image the hdd back to how it was when it was new. They work well, but of course you need to back up all the user data first. *SOME* newer PCs, of even major brands have shifted to 1 of 2 approaches, and this is probably that case, unless its a "built special" system.

First is the recovery partition. HP have been using this one for a lil while now. Basically a 4-5gb partition (often not even that big) is set aside. At startup for a few secs towards the end of the bios, it prompts to press F10 (or simliar on some systems) to start recovery. This switches boot process to the 2nd partition, and the recovery is performed from here, thus negating the need for discs. On most HP systems, this partition is "hidden" from the average user. On acer desktop systems, however, its not very well protected, and at work we've seen quite a few users complain of "no recovery ability" because they deleted all teh data from this partition and put their own shite there. Needless to say, they are fairly screwed at this point due to the manual and documentation clearly saying not to do this. Usually, I believe, acer ship out some CD-R's with the needed image if still under warranty.

The other system is used by a number of Acer laptops that i've seen lately, in that they have the 2nd partition as described above, but it also attempts to burn recovery discs onto cdr's or a dvdr, that you provide. This way if you mess up the partition somehow, you still have discs.

If the system is still running, it MAY have an ability on the start menu to actually create discs at this point. HPs and Acers tend to, tho not all do. If the system is too far gone, or does not have the option, contact the manufacturer (rather than the retailer, they only supply the goods, not control whats in them) and request recovery discs to be mailed out. If under warranty still, most are more than happy to oblige.

If its a custom built system, go abuse the people who made it..

"Tony Roggenkamp" <tonyrogg@bigpond.com> wrote in message news:qUYEf.236755$V7.201282@news-server.bigpond.net.au...
A friend recently bought a computer from a large chain. They provided him with no disks for any of the software installed.

Naturally when it stopped working and I was asked to look at it, the computer had malware coming out of its USB ports (according to AVG and AdAware).

Nortons was installed, I assume not well. They had in my opinion turned off XP's firewall as it should normally be on.

I think they are hoping that computer customers are going to come back to them to fix problems which should never have occurred in the first place. And make a lot of money.

Sorry for the ranting, but can my friend go back and get all the disks. And is there anywhere to complain too if they are reluctant?

I did get his system back to a stable state but knowing I had at least the OS disks would have been nice.

Regards,
tony

[Ext User(Tony Roggenkamp)]

Hi Rod,

I don't want to mention the large chain specially as it is not that
important.

The reason for my post was that it does not seem right that no one but the
supplier has access to the software disks.

As to whether it was the users fault, I agree. He probably was doing
something wrong.

Was Nortons installed badly, YES. I saw it.

Was the firewall turned off? Well I can only go by my experience that by
default it is turned on.

Regards,
tony

[Ext User(Tony Roggenkamp)]

Hi Lord-Data,

thanks for the info, will look into it.

Regards,
tony

[Ext User(Lord-Data)]

"Tony Roggenkamp" <tonyrogg@bigpond.com> wrote in message
news:%iZEf.236978$V7.117114@news-server.bigpond.net.au...
> Hi Rod,
>
> I don't want to mention the large chain specially as it is not that
> important.
>
> The reason for my post was that it does not seem right that no one but the
> supplier has access to the software disks.
>
> As to whether it was the users fault, I agree. He probably was doing
> something wrong.
>
> Was Nortons installed badly, YES. I saw it.
>
> Was the firewall turned off? Well I can only go by my experience that by
> default it is turned on.

Norton Internet Security 2006 (or I guess any norton product with Firewall)
will offer to turn off the windows firewall during
installationl/configuration.. Its in a typical "just click next" type of box
too .. Obviously the norton firewall is to take over in place, but if the
norton product itself is acting up, its gonna leave the system rather naked
...

If it was just the AV product, it shouldnt' have touched the firewall..



