Telstra OneNumber going... going..

[Ext User(Michael J)]

"thegoons" <thegoons@bigpond.com> wrote in message
news:45ebecfa$0$16288$88260bb3@free.teranews.com.. .
>
> "Michael" <michael@yahoo.com> wrote in message
> news:wDwGh.6962$8U4.4790@news-server.bigpond.net.au...
>>
>> "thegoons" <thegoons@bigpond.com> wrote in message
>> news:45ea0d2c$0$16269$88260bb3@free.teranews.com.. .
>>>
>>> "Michael" <michael@yahoo.com> wrote in message
>>> news:xSnGh.6631$8U4.413@news-server.bigpond.net.au...
>>>>> I know that there are people who would use it if they could. Many
>>>>> people still don't know that the service was ever available.
>>>>> Obviously if you stop selling any service, you'll reach a point where
>>>>> noone uses it, regardless of how good, bad or indifferent the product
>>>>> is.
>>>>
>>>> They stopped selling it years ago, because no one wanted it then.
>>>>
>>>> Now they are finally canning it. Good on em
>>>>
>>> Hope the ACCC cans Telstra too for forcing the subscribers to reprint
>>> stationery, sign-writing etc
>>
>> YOU HAVE OVER A YEAR TO GET YOUR SHIT INTO GEAR
>
> So what? It will still cost businesses either now or in 12 months to make
> the change. Telstra should at least provide free redirections to one
> nominated number for at least another year or so after that. Try
> putting-off paying a Telstra bill for 12 months and see how they like it.
> Take you to

No, as a customer, go fuck yourself. Your service is unviable.

Print new business cards today and build a bridge

[Ext User(Two Bob)]

> No, as a customer, go fuck yourself. Your service is unviable.
>
> Print new business cards today and build a bridge

You are obviously someones employee who doesnt have to directly carry the
debt caused by changes made by another company that doesnt care.

[Ext User(Michael J)]

"Two Bob" <dept9@iprimus.com.au> wrote in message
news:45fcce92$1_1@news.iprimus.com.au...
>
>> No, as a customer, go fuck yourself. Your service is unviable.
>>
>> Print new business cards today and build a bridge
>
> You are obviously someones employee who doesnt have to directly carry the
> debt caused by changes made by another company that doesnt care.

And I can guarantee you if I owned a company I wouldnt be continuing
unviable products and services just because MY customer wanted.

buggy whips, anyone?
>
>
>

[Ext User(Kwyjibo)]

"Michael J" <michael@yahoo.com> wrote in message
news:Y90Lh.12507$8U4.6206@news-server.bigpond.net.au...
>
> "Kwyjibo" <kwyjibo@removeozdebate.com> wrote in message
> news:45eabc30$0$31078$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
>>
>> "Michael" <michael@yahoo.com> wrote in message
>> news:8TnGh.6633$8U4.5919@news-server.bigpond.net.au...
>>>
>>> "Kwyjibo" <kwyjibo@removeozdebate.com> wrote in message
>>> news:45e959d5$0$31075$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
>>>>
>>>> "Graeme Willox" <graemewillox@aapt.net.au> wrote in message
>>>> news:esakhv$se9$1@news-02.connect.com.au...
>>>>
>>>>> I know that there are people who would use it if they could. Many
>>>>> people still don't know that the service was ever available.
>>>>> Obviously if you stop selling any service, you'll reach a point where
>>>>> noone uses it, regardless of how good, bad or indifferent the product
>>>>> is.
>>>>
>>>> They fucked it at the outset by utilising the 0500 prefix. It was too
>>>> close
>>>
>>> Thats what the ACA allocated them. Not Telstra's issue
>>>
>>
>> Bullshit. Telstra had a large number of other prefixes avalailable at the
>> time. FFS - They even moved PSTN subs off of 0392 prefixes to free it up
>> for
>
> They moved NO ONE off 0392. You cant "move someone" off a prefix once they
> are on it

My mistake. It wasn't 0392. It was 032 (prior to the austel numbering plan)
And they most definitely DID move people off of that prefix.

--
Kwyj.

[Ext User(Two Bob)]

>>> No, as a customer, go fuck yourself. Your service is unviable.
>>>
>>> Print new business cards today and build a bridge
>>
>> You are obviously someones employee who doesnt have to directly carry the
>> debt caused by changes made by another company that doesnt care.
>
> And I can guarantee you if I owned a company I wouldnt be continuing
> unviable products and services just because MY customer wanted.

