New Car Warranty Problems.

[Ext User(Rob)]

We bought a new Peugeot car on the 31st August within the first week it
developed an engine knock. at 500kms.

This engine knock was verified by the service manager at a dealership.

The engine was subsequently removed and they wanted to rebuild the motor
and replace it - but bought in a motor sub assembly to replace the engine.

We bought a new car we had driven it for one week 500kms, the dealer
still has the car and the repair is not completed (sixth week now). When
it is returned we will have a secondhand rebuilt car which is not what
we paid for.

We don't think that the car was of merchant able quality and should be
replaced in total.

I have kept a diary of what's happened through out the past 6 weeks.

Does anyone have some advice as to what steps or procedures to follow in
rectifying this problem. It been highly inconvenient not having a
vehicle to use in the way we want. Were in NSW and the consumer affairs,
looking it up on the web and phoning them, don't have anything which is
appropriate.

Are there some precedents which can be followed. And as a consumer what
can be done.

Thanks.

[Ext User(atec77)]

Rob wrote:
> We bought a new Peugeot car on the 31st August within the first week it
> developed an engine knock. at 500kms.
>
> This engine knock was verified by the service manager at a dealership.
>
> The engine was subsequently removed and they wanted to rebuild the motor
> and replace it - but bought in a motor sub assembly to replace the engine.
>
> We bought a new car we had driven it for one week 500kms, the dealer
> still has the car and the repair is not completed (sixth week now). When
> it is returned we will have a secondhand rebuilt car which is not what
> we paid for.
>
> We don't think that the car was of merchant able quality and should be
> replaced in total.
>
> I have kept a diary of what's happened through out the past 6 weeks.
>
> Does anyone have some advice as to what steps or procedures to follow in
> rectifying this problem. It been highly inconvenient not having a
> vehicle to use in the way we want. Were in NSW and the consumer affairs,
> looking it up on the web and phoning them, don't have anything which is
> appropriate.
>
> Are there some precedents which can be followed. And as a consumer what
> can be done.
>
> Thanks.
It isn't good enough but if the motor was rebuilt with a new short motor
then I doubt you have a leg to stand on (why didn't you demand a car to
use for the time being ?) approaching the parent company might be an
option but how successful ?

[Ext User(Graeme Willox)]

Rob wrote:

> Does anyone have some advice as to what steps or procedures to follow in
> rectifying this problem. It been highly inconvenient not having a
> vehicle to use in the way we want. Were in NSW and the consumer affairs,
> looking it up on the web and phoning them, don't have anything which is
> appropriate.

What do you mean by this last statement? Did Consumer Affairs say they
couldn't help you? Or was it that the person you spoke to couldn't
provide an answer? If it's the latter, I think you should ring again
and ask to speak to someone more senior.

[Ext User(mf1@project1221.com中�人民共和国)]

Rob wrote:
> We bought a new Peugeot car on the 31st August within the first week it
> developed an engine knock. at 500kms.
>
> This engine knock was verified by the service manager at a dealership.
>
> The engine was subsequently removed and they wanted to rebuild the motor
> and replace it - but bought in a motor sub assembly to replace the engine.
>
> We bought a new car we had driven it for one week 500kms, the dealer
> still has the car and the repair is not completed (sixth week now). When
> it is returned we will have a secondhand rebuilt car which is not what
> we paid for.
>
> We don't think that the car was of merchant able quality and should be
> replaced in total.
>
> I have kept a diary of what's happened through out the past 6 weeks.
>
> Does anyone have some advice as to what steps or procedures to follow in
> rectifying this problem. It been highly inconvenient not having a
> vehicle to use in the way we want. Were in NSW and the consumer affairs,
> looking it up on the web and phoning them, don't have anything which is
> appropriate.
>
> Are there some precedents which can be followed. And as a consumer what
> can be done.
>
> Thanks.

Welcome to French car ownership, and once again [like subaru] no
factory-backed importer.