>
> Regards,
> tony
>

[Ext User(Ernest)]

On Sat, 04 Feb 2006 07:41:10 GMT, "Tony Roggenkamp"
<tonyrogg@bigpond.com> wrote:

>A friend recently bought a computer from a large chain. They provided him with no disks for any of the software installed.
>
>Naturally when it stopped working and I was asked to look at it, the computer had malware coming out of its USB ports (according to AVG and AdAware).
>
>Nortons was installed, I assume not well. They had in my opinion turned off XP's firewall as it should normally be on.
>
>I think they are hoping that computer customers are going to come back to them to fix problems which should never have occurred in the first place. And make a lot of money.
>
>Sorry for the ranting, but can my friend go back and get all the disks. And is there anywhere to complain too if they are reluctant?
>
>I did get his system back to a stable state but knowing I had at least the OS disks would have been nice.
>
>Regards,
>tony


By law in most Australian states they are required
to provide the purchaser with the installation discs
of the software sold with the computer. In truth
most stores like Harvey Norman do not do this for
the simple reason they lose the stuff due to staff
not keeping it properly stored with the computers.

Chances of getting it back after the event - slim,
but give it a go and ask them anyway. If they say
no make the request in writing.

I had a problem like this with one client 5 years ago,
Asked for the software, not go, wrote, nort reply. We
ended up getting a copy of the software when we
rang Microsoft Australia with an enquiry as we had
reason to believe that a member of a national chain
was selling pirate copies of MS software - when asked
why we thought it was pirate we said we had the
software installed but been given no discs - this
would indicate mutliple use and sale of the W2K Pro.
MS looked into and resolved the issue - client got
a set of discs through the mail from the store HQ.


Regards,

Deadly Ernest
(all typos fault of server or
other gremlins)

[Ext User(Tony Roggenkamp)]

Hi Lord-Data,

thanks again, I believe there was some problem.

tony

"Lord-Data" <webmaster@vidguide.com> wrote in message
news:43e46294$0$17807$61c65585@un-2park-reader-01.sydney.pipenetworks.com.au...
>
Obviously the norton firewall is to take over in place, but if the
> norton product itself is acting up, its gonna leave the system rather
> naked ..
>
> If it was just the AV product, it shouldnt' have touched the firewall..

[Ext User(Rod Speed)]

Tony Roggenkamp <tonyrogg@bigpond.com> wrote:

> I don't want to mention the large chain specially as it is not that
> important.

Yes it is, others can avoid that operation if they dont like the way they
do things.

> The reason for my post was that it does not seem right that no one but
> the supplier has access to the software disks.

Are you saying that no recovery disks were supplied and
that there was no way to make them from the system,
and no recovery partition on the hard drive etc ?

> As to whether it was the users fault, I agree. He probably was doing
> something wrong.

> Was Nortons installed badly, YES. I saw it.

In what was it installed badly ? And
which Norton's product specifically ?

> Was the firewall turned off? Well I can only go by my experience that by
> default it is turned on.

No its not. And Norton's that includes its own firewall
will replace the XP firewall with its own, as it should.

And the default is irrelevant anyway, what
matters is what the user did after he got it.

[Ext User(Tony Roggenkamp)]

Hi Ernest,

I did not want to mention the chain (oh well). Will suggest he tries, but I
wanted some idea if it was any use. Slim and none was my original impulse.
Worst comes to worst may try Microsoft.

What is three hours work worth anyway :-)

Thanks,
tony

"Ernest" <deadly@REM.netspace.net.au> wrote in message
news:h8q8u1pkfec2eg1mljd4lt23hknb5a7rru@4ax.com...
>
> By law in most Australian states they are required
> to provide the purchaser with the installation discs
> of the software sold with the computer. In truth
> most stores like Harvey Norman do not do this for
> the simple reason they lose the stuff due to staff
> not keeping it properly stored with the computers.
>
> Chances of getting it back after the event - slim,
> but give it a go and ask them anyway. If they say
> no make the request in writing.
>
> I had a problem like this with one client 5 years ago,
> Asked for the software, not go, wrote, nort reply. We
> ended up getting a copy of the software when we
> rang Microsoft Australia with an enquiry as we had
> reason to believe that a member of a national chain
> was selling pirate copies of MS software - when asked
> why we thought it was pirate we said we had the
> software installed but been given no discs - this
> would indicate mutliple use and sale of the W2K Pro.
> MS looked into and resolved the issue - client got
> a set of discs through the mail from the store HQ.
>
>
> Regards,
>
> Deadly Ernest
> (all typos fault of server or
> other gremlins)

[Ext User(Tony Roggenkamp)]

"Rod Speed" <rod.speed.aaa@gmail.com> wrote in message
news:44j92tF2fn5tU1@individual.net...
>
> And the default is irrelevant anyway, what
> matters is what the user did after he got it.
>
Hi Rod,

agree with you 100%, but if this user even knew how to get at Norton's
defaults (firewall was turned off), then he is hiding some computer
knowledge from me.