With that attitude, your customers will be your ex customers which will
result in you being an ex business owner.

How much do you think it would cost them to continue this service? I bet
very little. The hardware is in place, the software is in place, what
expense is there? Just a couple of their bots to make sure it keeps flowing
smoothly. Unviable my arse, more like they couldnt care.

[Ext User(Simon Templar)]

On Mon, 19 Mar 2007 22:30:07 +1100, "Two Bob" <dept9@iprimus.com.au>
wrote:

>How much do you think it would cost them to continue this service? I bet
>very little. The hardware is in place, the software is in place, what
>expense is there? Just a couple of their bots to make sure it keeps flowing
>smoothly. Unviable my arse, more like they couldnt care.

I reckon it is more a case of 'shit this product doesn't make much
money so let's dump it and force the customers to spend more money!


--
The views I present are that of my own and NOT of any organisation I
may belong to.

73 de Simon, VK3XEM.
<http://web.acma.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452>

[Ext User(Michael J)]

"Kwyjibo" <kwyjibo@removeozdebate.com> wrote in message
news:45fe608e$0$17579$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
>
> "Michael J" <michael@yahoo.com> wrote in message
> news:Y90Lh.12507$8U4.6206@news-server.bigpond.net.au...
>>
>> "Kwyjibo" <kwyjibo@removeozdebate.com> wrote in message
>> news:45eabc30$0$31078$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
>>>
>>> "Michael" <michael@yahoo.com> wrote in message
>>> news:8TnGh.6633$8U4.5919@news-server.bigpond.net.au...
>>>>
>>>> "Kwyjibo" <kwyjibo@removeozdebate.com> wrote in message
>>>> news:45e959d5$0$31075$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
>>>>>
>>>>> "Graeme Willox" <graemewillox@aapt.net.au> wrote in message
>>>>> news:esakhv$se9$1@news-02.connect.com.au...
>>>>>
>>>>>> I know that there are people who would use it if they could. Many
>>>>>> people still don't know that the service was ever available.
>>>>>> Obviously if you stop selling any service, you'll reach a point where
>>>>>> noone uses it, regardless of how good, bad or indifferent the product
>>>>>> is.
>>>>>
>>>>> They fucked it at the outset by utilising the 0500 prefix. It was too
>>>>> close
>>>>
>>>> Thats what the ACA allocated them. Not Telstra's issue
>>>>
>>>
>>> Bullshit. Telstra had a large number of other prefixes avalailable at
>>> the time. FFS - They even moved PSTN subs off of 0392 prefixes to free
>>> it up for
>>
>> They moved NO ONE off 0392. You cant "move someone" off a prefix once
>> they are on it
>
> My mistake. It wasn't 0392. It was 032 (prior to the austel numbering
> plan)
> And they most definitely DID move people off of that prefix.

How is that possible?
Moving individual companies from those numbers to new numbers on the same
exchange? Then reallocating the old?

[Ext User(Michael J)]

"Two Bob" <dept9@iprimus.com.au> wrote in message
news:45fe74e0_1@news.iprimus.com.au...
>>>> No, as a customer, go fuck yourself. Your service is unviable.
>>>>
>>>> Print new business cards today and build a bridge
>>>
>>> You are obviously someones employee who doesnt have to directly carry
>>> the debt caused by changes made by another company that doesnt care.
>>
>> And I can guarantee you if I owned a company I wouldnt be continuing
>> unviable products and services just because MY customer wanted.
>
> With that attitude, your customers will be your ex customers which will
> result in you being an ex business owner.
>
> How much do you think it would cost them to continue this service? I bet
> very little. The hardware is in place, the software is in place, what

The hardware is old and decrepit. The software is old and decrepit.
Both require maintenance

> expense is there? Just a couple of their bots to make sure it keeps
> flowing smoothly. Unviable my arse, more like they couldnt care.

Doesnt generate enough revenue. Get rid of it

[Ext User(Michael J)]

"Simon Templar" <usenet@vk3xem.net> wrote in message
news:8s6tv2hb7jkkjehv08sfdftqgms3usncch@4ax.com...
> On Mon, 19 Mar 2007 22:30:07 +1100, "Two Bob" <dept9@iprimus.com.au>
> wrote:
>
>>How much do you think it would cost them to continue this service? I bet
>>very little. The hardware is in place, the software is in place, what
>>expense is there? Just a couple of their bots to make sure it keeps
>>flowing
>>smoothly. Unviable my arse, more like they couldnt care.
>
> I reckon it is more a case of 'shit this product doesn't make much
> money so let's dump it and force the customers to spend more money!