The obligation of the manufacturer/importer is to fix or replace at its
opinion [so that will be fix]

They are doing that, and then the car should be ok, thats the end of
it.If they loaned you a car, thats over and above and they dont need to
do that anyway, its just PR.

If the cars goes back numerous times for the same fault then you could
have them, but if they honour the warranty thats all they have to do by
law.There is no replacement warranty expressed or implied.

If you want a near bulletproof car, put up with the blandness, then buy
Japanese

You could try court action, but it will no doubt be long and drawn out
and difficult to win [heaps have tried and failed]

Get over it and move on, yes it hurts you pay so much and then have to
put up with that.

Ask Julian from autoweb ne loves the FrenchLion brand.........

OUT!

[Ext User(D Walford)]

Rob wrote:
> We bought a new Peugeot car on the 31st August within the first week it
> developed an engine knock. at 500kms.
>
> This engine knock was verified by the service manager at a dealership.
>
> The engine was subsequently removed and they wanted to rebuild the motor
> and replace it - but bought in a motor sub assembly to replace the engine.
>
> We bought a new car we had driven it for one week 500kms, the dealer
> still has the car and the repair is not completed (sixth week now). When
> it is returned we will have a secondhand rebuilt car which is not what
> we paid for.
>
> We don't think that the car was of merchant able quality and should be
> replaced in total.

The only thing I would be concerned about in your situation is that they
didn't supply you with a loan car similar to yours and that the repairs
are taking so long.
You had a secondhand car the moment you drove out of the showroom,
replacing the engine with a new one is not "rebuilding" and should make
it as good as new.
I don't blame you for not being happy but warranty is there for
situations like yours, it could be worse, the engine could have failed 2
days after the warranty expired.



Daryl

[Ext User(Rob)]

atec77 > wrote:

> Rob wrote:
>
>> We bought a new Peugeot car on the 31st August within the first week
>> it developed an engine knock. at 500kms.
>>
>> This engine knock was verified by the service manager at a dealership.
>>
>> The engine was subsequently removed and they wanted to rebuild the
>> motor and replace it - but bought in a motor sub assembly to replace
>> the engine.
>>
>> We bought a new car we had driven it for one week 500kms, the dealer
>> still has the car and the repair is not completed (sixth week now).
>> When it is returned we will have a secondhand rebuilt car which is not
>> what we paid for.
>>
>> We don't think that the car was of merchant able quality and should be
>> replaced in total.
>>
>> I have kept a diary of what's happened through out the past 6 weeks.
>>
>> Does anyone have some advice as to what steps or procedures to follow
>> in rectifying this problem. It been highly inconvenient not having a
>> vehicle to use in the way we want. Were in NSW and the consumer
>> affairs, looking it up on the web and phoning them, don't have
>> anything which is appropriate.
>>
>> Are there some precedents which can be followed. And as a consumer
>> what can be done.
>>
>> Thanks.
>
> It isn't good enough but if the motor was rebuilt with a new short motor
> then I doubt you have a leg to stand on (why didn't you demand a car to
> use for the time being ?) approaching the parent company might be an
> option but how successful ?

500kms is still a new car. Yes its a problem which is being handled by
Peugeot. To the extent where they send feed good letters back. -
frustration.

[Ext User(Rob)]

Graeme Willox wrote:

> Rob wrote:
>
>> Does anyone have some advice as to what steps or procedures to follow
>> in rectifying this problem. It been highly inconvenient not having a
>> vehicle to use in the way we want. Were in NSW and the consumer
>> affairs, looking it up on the web and phoning them, don't have
>> anything which is appropriate.
>
>
> What do you mean by this last statement? Did Consumer Affairs say they
> couldn't help you? Or was it that the person you spoke to couldn't
> provide an answer? If it's the latter, I think you should ring again
> and ask to speak to someone more senior.