Yes it is the users fault that malware was on his system.

tony

[Ext User(Rod Speed)]

Ernest <deadly@REM.netspace.net.au> wrote:
> On Sat, 04 Feb 2006 07:41:10 GMT, "Tony Roggenkamp"
> <tonyrogg@bigpond.com> wrote:
>
>> A friend recently bought a computer from a large chain. They
>> provided him with no disks for any of the software installed.
>>
>> Naturally when it stopped working and I was asked to look at it, the
>> computer had malware coming out of its USB ports (according to AVG
>> and AdAware).
>>
>> Nortons was installed, I assume not well. They had in my opinion
>> turned off XP's firewall as it should normally be on.
>>
>> I think they are hoping that computer customers are going to come
>> back to them to fix problems which should never have occurred in the
>> first place. And make a lot of money.
>>
>> Sorry for the ranting, but can my friend go back and get all the
>> disks. And is there anywhere to complain too if they are reluctant?
>>
>> I did get his system back to a stable state but knowing I had at
>> least the OS disks would have been nice.

> By law in most Australian states they are required to provide the
> purchaser
> with the installation discs of the software sold with the computer.

Wrong, there is no such law.

> In truth most stores like Harvey Norman do not do
> this for the simple reason they lose the stuff due to
> staff not keeping it properly stored with the computers.

Quite a few systems dont even come with disks, nothing to lose.

> Chances of getting it back after the event - slim,
> but give it a go and ask them anyway. If they say
> no make the request in writing.

> I had a problem like this with one client 5 years ago,
> Asked for the software, not go, wrote, nort reply. We
> ended up getting a copy of the software when we
> rang Microsoft Australia with an enquiry as we had
> reason to believe that a member of a national chain
> was selling pirate copies of MS software - when asked
> why we thought it was pirate we said we had the
> software installed but been given no discs - this
> would indicate mutliple use and sale of the W2K Pro.
> MS looked into and resolved the issue - client got
> a set of discs through the mail from the store HQ.

Irrelevant to what the law says on disks.

[Ext User(Mick)]

hmmmm if computer customers bought cars with he same attitude??? what would happen

they would buy it with out knowing how to drive it and then go and blame the salesperson for selling him the car???? and ask for a refund??

he would buy a car drive it and prang it into a pole and take it back for a refund stating i dont know what happened????

he would return the car for warranty when he spills his coffee on the clore of the car, and ask for a new car cause of this and the fact its under warranty,

return the car outside of warranty wanting there money back cause its not the latest car on the market.

buy it put water in it instead of petrol and it wont go and return it saying that it should work cause a mate of mine does this... LOL ( yea yea herd the rumours of water powered cars too)

buy the car put square tires on it and complain that it handles like shit??

buy the car without rego and then drive it only to be caught and then blame the salesman that assured the customer that it was required..

Buy the high performance model and asure the dealer you know what your doing behind the wheel and then keep coming into the dealership to ask how to turn corners and the next week how to break.

buy the basic 2 cylender 2 seater car to take the family of 4 on holidays around Australia??? and wonder why it cant do it. after the salesperson advised them it wouldn't do the job.

