Telstra's Website and NextG Prices - Video Calls

[Ext User(Emjaye)]

I'm fucked if I can find the prices for video calls or Internet access
on the NextG service. The closest that I got was for a 3G capped plan
and its prices.

I then went looking for what it costs for data. Logging into Bigpond,
for example, and browsing the news, weather, etc. I got two lots of
figures from different parts of the website.

None of this is available to the customer in the Telstra shops. I
checked through all the brochures when I was in there the other day, and
have them here. Only information is what each plan costs, and included
calls, say $30 plan has $25 of included calls (voice calls, SMS) and $5
included data charges.

There's nothing to indicate what a video call will cost, either to
another NextG customer, or to a 3G service such as "Three" or even
Telstra 3G GSM.

I've spent a good hour or two on this futile quest this morning. And to
make matters more aggravating, my internet connection is playing up. I'm
getting times, slow web performance, email clients continually timing
out trying to connect and retrieve mail, etc.

Needless to say, this has influenced my barrage of complaints that I've
fired off to Telstra. Main complain and request; "Make a page or link off
the website to a page that shows ALL costs associated with the various
plans. Make it easy to find."

Fuck it. Nightshift tonight. Back to bed. Maybe a Telstra droid will be
able to understand what I've written to them and will be able to send me
back a useful reply. Half the time when making requests to these people,
you get back a totally irrelevant copy/pasted blurb from some obscure
part of its website. It's like pulling teeth with these guys, I can tell
ya.

[Ext User(Anthony Horan)]

On 15 Oct 2006 06:35:05 +0200, Emjaye wrote:

> Fuck it. Nightshift tonight. Back to bed. Maybe a Telstra droid will be
> able to understand what I've written to them and will be able to send me
> back a useful reply. Half the time when making requests to these people,
> you get back a totally irrelevant copy/pasted blurb from some obscure
> part of its website. It's like pulling teeth with these guys, I can tell
> ya.

And that, of course, is the "brilliant customer service" that the Telstra
apologists in here keep going on about.

[Ext User(Kubalister)]

All you've ever wanted to know and more:

http://www.telstra.com.au/customerterms/docs/dataservices.pdf

[Ext User(Alice)]

Anthony Horan wrote:

> And that, of course, is the "brilliant customer service" that the Telstra
> apologists in here keep going on about.

Michael Ellis isn't a Telstra apologist, he's a Telstra fellator.

[Ext User(Emjaye)]

Kubalister said....

> All you've ever wanted to know and more:
>
> http://www.telstra.com.au/customerterms/docs/dataservices.pdf

Thanks for the Kuby. It has all the info that I need.

After wading through it all and seeing what data charges cost and what a
video call costs, I daresay that this part of the "spectrum" will be
largely unused. $1.40 a minute plus 25c flagfall for a video call isn't
exactly gonna have people flocking to use it. Not when you can use a
landline for 18 cents flat.

And with data charges at around 1.5c/kb or around 10 bux a meg, that's
sure to either prop up T3 or that the service will be the purvue of the
rich, or the foolhardy.

Imagine those parents who give their kids a NextG phone and they start
racking up video calls and browsing for porn. I've seen some whopper
bills that friends' kids have generated for them just using the standard
voice services on mobile phones. This would make then seem positively
austere in comparison.

I might reconsider my options regarding T3. This (NextG and 3G), like
pokies, could be a gold mine for shareholders.

[Ext User(Paul Day)]

On Sun, 15 Oct 2006 17:21:01 +1000 Kubalister may have written:
> All you've ever wanted to know and more:
> http://www.telstra.com.au/customerterms/docs/dataservices.pdf

Am I smoking crack or do Telstra charge you for the data usage when
you're viewing purchased content (eg, 50c Sky News video clip, Foxtel
subscription)?

PD

--
Paul Day
Web: http://www.enigma.id.au/

[Ext User(Paul Day)]

On 16 Oct 2006 08:59:01 +0800 Paul Day may have written:
> On Sun, 15 Oct 2006 17:21:01 +1000 Kubalister may have written:
> > All you've ever wanted to know and more:
> > http://www.telstra.com.au/customerterms/docs/dataservices.pdf
>
> Am I smoking crack or do Telstra charge you for the data usage when
> you're viewing purchased content (eg, 50c Sky News video clip, Foxtel
> subscription)?

I might well be smoking crack. Despite parts of the web-site implying
that I _do_ get charged for purchased-content data usage, I streamed
Foxtel via telstra.media APN and MyDataUsage shows the "Estimated
Charge" as "-". ie, zilch.

However, I notice Foxtel on your mobile has a 200min/month maximum.