Basically all they want to do is for it to follow its natural course and
didn't want to pursue the matter

[VYBerlinaV8]

Might be a long shot but you could speak to the dealer principal and explain that you really aren't happy with the car, and given that it only has 500km on it, and will soon have a new engine, is there any chance that you could have your $$ back, and the car be used/sold as a demo, rather than having a car you will now resent. Perhaps you could offer to buy a different car from the same dealership.

[Ext User(DAVO)]

"Rob" <mesa@mine.com> wrote in message
news:45344655$1_1@news.peopletelecom.com.au...
> We bought a new Peugeot car on the 31st August within the first week it
> developed an engine knock. at 500kms.
>
> This engine knock was verified by the service manager at a dealership.
>
> The engine was subsequently removed and they wanted to rebuild the motor
> and replace it - but bought in a motor sub assembly to replace the engine.
>
> We bought a new car we had driven it for one week 500kms, the dealer
> still has the car and the repair is not completed (sixth week now). When
> it is returned we will have a secondhand rebuilt car which is not what
> we paid for.
>
> We don't think that the car was of merchant able quality and should be
> replaced in total.
>
> I have kept a diary of what's happened through out the past 6 weeks.
>
> Does anyone have some advice as to what steps or procedures to follow in
> rectifying this problem. It been highly inconvenient not having a
> vehicle to use in the way we want. Were in NSW and the consumer affairs,
> looking it up on the web and phoning them, don't have anything which is
> appropriate.
>
> Are there some precedents which can be followed. And as a consumer what
> can be done.
>
> Thanks.

It's a real pity you are in this predicament. I think the case you may have
here is why it is taking so long. I mean 6 weeks is ridiculous and it's
still not fixed? I'd be a very unhappy chappy too.

DAVO

[Ext User(Busan Bruce)]

"mf1@project1221.com???????<????? ???????? ????????? ???????PT-141& P2
Member" <auscars@gmail.com> wrote in message
news:1161056214.001507.28210@b28g2000cwb.googlegro ups.com...
>
> Rob wrote:
>> We bought a new Peugeot car on the 31st August within the first week it
>> developed an engine knock. at 500kms.
>>
>> This engine knock was verified by the service manager at a dealership.
>>
>> The engine was subsequently removed and they wanted to rebuild the motor
>> and replace it - but bought in a motor sub assembly to replace the
>> engine.
>>
>> We bought a new car we had driven it for one week 500kms, the dealer
>> still has the car and the repair is not completed (sixth week now). When
>> it is returned we will have a secondhand rebuilt car which is not what
>> we paid for.
>>
>> We don't think that the car was of merchant able quality and should be
>> replaced in total.
>>
>> I have kept a diary of what's happened through out the past 6 weeks.
>>
>> Does anyone have some advice as to what steps or procedures to follow in
>> rectifying this problem. It been highly inconvenient not having a
>> vehicle to use in the way we want. Were in NSW and the consumer affairs,
>> looking it up on the web and phoning them, don't have anything which is
>> appropriate.
>>
>> Are there some precedents which can be followed. And as a consumer what
>> can be done.
>>
>> Thanks.
>
> Welcome to French car ownership, and once again [like subaru] no
> factory-backed importer.
>
> The obligation of the manufacturer/importer is to fix or replace at its
> opinion [so that will be fix]
>
> They are doing that, and then the car should be ok, thats the end of
> it.If they loaned you a car, thats over and above and they dont need to
> do that anyway, its just PR.
>
> If the cars goes back numerous times for the same fault then you could
> have them, but if they honour the warranty thats all they have to do by
> law.There is no replacement warranty expressed or implied.

Seems right to me.

> If you want a near bulletproof car, put up with the blandness, then buy
> Japanese
>
> You could try court action, but it will no doubt be long and drawn out
> and difficult to win [heaps have tried and failed]

Court action would be slow. By the time it came up for hearing Rob would
have the car back already.

They could have lent him a second hand car for the duration even though they
are not requireds to do so. Dealers I have dealt with in the past have lent
me a car good enough to get around in.