Buying a car from ( department store that sells food here) and expecting the store to know anything about what there selling and relighing on there advice.

buy a car and then after driving around in it for 80 years doing 33 million kms and then putting it in all rusted and etc and complain that its running a bit slower than new models and wanting to buy parts that are 3/4 the cost of a new car??? WTF!!


any one else LOL LOL

it always seems to be the stores fault. the customer is never wrong apparently well in computers id have to say a lot of them are led astray by people jelous of new pc's and deliberately giving bad advice baced on 4 year old experiences with computers.

no body forces you to buy a computer. you dont need one to survive. its a WANT item NOT a NECESSARY item.

i wouldn't go out and buy a helicopter unless i know how to fly it?


oh my fav you offer some sort of phone support for sale on top and it seems threes always a mate or i know how to use a computer, next day they ring up ( i'm like what happened to your mate) i cant copy a file to cd WTF!!!!!!

i Cant put my key in the ingnition Sound familuar???



LOL feedback welcome LOL

any of this sounding familiar???????


"Tony Roggenkamp" <tonyrogg@bigpond.com> wrote in message news:qUYEf.236755$V7.201282@news-server.bigpond.net.au...
A friend recently bought a computer from a large chain. They provided him with no disks for any of the software installed.

Naturally when it stopped working and I was asked to look at it, the computer had malware coming out of its USB ports (according to AVG and AdAware).

Nortons was installed, I assume not well. They had in my opinion turned off XP's firewall as it should normally be on.

I think they are hoping that computer customers are going to come back to them to fix problems which should never have occurred in the first place. And make a lot of money.

Sorry for the ranting, but can my friend go back and get all the disks. And is there anywhere to complain too if they are reluctant?

I did get his system back to a stable state but knowing I had at least the OS disks would have been nice.

Regards,
tony

[Ext User(Mick)]

Simple and utter BULLSHIT
"Ernest" <deadly@REM.netspace.net.au> wrote in message
news:h8q8u1pkfec2eg1mljd4lt23hknb5a7rru@4ax.com...
> On Sat, 04 Feb 2006 07:41:10 GMT, "Tony Roggenkamp"
> <tonyrogg@bigpond.com> wrote:
>
>>A friend recently bought a computer from a large chain. They provided him
>>with no disks for any of the software installed.
>>
>>Naturally when it stopped working and I was asked to look at it, the
>>computer had malware coming out of its USB ports (according to AVG and
>>AdAware).
>>
>>Nortons was installed, I assume not well. They had in my opinion turned
>>off XP's firewall as it should normally be on.
>>
>>I think they are hoping that computer customers are going to come back to
>>them to fix problems which should never have occurred in the first place.
>>And make a lot of money.
>>
>>Sorry for the ranting, but can my friend go back and get all the disks.
>>And is there anywhere to complain too if they are reluctant?
>>
>>I did get his system back to a stable state but knowing I had at least the
>>OS disks would have been nice.
>>
>>Regards,
>>tony
>
>
> By law in most Australian states they are required
> to provide the purchaser with the installation discs
> of the software sold with the computer. In truth
> most stores like Harvey Norman do not do this for
> the simple reason they lose the stuff due to staff
> not keeping it properly stored with the computers.
>
> Chances of getting it back after the event - slim,
> but give it a go and ask them anyway. If they say
> no make the request in writing.
>
> I had a problem like this with one client 5 years ago,
> Asked for the software, not go, wrote, nort reply. We
> ended up getting a copy of the software when we
> rang Microsoft Australia with an enquiry as we had
> reason to believe that a member of a national chain
> was selling pirate copies of MS software - when asked
> why we thought it was pirate we said we had the
> software installed but been given no discs - this
> would indicate mutliple use and sale of the W2K Pro.
> MS looked into and resolved the issue - client got
> a set of discs through the mail from the store HQ.
>
>
> Regards,
>
> Deadly Ernest
> (all typos fault of server or
> other gremlins)

[Ext User(Mick)]

Soo your saying that no customers never they out the recovery CD"S by
mistake
No company forgot to put them in the box by mistake its all the retail
stores faulty WTF>>>

most software that comes on pc's is OEM different licensing than full
products and OEM licences say the sticker is the licence to that unit as
long as the computer can create a set of recovery cd's pr simular.

all Brand name PC's have a 30 day software warranty something not known by
many people and if there windows stuffs up the brand can advice the customer
how to restore the pc.
as for recovery cd's of the now the pc within hours of being turned on tells
the customer to make these disks and gives 3 options.. do it now.. remind me
later... don't bother me again.. if the choose option 3 there in trouble
from the first place.


