Optus have really lost the plot

[Ext User(Will@xxxx.Swaggie.net)]

Hi,

I'm working in Afghanistan and i've been trying to contact Optus for
weeks. The time difference makes it tricky. And the "contact us"
message application on their web site doesn't work.

I've called their customer service number three times in the past few
days and each time i've had to wait 10 minutes or so before getting
through to someone in India who tells me i've come through to the
wrong department and they'll transfer me. Every time, the transfer has
failed and i've been disconnected.

It's not cheap calling Australia from Afghanistan and i'm starting to
get a bit sick of this ridiculous game.

For fuck's sake, i only want to pay them some money but i need to ask
them how much! What else can i do if i can't email them and i can't
phone them? Take a punt and transfer what i think they want - which is
what i've done. But i'm running the risk of getting listed with a bad
credit agency if i get it wrong.

Can anyone give me an email address to contact Optus mobile billing?
Or anything really - just so that i can get a message in through their
apparently impenetrable "communications" system!

Cheers
Will

[Ext User(Paul Day)]

On 31 Jan 2007 04:01:16 -0800 Will@xxxx.Swaggie.net may have written:
> I'm working in Afghanistan and i've been trying to contact Optus for
> weeks. The time difference makes it tricky. And the "contact us"
> message application on their web site doesn't work.
>
> Can anyone give me an email address to contact Optus mobile billing?
> Or anything really - just so that i can get a message in through their
> apparently impenetrable "communications" system!

All I can offer is my condolences...

I finally left Optus for Telstra last year after a decade with them
because I just got so bloody sick of useless support monkeys, telephone
support hours that would make a two-bit Ma & Pa ISP embarrased and
unuseable online support.

Telstra is far from perfect in the support dept., but so far they're a
big step up from Optus.

PD

--
Paul Day
Web: http://www.enigma.id.au/

[Ext User(grumpy@mailinator.com)]

On 31 Jan 2007 04:01:16 -0800, "Will@xxxx.Swaggie.net" <will2478@gmail.com> wrote:

> Hi,
>
> I'm working in Afghanistan and i've been trying to contact Optus for
> weeks. The time difference makes it tricky. And the "contact us"
> message application on their web site doesn't work.
>
> I've called their customer service number three times in the past few
> days and each time i've had to wait 10 minutes or so before getting
> through to someone in India who tells me i've come through to the
> wrong department and they'll transfer me. Every time, the transfer has
> failed and i've been disconnected.
>
> It's not cheap calling Australia from Afghanistan and i'm starting to
> get a bit sick of this ridiculous game.
>
> For fuck's sake, i only want to pay them some money but i need to ask
> them how much! What else can i do if i can't email them and i can't
> phone them? Take a punt and transfer what i think they want - which is
> what i've done. But i'm running the risk of getting listed with a bad
> credit agency if i get it wrong.
>
> Can anyone give me an email address to contact Optus mobile billing?
> Or anything really - just so that i can get a message in through their
> apparently impenetrable "communications" system!

Pay online.

[Ext User(Paul Day)]

On Wed, 31 Jan 2007 20:20:12 GMT grumpy@mailinator.com may have written:
> Pay online.

He's querying the bill, as stated in the body of his post.

PD

--
Paul Day
Web: http://www.enigma.id.au/

[Ext User(Giles)]

> I'm working in Afghanistan and i've been trying to contact Optus for
> weeks. The time difference makes it tricky. And the "contact us"
> message application on their web site doesn't work.

Is this the one you've been trying?
https://www7.optus.com.au/Vign/ViewMgmt/display/0,2627,3_5434--View_432,00.html?popUp=MOB2&option=MobilePop-Up2

[Ext User(Giles)]

> I'm working in Afghanistan and i've been trying to contact Optus for
> weeks. The time difference makes it tricky. And the "contact us"
> message application on their web site doesn't work.

Is this the app you've been trying?
https://www7.optus.com.au/Vign/ViewMgmt/display/0,2627,3_5434--View_432,00.html?popUp=MOB2&option=MobilePop-Up2

[Ext User(Michael)]

you figured it out yet Mariusz






"Will@xxxx.Swaggie.net" <will2478@gmail.com> wrote in message
news:1170244876.815439.99300@j27g2000cwj.googlegro ups.com...
> Hi,
>
> I'm working in Afghanistan and i've been trying to contact Optus for
> weeks. The time difference makes it tricky. And the "contact us"
> message application on their web site doesn't work.
>
> I've called their customer service number three times in the past few
> days and each time i've had to wait 10 minutes or so before getting
> through to someone in India who tells me i've come through to the
> wrong department and they'll transfer me. Every time, the transfer has
> failed and i've been disconnected.
>
> It's not cheap calling Australia from Afghanistan and i'm starting to
> get a bit sick of this ridiculous game.
>
> For fuck's sake, i only want to pay them some money but i need to ask
> them how much! What else can i do if i can't email them and i can't
> phone them? Take a punt and transfer what i think they want - which is
> what i've done. But i'm running the risk of getting listed with a bad
> credit agency if i get it wrong.
>
> Can anyone give me an email address to contact Optus mobile billing?
> Or anything really - just so that i can get a message in through their
> apparently impenetrable "communications" system!
>
> Cheers
> Will
>

[Ext User(Josh B)]

On 31 Jan 2007 22:16:20 +0800, Paul Day (or one of their many
personalities) said......