PD

--
Paul Day
Web: http://www.enigma.id.au/

[Ext User(Rod Speed)]

Emjaye <emjaye_t@yarwho.com.au> wrote
> Kubalister wrote

>> All you've ever wanted to know and more:

>> http://www.telstra.com.au/customerterms/docs/dataservices.pdf

> Thanks for the Kuby. It has all the info that I need.

> After wading through it all and seeing what data charges
> cost and what a video call costs, I daresay that this part
> of the "spectrum" will be largely unused.

Bet it will if they are allowed to turn the cdma system off.

> $1.40 a minute plus 25c flagfall for a video call
> isn't exactly gonna have people flocking to use it.
> Not when you can use a landline for 18 cents flat.

Sure, but plenty will use that part of the 'spectrum'
for voice calls just like they do now. The length
extension cord to your car/tractor etc can be a problem.

> And with data charges at around 1.5c/kb or around 10
> bux a meg, that's sure to either prop up T3 or that the
> service will be the purvue of the rich, or the foolhardy.

Or those that need reasonable amounts of mobile data.

Like hordes of delivery monkeys for starters.

> Imagine those parents who give their kids a NextG phone and
> they start racking up video calls and browsing for porn. I've
> seen some whopper bills that friends' kids have generated for
> them just using the standard voice services on mobile phones.
> This would make then seem positively austere in comparison.

And they are likely to pull the plug after the first bill, stupid.

With a bit of luck there could be some retrospective abortions too.

> I might reconsider my options regarding T3. This (NextG
> and 3G), like pokies, could be a gold mine for shareholders.

Not a chance, you watch. I doubt it will even break even any time soon.

[Ext User(Emjaye)]

Paul said....

> However, I notice Foxtel on your mobile has a 200min/month maximum.

And it's limited to 15 min. sessions. So, what's the point of that, if
the show that you're watching runs for longer than 15 mins.? Or will all
content be no longer than that?

[Ext User(Kubalister)]

Paul Day wrote:
> On Sun, 15 Oct 2006 17:21:01 +1000 Kubalister may have written:
>> All you've ever wanted to know and more:
>> http://www.telstra.com.au/customerterms/docs/dataservices.pdf
>
> Am I smoking crack or do Telstra charge you for the data usage when
> you're viewing purchased content (eg, 50c Sky News video clip, Foxtel
> subscription)?
>
> PD

You are not charged extra when you connect to the telstra.media APN. All
usage for streaming media (Foxtel etc.) is included in your monthly
access charge.

You are only charged the pay as you go rate when you connect to the
telstra.internet or telstra.wap APN for accessing internet and WAP content.
To take advantage of the data packs you MUST connect to the
telstra.pcpack or telstra.datapack APN's otherwise you will be charged
pay as you go rates.

[Ext User(Kubalister)]

Emjaye wrote:
> Paul said....
>
>> However, I notice Foxtel on your mobile has a 200min/month maximum.
>
> And it's limited to 15 min. sessions. So, what's the point of that, if
> the show that you're watching runs for longer than 15 mins.? Or will all
> content be no longer than that?

The 200min/month and 15 min session times are NOT currently enforced (as
reported by users currently using the service).
It's merely a clause for Telstra to limit usage if lots of people jump
on the network to watch Foxtel at the detriment of other voice/data users.

[Ext User(Michael)]

"Emjaye" <emjaye_t@yarwho.com.au> wrote in message
news:453298aa.00003442.bm008@yarwho.com.au...
> Kubalister said....
>
>> All you've ever wanted to know and more:
>>
>> http://www.telstra.com.au/customerterms/docs/dataservices.pdf
>
> Thanks for the Kuby. It has all the info that I need.
>
> After wading through it all and seeing what data charges cost and what a
> video call costs, I daresay that this part of the "spectrum" will be
> largely unused. $1.40 a minute plus 25c flagfall for a video call isn't
> exactly gonna have people flocking to use it. Not when you can use a
> landline for 18 cents flat.

You complete fuckwit, you dont get video calling on a landline. you want a
video calling solution you want to run over your landline, you will be
paying $10k in hardware

> And with data charges at around 1.5c/kb or around 10 bux a meg, that's
> sure to either prop up T3 or that the service will be the purvue of the
> rich, or the foolhardy.

Cheaper than GRPS. Sounds good.
And what about those data bundles, sonny?

[Ext User(Michael)]

"Paul Day" <pauls@enigma.id.au> wrote in message
news:1160961186.278070@colossus.enigma.id.au...
> On 16 Oct 2006 08:59:01 +0800 Paul Day may have written:
>> On Sun, 15 Oct 2006 17:21:01 +1000 Kubalister may have written:
>> > All you've ever wanted to know and more:
>> > http://www.telstra.com.au/customerterms/docs/dataservices.pdf
>>
>> Am I smoking crack or do Telstra charge you for the data usage when
>> you're viewing purchased content (eg, 50c Sky News video clip, Foxtel
>> subscription)?
>
> I might well be smoking crack. Despite parts of the web-site implying

\Yes, indeed you often do

> However, I notice Foxtel on your mobile has a 200min/month maximum.