yes there were some models from a certain brand i know about 3 models to be
exact that were approx 4 years old now that didn't come with cd's or a
recovery partition or the ability to create the cd's but they realised
there mistakes and with the proper way of asking they provided all customers
that i have delt with these cd's at nill cost..


thanks for listening..
"Ernest" <deadly@REM.netspace.net.au> wrote in message
news:h8q8u1pkfec2eg1mljd4lt23hknb5a7rru@4ax.com...
> On Sat, 04 Feb 2006 07:41:10 GMT, "Tony Roggenkamp"
> <tonyrogg@bigpond.com> wrote:
>
>>A friend recently bought a computer from a large chain. They provided him
>>with no disks for any of the software installed.
>>
>>Naturally when it stopped working and I was asked to look at it, the
>>computer had malware coming out of its USB ports (according to AVG and
>>AdAware).
>>
>>Nortons was installed, I assume not well. They had in my opinion turned
>>off XP's firewall as it should normally be on.
>>
>>I think they are hoping that computer customers are going to come back to
>>them to fix problems which should never have occurred in the first place.
>>And make a lot of money.
>>
>>Sorry for the ranting, but can my friend go back and get all the disks.
>>And is there anywhere to complain too if they are reluctant?
>>
>>I did get his system back to a stable state but knowing I had at least the
>>OS disks would have been nice.
>>
>>Regards,
>>tony
>
>
> By law in most Australian states they are required
> to provide the purchaser with the installation discs
> of the software sold with the computer. In truth
> most stores like Harvey Norman do not do this for
> the simple reason they lose the stuff due to staff
> not keeping it properly stored with the computers.
>
> Chances of getting it back after the event - slim,
> but give it a go and ask them anyway. If they say
> no make the request in writing.
>
> I had a problem like this with one client 5 years ago,
> Asked for the software, not go, wrote, nort reply. We
> ended up getting a copy of the software when we
> rang Microsoft Australia with an enquiry as we had
> reason to believe that a member of a national chain
> was selling pirate copies of MS software - when asked
> why we thought it was pirate we said we had the
> software installed but been given no discs - this
> would indicate mutliple use and sale of the W2K Pro.
> MS looked into and resolved the issue - client got
> a set of discs through the mail from the store HQ.
>
>
> Regards,
>
> Deadly Ernest
> (all typos fault of server or
> other gremlins)

[Ext User(Mick)]

Freelance computer people don't seem to have any real idea about brand name
pc's do they..

lets replace that (brand name pc here)'s mother board with a generic one,
and then wonder why the restore cd's dont work and then have to sell the
customer an expencive windows XP. if they just rand the ( brand company and
ordered the right motherboard can stop all sorts of problems. and companies
have to keep spares for a certain time factor ( dont know how long) but i've
been able to order hp motherboards that are 8 years old..


LOL

"Rod Speed" <rod.speed.aaa@gmail.com> wrote in message
news:44jdp2F2gi0kU1@individual.net...
> Ernest <deadly@REM.netspace.net.au> wrote:
>> On Sat, 04 Feb 2006 07:41:10 GMT, "Tony Roggenkamp"
>> <tonyrogg@bigpond.com> wrote:
>>
>>> A friend recently bought a computer from a large chain. They
>>> provided him with no disks for any of the software installed.
>>>
>>> Naturally when it stopped working and I was asked to look at it, the
>>> computer had malware coming out of its USB ports (according to AVG
>>> and AdAware).
>>>
>>> Nortons was installed, I assume not well. They had in my opinion
>>> turned off XP's firewall as it should normally be on.
>>>
>>> I think they are hoping that computer customers are going to come
>>> back to them to fix problems which should never have occurred in the
>>> first place. And make a lot of money.
>>>
>>> Sorry for the ranting, but can my friend go back and get all the
>>> disks. And is there anywhere to complain too if they are reluctant?
>>>
>>> I did get his system back to a stable state but knowing I had at
>>> least the OS disks would have been nice.
>
>> By law in most Australian states they are required to provide the
>> purchaser
>> with the installation discs of the software sold with the computer.
>
> Wrong, there is no such law.
>
>> In truth most stores like Harvey Norman do not do
>> this for the simple reason they lose the stuff due to
>> staff not keeping it properly stored with the computers.
>
> Quite a few systems dont even come with disks, nothing to lose.
>
>> Chances of getting it back after the event - slim,
>> but give it a go and ask them anyway. If they say
>> no make the request in writing.
>
>> I had a problem like this with one client 5 years ago,
>> Asked for the software, not go, wrote, nort reply. We
>> ended up getting a copy of the software when we
>> rang Microsoft Australia with an enquiry as we had
>> reason to believe that a member of a national chain
>> was selling pirate copies of MS software - when asked
>> why we thought it was pirate we said we had the
>> software installed but been given no discs - this
>> would indicate mutliple use and sale of the W2K Pro.
>> MS looked into and resolved the issue - client got
>> a set of discs through the mail from the store HQ.
>
> Irrelevant to what the law says on disks.
>