You dont have to spend any more money than you do now, in fact, you can
spend less

[Ext User(Two Bob)]

>>How much do you think it would cost them to continue this service? I bet
>>very little. The hardware is in place, the software is in place, what
>>expense is there? Just a couple of their bots to make sure it keeps
>>flowing
>>smoothly. Unviable my arse, more like they couldnt care.
>
> I reckon it is more a case of 'shit this product doesn't make much
> money so let's dump it and force the customers to spend more money!

I think you've got it in one! Telstra stopped careing about their customers
a long time ago.

[Ext User(Peter Dingleberry)]

"Michael J" <michael@yahoo.com> wrote in message
news:lDNLh.13753$8U4.1155@news-server.bigpond.net.au...
>
> "Kwyjibo" <kwyjibo@removeozdebate.com> wrote in message
> news:45fe608e$0$17579$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
>>
>> "Michael J" <michael@yahoo.com> wrote in message
>> news:Y90Lh.12507$8U4.6206@news-server.bigpond.net.au...
>>>
>>> "Kwyjibo" <kwyjibo@removeozdebate.com> wrote in message
>>> news:45eabc30$0$31078$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
>>>>
>>>> "Michael" <michael@yahoo.com> wrote in message
>>>> news:8TnGh.6633$8U4.5919@news-server.bigpond.net.au...
>>>>>
>>>>> "Kwyjibo" <kwyjibo@removeozdebate.com> wrote in message
>>>>> news:45e959d5$0$31075$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
>>>>>>
>>>>>> "Graeme Willox" <graemewillox@aapt.net.au> wrote in message
>>>>>> news:esakhv$se9$1@news-02.connect.com.au...
>>>>>>
>>>>>>> I know that there are people who would use it if they could. Many
>>>>>>> people still don't know that the service was ever available.
>>>>>>> Obviously if you stop selling any service, you'll reach a point
>>>>>>> where noone uses it, regardless of how good, bad or indifferent the
>>>>>>> product is.
>>>>>>
>>>>>> They fucked it at the outset by utilising the 0500 prefix. It was too
>>>>>> close
>>>>>
>>>>> Thats what the ACA allocated them. Not Telstra's issue
>>>>>
>>>>
>>>> Bullshit. Telstra had a large number of other prefixes avalailable at
>>>> the time. FFS - They even moved PSTN subs off of 0392 prefixes to free
>>>> it up for
>>>
>>> They moved NO ONE off 0392. You cant "move someone" off a prefix once
>>> they are on it
>>
>> My mistake. It wasn't 0392. It was 032 (prior to the austel numbering
>> plan)
>> And they most definitely DID move people off of that prefix.
>
> How is that possible?
> Moving individual companies from those numbers to new numbers on the same
> exchange? Then reallocating the old?

No.
What Kwyj is referring to is bulk cutovers of entire number ranges, one or
more exchanges at a time.
It's a long time ago (and prior to Austel - ACA - ACMA involvement in the
process), but I do remember for example that numbers starting with 2 were
translated to numbers starting with 8 or 5. Similarly, bayside numbers
starting with 9 were tsanslated to numbers starting with 5 (in that case,
mostly 6 digit numbers had a 5 added in front of them.) The result was that
the number range starting with 9 was freed for special things like radio
phone, and the entire 2xxxxxx number range became available for purposes
such as ISDN.

[Ext User(Simon Templar)]

On Tue, 20 Mar 2007 09:17:06 GMT, "Michael J" <michael@yahoo.com>
wrote:

>You dont have to spend any more money than you do now, in fact, you can
>spend less

CRAP, how can a business spend less when they can't dynamically route
the one number to different phones at different times?

They have to DIVERT and that costs $$$.


--
The views I present are that of my own and NOT of any organisation I
may belong to.