> Get over it and move on, yes it hurts you pay so much and then have to
> put up with that.
>
> Ask Julian from autoweb ne loves the FrenchLion brand.........

--

The Cat Fight

http://wranglernator.blogstream.com

[Ext User(Noddy)]

"Rob" <mesa@mine.com> wrote in message
news:45347be2$1_2@news.peopletelecom.com.au...

> Basically all they want to do is for it to follow its natural course and
> didn't want to pursue the matter

Which is pretty much all they'll do until things turn nasty. Regulatory
authorities won't get involved until all over avenues have been exhausted.

From what I can gather from your initial post, that point hasn't been
reached yet.

--
Regards,
Noddy.

[Ext User(veritas)]

Rob wrote:
> We bought a new Peugeot car on the 31st August within the first week it
> developed an engine knock. at 500kms.
>
> This engine knock was verified by the service manager at a dealership.
>
> The engine was subsequently removed and they wanted to rebuild the motor
> and replace it - but bought in a motor sub assembly to replace the engine.
>
> We bought a new car we had driven it for one week 500kms, the dealer
> still has the car and the repair is not completed (sixth week now). When
> it is returned we will have a secondhand rebuilt car which is not what
> we paid for.
>
> We don't think that the car was of merchant able quality and should be
> replaced in total.
>
> I have kept a diary of what's happened through out the past 6 weeks.
>
> Does anyone have some advice as to what steps or procedures to follow in
> rectifying this problem. It been highly inconvenient not having a
> vehicle to use in the way we want. Were in NSW and the consumer affairs,
> looking it up on the web and phoning them, don't have anything which is
> appropriate.
>
> Are there some precedents which can be followed. And as a consumer what
> can be done.
>
> Thanks.

www.notgoodenough.com.au

*Top Car Gripes*

Land Rover
Harvey's Towing
Central Coast Holden
Alfa Romeo
Kia
Lane Toyota
Hyundai
Zupps
East Coast Car Rentals
Jack Beedhams Exhaust & Brake Ctr

[Ext User(mf1@project1221.com中�人民共和国)]

veritas wrote:
> www.notgoodenough.com.au
>
> *Top Car Gripes*
>
> Land Rover
> Harvey's Towing
> Central Coast Holden
> Alfa Romeo

U got to be joking:

"They are claiming it's my fault because the vehicle ran out of oil,
****I'm not denying that when the car blew up it was low on oil****"

Is this guy fucked in the head or just fucked in the head?He abused it
and wants warranty...GOLD

Not only should it NOT be warranty, he should be charged and invoiced
for wasting there time..This type of bullshit posting should not be
allowed

OUT


> Kia
> Lane Toyota
> Hyundai
> Zupps
> East Coast Car Rentals
> Jack Beedhams Exhaust & Brake Ctr

[Ext User(JD)]

mf1@project1221.comä¸*å�Žäººæ°‘共和国<המוסד למודיעין ולתפקידי×� מיוחדי×�PT-141& P2 Member
wrote:

> U got to be joking:
>
> "They are claiming it's my fault because the vehicle ran out of oil,
> ****I'm not denying that when the car blew up it was low on oil****"
>
> Is this guy fucked in the head or just fucked in the head?He abused it
> and wants warranty...GOLD
>
> Not only should it NOT be warranty, he should be charged and invoiced
> for wasting there time..This type of bullshit posting should not be
> allowed
>
> OUT

And you think a buyer should expect a car to run out of oil at 500km?
JD

[Ext User(Noddy)]

"JD" <jjd@spamlesstpgi.com.au> wrote in message
news:4535889f@dnews.tpgi.com.au...

> And you think a buyer should expect a car to run out of oil at 500km?

It was an Alfa :)

--
Regards,
Noddy.