Ah.
The channels are all shit, anyway, except for fox8

[Ext User(Michael)]

"Emjaye" <emjaye_t@yarwho.com.au> wrote in message
news:4531ba3e.00000258.bm000@yarwho.com.au...
> I'm fucked if I can find the prices for video calls or Internet access
> on the NextG service. The closest that I got was for a 3G capped plan
> and its prices.

Currently video calls are at the same price as voice, until Jan/Feb, I
believe

> None of this is available to the customer in the Telstra shops. I
> checked through all the brochures when I was in there the other day, and
> have them here. Only information is what each plan costs, and included
> calls, say $30 plan has $25 of included calls (voice calls, SMS) and $5
> included data charges.

Its all in the T-Shop

> There's nothing to indicate what a video call will cost, either to
> another NextG customer, or to a 3G service such as "Three" or even
> Telstra 3G GSM.

Call 125111

> Needless to say, this has influenced my barrage of complaints that I've
> fired off to Telstra. Main complain and request; "Make a page or link off
> the website to a page that shows ALL costs associated with the various
> plans. Make it easy to find."

Its all there

[Ext User(Michael)]

"Alice" <e@shitanddie.com> wrote in message
news:45328bab$1@dnews.tpgi.com.au...
> Anthony Horan wrote:
>
>> And that, of course, is the "brilliant customer service" that the Telstra
>> apologists in here keep going on about.
>
> Michael Ellis isn't a Telstra apologist, he's a Telstra fellator.

Well well well, Mr. One-line wonder

[Ext User(Emjaye)]

Michael said....

>> have them here. Only information is what each plan costs, and included
>> calls, say $30 plan has $25 of included calls (voice calls, SMS) and $5
>> included data charges.
>
> Its all in the T-Shop

Sorreee (tm).

None of this information was given to me at the local "T-Shop" except
for the basics. Otherwise I wouldn't have posted a call for help on
here.

It's a pity that you, who tries to present yourself as some sort of
phone authority aren't more helpful. People might not think of you as
the obnoxious prick that you come across as.

[Ext User(Emjaye)]

Michael said....

>> video call costs, I daresay that this part of the "spectrum" will be
>> largely unused. $1.40 a minute plus 25c flagfall for a video call isn't
>> exactly gonna have people flocking to use it. Not when you can use a
>> landline for 18 cents flat.
>
> You complete fuckwit, you dont get video calling on a landline. you want

You can, actually. Using your ADSL service and a webcam, you can make
video calls via the landline.

But hey, if we're gonna be pedantic, might as well go the whole hog.

Either that or you have a problem with comprehension.

I was comparing the basic phone service with what you can pay on a 3G
mobile network. I thought that this was fairly obvious, given that only
you didn't grasp the point.

[Ext User(Michael)]

"Emjaye" <emjaye_t@yarwho.com.au> wrote in message
news:453c7854.0000423e.bm006@yarwho.com.au...
> Michael said....
>
>>> have them here. Only information is what each plan costs, and included
>>> calls, say $30 plan has $25 of included calls (voice calls, SMS) and $5
>>> included data charges.
>>
>> Its all in the T-Shop
>
> Sorreee (tm).
>
> None of this information was given to me at the local "T-Shop" except
> for the basics. Otherwise I wouldn't have posted a call for help on
> here.
>
> It's a pity that you, who tries to present yourself as some sort of
> phone authority aren't more helpful. People might not think of you as
> the obnoxious prick that you come across as.

I'm not some kind of community service, sonny
>
>

[Ext User(Michael)]

"Emjaye" <emjaye_t@yarwho.com.au> wrote in message
news:453c7854.0000247b.bm007@yarwho.com.au...
> Michael said....
>
>>> video call costs, I daresay that this part of the "spectrum" will be
>>> largely unused. $1.40 a minute plus 25c flagfall for a video call isn't
>>> exactly gonna have people flocking to use it. Not when you can use a
>>> landline for 18 cents flat.
>>
>> You complete fuckwit, you dont get video calling on a landline. you want
>
> You can, actually. Using your ADSL service and a webcam, you can make
> video calls via the landline.

Thats not video calling, thats using your ADSL service to transmit data, as
the service is intended

[Ext User(Paul Day)]

On Thu, 19 Oct 2006 21:26:37 GMT Michael may have written:
> > However, I notice Foxtel on your mobile has a 200min/month maximum.
>
> Ah.
> The channels are all shit, anyway, except for fox8

Yeah, you'd be a big WWE fan, wouldn't you Michael? :)

PD

--
Paul Day
Web: http://www.enigma.id.au/