> > I'm working in Afghanistan and i've been trying to contact Optus for
> > weeks. The time difference makes it tricky. And the "contact us"
> > message application on their web site doesn't work.
> >
> > Can anyone give me an email address to contact Optus mobile billing?
> > Or anything really - just so that i can get a message in through their
> > apparently impenetrable "communications" system!
>
> All I can offer is my condolences...
>
> I finally left Optus for Telstra last year after a decade with them
> because I just got so bloody sick of useless support monkeys, telephone
> support hours that would make a two-bit Ma & Pa ISP embarrased and
> unuseable online support.

I'm very close to dropping them after 10 years.

I forgot to pay $30, and they blocked me from making outgoing calls (but
not PRSMS mind you), ON SATURDAY MORNING.

I paid the bill that day and called them to say sorry and ask them to
reconnect my phone. But no one in the entire SingtelOptus organisation can
reconnect a phone from 7pm Friday until 9am Monday apparently. Hmmm...

[Ext User(Will@xxxx.Swaggie.net)]

On Feb 1, 3:28 am, "Giles" <call125...@gmail.com> wrote:
> > I'm working in Afghanistan and i've been trying to contact Optus for
> > weeks. The time difference makes it tricky. And the "contact us"
> > message application on their web site doesn't work.
>
> Is this the one you've been trying?https://www7.optus.com.au/Vign/ViewMgmt/display/0,2627,3_5434--View_4...

I'm not sure if it was that same URL, but the form looks like the one
I have tried several times - via a series of links from the Optus home
page. Clicking the "submit" button has always returned with some kind
of server error.

However, using the above URL, it finally worked. I can hardly believe
it!

Thanks
Will

[Ext User(Justin)]

"Josh B" <joshbDELETEME@ANDTHISBITozdebate.com> wrote in message
news:MPG.202c3706adeefb4c98a0a2@news.individual.ne t...

|
| I forgot to pay $30, and they blocked me from making outgoing calls (but
| not PRSMS mind you), ON SATURDAY MORNING.
|
| I paid the bill that day and called them to say sorry and ask them to
| reconnect my phone. But no one in the entire SingtelOptus organisation can
| reconnect a phone from 7pm Friday until 9am Monday apparently. Hmmm...


Same thing here, told it was a fully automated system, no can do till
Monday.

[Ext User(JP.)]

On Thu, 1 Feb 2007 20:43:39 +1100, "Justin" <.> wrote:

>Same thing here, told it was a fully automated system, no can do till
>Monday.

So the dick heads can block you on a Saturday, and not be able to
re-connect until Monday?

Sounds like the Indians are home for the weekend?

[Ext User(Josh B)]

On Thu, 1 Feb 2007 20:43:39 +1100, (or one of their many personalities)
said......


> | I forgot to pay $30, and they blocked me from making outgoing calls (but
> | not PRSMS mind you), ON SATURDAY MORNING.
> |
> | I paid the bill that day and called them to say sorry and ask them to
> | reconnect my phone. But no one in the entire SingtelOptus organisation can
> | reconnect a phone from 7pm Friday until 9am Monday apparently. Hmmm...
>
> Same thing here, told it was a fully automated system, no can do till
> Monday.

Shame it still didn't happen until I rang them about 11.30am Monday
though.

[Ext User(tim_welsh_eliot@gmail.com)]

Yes, Optus had my business for over 10 years, and have lost it. I'm
very wary of Telstra though. What other options are there? "3" is a
joke from what I've heard - 2 years from now when people get off
contract, they're going to be in big trouble... has anyone out there
got a good recommendation? (Don't bother replying Michael with your
Telstra crap...)