73 de Simon, VK3XEM.
<http://web.acma.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452>

[Ext User(Michael J)]

"Simon Templar" <usenet@vk3xem.net> wrote in message
news:gasvv2ljif1im1253fq8637nbn3neefma6@4ax.com...
> On Tue, 20 Mar 2007 09:17:06 GMT, "Michael J" <michael@yahoo.com>
> wrote:
>
>>You dont have to spend any more money than you do now, in fact, you can
>>spend less
>
> CRAP, how can a business spend less when they can't dynamically route
> the one number to different phones at different times?

Currently you pay $x for TON and your call is directed to your mobile or
landline or whatever.

After the change, you pay $x, and customers STILL have the ability to call
you on whatever number they want.

With mobiles anyway, people SMS and callers call them back directly on the
mobile. Thats one reason why TON was so useless

> They have to DIVERT and that costs $$$.

No one is forcing you to divert. And the volume of diverted calls could cost
less than $x a month anyway

[solmanic]

Hello all - I am new to this forum but have been an 0500 customer since its inception.

I have a few general questions for those in the know and some observations regarding the cancellation of the 0500 service...

1. Does anybody have any idea how many actual users there are of this service (someone earlier posted 30,000). If Telstra takes into account the fact that ALL users of the 0500 service have been required to maintain at least one Telstra landline, and my case I have opted to keep my entire phone service and mobiles with them, what if ALL 0500 customers abandoned Telstra completely??? Without the 0500 service I have no reason to stay with them at all. If 30,000 customers are paying $29 per month for a landline rental plus $5 for their 0500 number the annual revenue is over $12M. If those customers have more services with Telstra then lost revenue could exceed $50M!!! Maybe THAT is a number worth their consideration.

2. Is there anything in our telecommunications legislation regarding provision of service which might require Telstra to continue the service or offer a real alternative?

3. When the Onenumber service was launched it was marketed as Onenumber for life. Does this also require Telstra to offer some way of transitioning the 0500 phone numbers to a new system?

4. We have built our entire business model around the 0500 system - mobile offices and staff with an easy, user friendly way for clients to contact us anywhere. Not to mention the fact that we use a relatively small amount of stationery and that which we have already printed with our 0500 numbers will last us a couple of years at least. There are often stories of businesses seeking compensation from Telstra for stuff-ups with 1300 numbers (usually clumsy allocation of numbers resulting in hundreds of unwanted calls). Surely there is a good argument for substantial compensation to be awarded to businesses which will be severely affected by the cancellation of the 0500 service (regardless of the 12 month advance warning). Again, 30,000 people are hard to ignore.

I am keen to hear others' views on these topics and whether there is any likeliness of an action group forming to petition Telstra to come up with an real alternative or continue the system.

[solmanic]

After querying Telstra directly they claim that there are only about 500 active 0500 services. They seemed a bit vague so I would still be interested if anybody has more detailed knowledge.

[solmanic]

I have now spoken with another person in Telstra who says there are 2700 numbers still allocated (but not all those are being actively used). I have also been informed that it has not been a requirement to maintain ANY other Telstra services to keep your 0500 number for "some time" so there are many people who are just renting the numbers alone.

Consequently I have lodged a formal complaint on the following grounds and I would urge all concerned to do the same:

1. There is no alternative service currently on offer that is an adequate substitute for the 0500 service.

2. 0500 numbers were marketed as "one number for life" and despite legislation which enables Telstra to discontinue a service with 14 months advance notice, this is contrary to the original offer made by Telstra.

3. People keep business cards and stationery from professionals for an indefinite period so no transition period is long enough to ensure that my business does not lose revenue as a result of losing our 0500 numbers.

Whilst it has been explained to me that there are "technical reasons" why the 0500 service is doomed and I don't expect anything can be done about it, I do hope Telstra fully recognises the disadvantage we are at and offers suitable conpensation. Item 2 alone is grounds for legal action.

[Ext User(Nole Boaday)]

solmanic wrote:
> I have now spoken with another person in Telstra who says there are 2700
> numbers still allocated (but not all those are being actively used). I
> have also been informed that it has not been a requirement to maintain
> ANY other Telstra services to keep your 0500 number for "some time" so
> there are many people who are just renting the numbers alone.
>
> Consequently I have lodged a formal complaint on the following grounds
> and I would urge all concerned to do the same:
>
> 1. There is no alternative service currently on offer that is an
> adequate substitute for the 0500 service.
>
> 2. 0500 numbers were marketed as "one number for life" and despite
> legislation which enables Telstra to discontinue a service with 14
> months advance notice, this is contrary to the original offer made by
> Telstra.
>
> 3. People keep business cards and stationery from professionals for an
> indefinite period so no transition period is long enough to ensure that
> my business does not lose revenue as a result of losing our 0500
> numbers.
>
> Whilst it has been explained to me that there are "technical reasons"
> why the 0500 service is doomed and I don't expect anything can be done
> about it, I do hope Telstra fully recognises the disadvantage we are at
> and offers suitable conpensation. Item 2 alone is grounds for legal
> action.