[Ext User(Tony Roggenkamp)]

Hi Mick,

I'm sorry I don't actually agree with most of what you have written. I am not saying the customer was not at fault. I was asking if the supplier should not have provided the software required to run the system, allowing them to perhaps fix problems themselves, or allow someone other than the original supplier (who is not the originator of the software) to work on the system.

A computer system without software makes a great boat anchor!

tony
"Mick" <mickmitch@bigpond.com> wrote in message news:Au%Ef.239098$V7.35624@news-server.bigpond.net.au...
hmmmm if computer customers bought cars with he same attitude??? what would happen

they would buy it with out knowing how to drive it and then go and blame the salesperson for selling him the car???? and ask for a refund??

he would buy a car drive it and prang it into a pole and take it back for a refund stating i dont know what happened????

he would return the car for warranty when he spills his coffee on the clore of the car, and ask for a new car cause of this and the fact its under warranty,

return the car outside of warranty wanting there money back cause its not the latest car on the market.

buy it put water in it instead of petrol and it wont go and return it saying that it should work cause a mate of mine does this... LOL ( yea yea herd the rumours of water powered cars too)

buy the car put square tires on it and complain that it handles like shit??

buy the car without rego and then drive it only to be caught and then blame the salesman that assured the customer that it was required..

Buy the high performance model and asure the dealer you know what your doing behind the wheel and then keep coming into the dealership to ask how to turn corners and the next week how to break.

buy the basic 2 cylender 2 seater car to take the family of 4 on holidays around Australia??? and wonder why it cant do it. after the salesperson advised them it wouldn't do the job.

Buying a car from ( department store that sells food here) and expecting the store to know anything about what there selling and relighing on there advice.

buy a car and then after driving around in it for 80 years doing 33 million kms and then putting it in all rusted and etc and complain that its running a bit slower than new models and wanting to buy parts that are 3/4 the cost of a new car??? WTF!!


any one else LOL LOL

it always seems to be the stores fault. the customer is never wrong apparently well in computers id have to say a lot of them are led astray by people jelous of new pc's and deliberately giving bad advice baced on 4 year old experiences with computers.

no body forces you to buy a computer. you dont need one to survive. its a WANT item NOT a NECESSARY item.

i wouldn't go out and buy a helicopter unless i know how to fly it?


oh my fav you offer some sort of phone support for sale on top and it seems threes always a mate or i know how to use a computer, next day they ring up ( i'm like what happened to your mate) i cant copy a file to cd WTF!!!!!!

i Cant put my key in the ingnition Sound familuar???



LOL feedback welcome LOL

any of this sounding familiar???????

[Ext User(Oldus Fartus)]

Tony Roggenkamp wrote:
> Hi Mick,
>
> I'm sorry I don't actually agree with most of what you have written. I
> am not saying the customer was not at fault. I was asking if the
> supplier should not have provided the software required to run the
> system, allowing them to perhaps fix problems themselves, or allow
> someone other than the original supplier (who is not the originator of
> the software) to work on the system.
>
> A computer system without software makes a great boat anchor!
>

Hi Tony

As already mentioned, in most cases the supplier will have supplied
either the proper OEM install disk, restore discs, or the facility to
create restore discs. If your friend has none of these, then approach
the retailer and ask. It most likely is only an oversight if they were
not supplied.