On Thu, 01 Feb 2007 03:49:32 GMT, "Michael" <bta2007@bigpond.net.au>
wrote:

>you figured it out yet Mariusz
>
>
>
>
>
>
>"Will@xxxx.Swaggie.net" <will2478@gmail.com> wrote in message
>news:1170244876.815439.99300@j27g2000cwj.googlegro ups.com...
>> Hi,
>>
>> I'm working in Afghanistan and i've been trying to contact Optus for
>> weeks. The time difference makes it tricky. And the "contact us"
>> message application on their web site doesn't work.
>>
>> I've called their customer service number three times in the past few
>> days and each time i've had to wait 10 minutes or so before getting
>> through to someone in India who tells me i've come through to the
>> wrong department and they'll transfer me. Every time, the transfer has
>> failed and i've been disconnected.
>>
>> It's not cheap calling Australia from Afghanistan and i'm starting to
>> get a bit sick of this ridiculous game.
>>
>> For fuck's sake, i only want to pay them some money but i need to ask
>> them how much! What else can i do if i can't email them and i can't
>> phone them? Take a punt and transfer what i think they want - which is
>> what i've done. But i'm running the risk of getting listed with a bad
>> credit agency if i get it wrong.
>>
>> Can anyone give me an email address to contact Optus mobile billing?
>> Or anything really - just so that i can get a message in through their
>> apparently impenetrable "communications" system!
>>
>> Cheers
>> Will
>>
>

[Ext User(Emjaye)]

Will@xxxx.Swaggie.net said....

> For fuck's sake, i only want to pay them some money but i need to ask
> them how much! What else can i do if i can't email them and i can't
> phone them? Take a punt and transfer what i think they want - which is
> what i've done. But i'm running the risk of getting listed with a bad
> credit agency if i get it wrong.

Don't trust the fuckers. They made our lives a misery for a few years
with a fucked billing error that they couldn't be bothered correcting.
It came to a head when the missus applied for a Visa card only to get
knocked back, because these twats had her reported to the credit thingo.
It took intervention from the TIO to sort it out.

I wouldn't piss on Optus if it was on fire.

> Can anyone give me an email address to contact Optus mobile billing?
> Or anything really - just so that i can get a message in through their
> apparently impenetrable "communications" system!

Good luck with this. We were dealing with Australian call centre types
and still couldn't get it sorted out.

Anyway, doesn't Optus offer an online bill paying or account access
service?

[Ext User(Michael)]

"Paul Day" <pauls@enigma.id.au> wrote in message
news:1170283187.979842@colossus.enigma.id.au...
> On Wed, 31 Jan 2007 20:20:12 GMT grumpy@mailinator.com may have written:
>> Pay online.
>
> He's querying the bill, as stated in the body of his post.

No he isnt, he's forgotten how much to pay.

Just estimate, pay that amount, then call Optus to confirm
>
> PD
>
> --
> Paul Day
> Web: http://www.enigma.id.au/

[Ext User(Michael)]

"Josh B" <joshbDELETEME@ANDTHISBITozdebate.com> wrote in message
news:MPG.202c3706adeefb4c98a0a2@news.individual.ne t...
> On 31 Jan 2007 22:16:20 +0800, Paul Day (or one of their many
> personalities) said......
>
>
>> > I'm working in Afghanistan and i've been trying to contact Optus for
>> > weeks. The time difference makes it tricky. And the "contact us"
>> > message application on their web site doesn't work.
>> >
>> > Can anyone give me an email address to contact Optus mobile billing?
>> > Or anything really - just so that i can get a message in through their
>> > apparently impenetrable "communications" system!
>>
>> All I can offer is my condolences...
>>
>> I finally left Optus for Telstra last year after a decade with them
>> because I just got so bloody sick of useless support monkeys, telephone
>> support hours that would make a two-bit Ma & Pa ISP embarrased and
>> unuseable online support.
>
> I'm very close to dropping them after 10 years.
>
> I forgot to pay $30, and they blocked me from making outgoing calls (but
> not PRSMS mind you), ON SATURDAY MORNING.
>
> I paid the bill that day and called them to say sorry and ask them to
> reconnect my phone. But no one in the entire SingtelOptus organisation can
> reconnect a phone from 7pm Friday until 9am Monday apparently. Hmmm...

Fair enough. Next time pay your bill on time and in full

[Ext User(Michael)]

<tim_welsh_eliot@gmail.com> wrote in message
news:pa17s2hrg259a1teemkndvfqg7eeoluqsl@4ax.com...
> Yes, Optus had my business for over 10 years, and have lost it. I'm
> very wary of Telstra though. What other options are there? "3" is a
> joke from what I've heard - 2 years from now when people get off
> contract, they're going to be in big trouble... has anyone out there
> got a good recommendation? (Don't bother replying Michael with your
> Telstra crap...)

So, you dont like Optus, Telstra, 3.