Sol and his mates think they are above the law. Good luck.

[Ext User(Paul Day)]

On Tue, 3 Apr 2007 13:38:48 +1000 solmanic may have written:
> 3. People keep business cards and stationery from professionals for an
> indefinite period so no transition period is long enough to ensure that
> my business does not lose revenue as a result of losing our 0500
> numbers.

Plenty more than just business cards.

One example: I see quite a few "injured wildlife" road signs with a
volunteer's 0500 number on it in rural areas. Who's going to pay for all
those road signs to be replaced? I assume 0500 numbers were chosen for
the reason that they were advertised as "one number for life". Your
average council/shire isn't going to make a habit of swapping out
road-signs as a community service for some furry animals. That leaves it
to some volunteer group begging around for money to pay for it...

PD

--
Paul Day
Web: http://www.enigma.id.au/

[solmanic]

Speaking with the guy in Telstra I raised the "one number for life" marketing issue and was told that it meant "for the life of the 0500 service". He also tried to tell me that the 0500 service was only ever offered as a trial. It amazes me that they can even try these BS lines on!

[Ext User(Rod Speed)]

solmanic <solmanic.2oe6eh@no-mx.phorums.com.au> wrote

> Hello all - I am new to this forum

It isnt a forum, its a newsgroup.

> but have been an 0500 customer since its inception.

> I have a few general questions for those in the know and some
> observations regarding the cancellation of the 0500 service...

> 1. Does anybody have any idea how many actual users
> there are of this service (someone earlier posted 30,000).

Just a number plucked out of his arse.

> If Telstra takes into account the fact that ALL users of the 0500 service
> have been required to maintain at least one Telstra landline, and my case
> I have opted to keep my entire phone service and mobiles with them,
> what if ALL 0500 customers abandoned Telstra completely???

Taint gunna happen.

> Without the 0500 service I have no reason to stay with them at all.

They still get the wholesale charge which isnt that
much different even if you go to some other reseller.

> If 30,000 customers are paying $29 per month for a landline rental
> plus $5 for their 0500 number the annual revenue is over $12M.

Thats a stupid number plucked out of your arse.

> If those customers have more services with
> Telstra then lost revenue could exceed $50M!!!

Another stupid number plucked out of your arse.

> Maybe THAT is a number worth their consideration.

It obviously isnt or they wouldnt be pulling the plug on those numbers.

> 2. Is there anything in our telecommunications legislation
> regarding provision of service which might require Telstra
> to continue the service or offer a real alternative?

Nope.

> 3. When the Onenumber service was launched
> it was marketed as Onenumber for life.

No it wasnt in that sense.

> Does this also require Telstra to offer some way of
> transitioning the 0500 phone numbers to a new system?

Nope.

> 4. We have built our entire business model around the 0500 system -
> mobile offices and staff with an easy, user friendly way for clients
> to contact us anywhere. Not to mention the fact that we use a
> relatively small amount of stationery and that which we have already
> printed with our 0500 numbers will last us a couple of years at least.

More fool you.

> There are often stories of businesses seeking compensation
> from Telstra for stuff-ups with 1300 numbers (usually clumsy
> allocation of numbers resulting in hundreds of unwanted calls).

This isnt a stuffup, its a deliberate policy choice.

> Surely there is a good argument for substantial compensation
> to be awarded to businesses which will be severely affected
> by the cancellation of the 0500 service

You clearly dont qualify, its just a trivial amount of stationary invovled.

> (regardless of the 12 month advance warning).

Plenty of time for even you to get your act into gear on the stationary.

> Again, 30,000 people are hard to ignore.

Thats a stupid number plucked out of your arse.

> I am keen to hear others' views on these topics

That you get to like it or lump it.

> and whether there is any likeliness of an action group forming to petition
> Telstra to come up with an real alternative or continue the system.

Taint gunna happen and telstra will ignore it even if it does.