--
Cheers
Oldus Fartus

[Ext User(Tony Roggenkamp)]

Hi Oldus,

agreed

tony

"Oldus Fartus" <denisand@iiNOSPAMnet.net.au> wrote in message
news:43e49337$0$31226$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
> Hi Tony
>
> As already mentioned, in most cases the supplier will have supplied either
> the proper OEM install disk, restore discs, or the facility to create
> restore discs. If your friend has none of these, then approach the
> retailer and ask. It most likely is only an oversight if they were not
> supplied.
>
>
> --
> Cheers
> Oldus Fartus

[Ext User(Mick)]

i can bet you huge amounts of money ( inface i would garentee it )that if the customer had a problem and called the manufacture they would easly have talked them through a restore at no cost.. what other service do they want sombody to come ut and help them use it. and then the customer would have greath knollage in how to reload there machine giving them more confidence in using there pc,. not getting confused by sombody with enough experience to be dangerous and make more mistakes than they fix..

i've had shops install XP on to customers brand name machines from the repairers retail cd's and not install any driveres or anything and buggering up the restore partision. its there to help newbies out thats why they have a customer support number written all over the boxes and the paper work.

if you dont agree i belive you should research more before giving incorect or confusing advice to a new computer user as this scares people form the fun of computers..

if you dont know enough about it dont stuff with it.

"Tony Roggenkamp" <tonyrogg@bigpond.com> wrote in message news:180Ff.239938$V7.151892@news-server.bigpond.net.au...
Hi Mick,

I'm sorry I don't actually agree with most of what you have written. I am not saying the customer was not at fault. I was asking if the supplier should not have provided the software required to run the system, allowing them to perhaps fix problems themselves, or allow someone other than the original supplier (who is not the originator of the software) to work on the system.

A computer system without software makes a great boat anchor!

tony
"Mick" <mickmitch@bigpond.com> wrote in message news:Au%Ef.239098$V7.35624@news-server.bigpond.net.au...
hmmmm if computer customers bought cars with he same attitude??? what would happen

they would buy it with out knowing how to drive it and then go and blame the salesperson for selling him the car???? and ask for a refund??

he would buy a car drive it and prang it into a pole and take it back for a refund stating i dont know what happened????

he would return the car for warranty when he spills his coffee on the clore of the car, and ask for a new car cause of this and the fact its under warranty,

return the car outside of warranty wanting there money back cause its not the latest car on the market.

buy it put water in it instead of petrol and it wont go and return it saying that it should work cause a mate of mine does this... LOL ( yea yea herd the rumours of water powered cars too)

buy the car put square tires on it and complain that it handles like shit??

buy the car without rego and then drive it only to be caught and then blame the salesman that assured the customer that it was required..

Buy the high performance model and asure the dealer you know what your doing behind the wheel and then keep coming into the dealership to ask how to turn corners and the next week how to break.

buy the basic 2 cylender 2 seater car to take the family of 4 on holidays around Australia??? and wonder why it cant do it. after the salesperson advised them it wouldn't do the job.

Buying a car from ( department store that sells food here) and expecting the store to know anything about what there selling and relighing on there advice.

buy a car and then after driving around in it for 80 years doing 33 million kms and then putting it in all rusted and etc and complain that its running a bit slower than new models and wanting to buy parts that are 3/4 the cost of a new car??? WTF!!


any one else LOL LOL

it always seems to be the stores fault. the customer is never wrong apparently well in computers id have to say a lot of them are led astray by people jelous of new pc's and deliberately giving bad advice baced on 4 year old experiences with computers.

no body forces you to buy a computer. you dont need one to survive. its a WANT item NOT a NECESSARY item.

i wouldn't go out and buy a helicopter unless i know how to fly it?


oh my fav you offer some sort of phone support for sale on top and it seems threes always a mate or i know how to use a computer, next day they ring up ( i'm like what happened to your mate) i cant copy a file to cd WTF!!!!!!

i Cant put my key in the ingnition Sound familuar???



LOL feedback welcome LOL

any of this sounding familiar???????