[Ext User(JD)]

nospam wrote:

>
> "JD" <jjd@spamlesstpgi.com.au> wrote in message
> news:4535889f@dnews.tpgi.com.au...
>
>> And you think a buyer should expect a car to run out of oil at 500km?
>
> It was an Alfa :)
>
> --
> Regards,
> Noddy.
Well, yes, I suppose there is that!
JD

[Ext User(veritas)]

mf1@project1221.comä¸*å�Žäººæ°‘共和国<המוסד למודיעין ולתפקידי×� מיוחדי×�PT-141& P2 Member wrote:
> veritas wrote:
>> www.notgoodenough.com.au
>>
>> *Top Car Gripes*
>>
>> Land Rover
>> Harvey's Towing
>> Central Coast Holden
>> Alfa Romeo
>
> U got to be joking:


Joking???? Deadly serious - why would anyone think that my intimation that the poster might
contact <www.notgoodenough.com.au> as a tool to get that dealer to move a bit faster"


>
> "They are claiming it's my fault because the vehicle ran out of oil,
> ****I'm not denying that when the car blew up it was low on oil****"

No idea what that has to do with my thread!
>
> Is this guy fucked in the head or just fucked in the head?He abused it
> and wants warranty...GOLD
>
No idea what that has to do with my thread!


> Not only should it NOT be warranty, he should be charged and invoiced
> for wasting there time..This type of bullshit posting should not be
> allowed

No idea what that has to do with my thread!
>
> OUT
>
>
>> Kia
>> Lane Toyota
>> Hyundai
>> Zupps
>> East Coast Car Rentals
>> Jack Beedhams Exhaust & Brake Ctr
>

[Ext User(Rob)]

JD wrote:
> mf1@project1221.comä¸*å�Žäººæ°‘共和国<המוסד למודיעין ולתפקידי×� מיוחדי×�PT-141& P2 Member
> wrote:
>
>
>>U got to be joking:
>>
>>"They are claiming it's my fault because the vehicle ran out of oil,
>>****I'm not denying that when the car blew up it was low on oil****"
>>
>>Is this guy fucked in the head or just fucked in the head?He abused it
>>and wants warranty...GOLD
>>
>>Not only should it NOT be warranty, he should be charged and invoiced
>>for wasting there time..This type of bullshit posting should not be
>>allowed
>>
>>OUT
>
>
> And you think a buyer should expect a car to run out of oil at 500km?
> JD

Hope that does not refer to the original post?????

The car was full of oil and the there is an engine check oil warning
each time the engine is started. They can not find the original knock
problem or where it came from.

[Ext User(mf1@project1221.com中�人民共和国)]

Rob wrote:

> Hope that does not refer to the original post?????

NO,

Its about a dude who owns a AlfaRomeo, ran it out of oil, seized and
damaged the motor, and was requesting warranty, wa jumping up and down
on a forum

He needs to be anal raped, and have his head read

All the best with your problem, but car dealers and importers can be
real pricks to deal with when u have a issue, you never know how its
going to finish.

Which model you buy and what price and from which dealer?

[I found Ford the easiest and most lax with warranty, they never said
no to anything i requested, in hindsight should have aimed for a new
car]

[Ext User(D Walford)]

mf1@project1221.comä¸*å�Žäººæ°‘共和国<המוסד למודיעין ולתפקידי×�
מיוחדי�PT-141& P2 Member wrote:
> veritas wrote:
>> www.notgoodenough.com.au
>>
>> *Top Car Gripes*
>>
>> Land Rover
>> Harvey's Towing
>> Central Coast Holden
>> Alfa Romeo
>
> U got to be joking:
>
> "They are claiming it's my fault because the vehicle ran out of oil,
> ****I'm not denying that when the car blew up it was low on oil****"
>
Low on oil after 500klms?

> Is this guy fucked in the head or just fucked in the head?He abused it
> and wants warranty...GOLD
>
The evidence that supports your wild claim is??


> Not only should it NOT be warranty, he should be charged and invoiced
> for wasting there time..This type of bullshit posting should not be
> allowed
>
So stop posting bullshit then Hatz.



Daryl