That makes you some kind of dickhead

>
> On Thu, 01 Feb 2007 03:49:32 GMT, "Michael" <bta2007@bigpond.net.au>
> wrote:
>
>>you figured it out yet Mariusz
>>
>>
>>
>>
>>
>>
>>"Will@xxxx.Swaggie.net" <will2478@gmail.com> wrote in message
>>news:1170244876.815439.99300@j27g2000cwj.googlegro ups.com...
>>> Hi,
>>>
>>> I'm working in Afghanistan and i've been trying to contact Optus for
>>> weeks. The time difference makes it tricky. And the "contact us"
>>> message application on their web site doesn't work.
>>>
>>> I've called their customer service number three times in the past few
>>> days and each time i've had to wait 10 minutes or so before getting
>>> through to someone in India who tells me i've come through to the
>>> wrong department and they'll transfer me. Every time, the transfer has
>>> failed and i've been disconnected.
>>>
>>> It's not cheap calling Australia from Afghanistan and i'm starting to
>>> get a bit sick of this ridiculous game.
>>>
>>> For fuck's sake, i only want to pay them some money but i need to ask
>>> them how much! What else can i do if i can't email them and i can't
>>> phone them? Take a punt and transfer what i think they want - which is
>>> what i've done. But i'm running the risk of getting listed with a bad
>>> credit agency if i get it wrong.
>>>
>>> Can anyone give me an email address to contact Optus mobile billing?
>>> Or anything really - just so that i can get a message in through their
>>> apparently impenetrable "communications" system!
>>>
>>> Cheers
>>> Will
>>>
>>
>

[Ext User(Two Bob)]

> got a good recommendation? (Don't bother replying Michael with your
> Telstra crap...)

That the bait.

[Ext User(tim_welsh_eliot@gmail.com)]

Don't take advice from "some kind of dickhead"...

On Sat, 03 Feb 2007 08:16:31 GMT, "Michael" <michael@yahoo.com> wrote:

>
><tim_welsh_eliot@gmail.com> wrote in message
>news:pa17s2hrg259a1teemkndvfqg7eeoluqsl@4ax.com...
>> Yes, Optus had my business for over 10 years, and have lost it. I'm
>> very wary of Telstra though. What other options are there? "3" is a
>> joke from what I've heard - 2 years from now when people get off
>> contract, they're going to be in big trouble... has anyone out there
>> got a good recommendation? (Don't bother replying Michael with your
>> Telstra crap...)
>
>So, you dont like Optus, Telstra, 3.
>
>That makes you some kind of dickhead
>
>>
>> On Thu, 01 Feb 2007 03:49:32 GMT, "Michael" <bta2007@bigpond.net.au>
>> wrote:
>>
>>>you figured it out yet Mariusz
>>>
>>>
>>>
>>>
>>>
>>>
>>>"Will@xxxx.Swaggie.net" <will2478@gmail.com> wrote in message
>>>news:1170244876.815439.99300@j27g2000cwj.googlegro ups.com...
>>>> Hi,
>>>>
>>>> I'm working in Afghanistan and i've been trying to contact Optus for
>>>> weeks. The time difference makes it tricky. And the "contact us"
>>>> message application on their web site doesn't work.
>>>>
>>>> I've called their customer service number three times in the past few
>>>> days and each time i've had to wait 10 minutes or so before getting
>>>> through to someone in India who tells me i've come through to the
>>>> wrong department and they'll transfer me. Every time, the transfer has
>>>> failed and i've been disconnected.
>>>>
>>>> It's not cheap calling Australia from Afghanistan and i'm starting to
>>>> get a bit sick of this ridiculous game.
>>>>
>>>> For fuck's sake, i only want to pay them some money but i need to ask
>>>> them how much! What else can i do if i can't email them and i can't
>>>> phone them? Take a punt and transfer what i think they want - which is
>>>> what i've done. But i'm running the risk of getting listed with a bad
>>>> credit agency if i get it wrong.
>>>>
>>>> Can anyone give me an email address to contact Optus mobile billing?
>>>> Or anything really - just so that i can get a message in through their
>>>> apparently impenetrable "communications" system!
>>>>
>>>> Cheers
>>>> Will
>>>>
>>>
>>
>

[Ext User(Will@xxxx.Swaggie.net)]

On Feb 1, 1:25 pm, "W...@xxxx.Swaggie.net" <will2...@gmail.com> wrote:

> However, using the above URL, it finally worked. I can hardly believe
> it!

Well, it looks like i was right not to believe it. The web message
thing seemed to work ok - but there's been no response at all. And
it's been well over a week. So i don't know if the message worked and
they're just too slack to reply, or if it only looked like it worked,
but didn't.

Either way, i'm still in the same situation. It just seems to be
completely impossible to get in contact with these idiots!

Can anyone give me a phone number of one of the management monkeys or
something - someone a little higher up the tree than the poor buggers
in the Indian call centre? This is ridiculous.

Will