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Ext User(Vault13_Tech)
03-06-2007, 11:53 AM
I just loaded XP Home Edition on a older Pentium 4 PC, office 3003, and
Symantec Corporate Edition A/V on the PC. After performing the automatic
updates (79 of them) and restarting the PC, I get a "Scan out of the range"
error and it won't do anything else. I have not seen or dealt with this
fault before. Any ideas? I roll back to the last known recovery point
before the updates and get the same error as before.

Ext User(Shenan Stanley)
03-06-2007, 12:03 PM
Vault13_Tech wrote:
> I just loaded XP Home Edition on a older Pentium 4 PC, office 3003,
> and Symantec Corporate Edition A/V on the PC. After performing the
> automatic updates (79 of them) and restarting the PC, I get a "Scan
> out of the range" error and it won't do anything else. I have not
> seen or dealt with this fault before. Any ideas? I roll back to
> the last known recovery point before the updates and get the same
> error as before.

That means your MONITOR cannot handle whatever your PC is pushing out.

Boot into SAFE mode....

Also - you could hook it to a different monitor.

Also - do not ever get the hardware drivers from Windows Update
(Microsoft..) - get them from the manufacturer of the device (video in this
case.)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Ext User(Patrick Keenan)
03-06-2007, 01:03 PM
"Vault13_Tech" <Vault13_Tech@discussions.microsoft.com> wrote in message
news:A159ADFE-B137-425E-B208-0686A6286892@microsoft.com...
>I just loaded XP Home Edition on a older Pentium 4 PC, office 3003, and
> Symantec Corporate Edition A/V on the PC. After performing the automatic
> updates (79 of them) and restarting the PC, I get a "Scan out of the
> range"
> error and it won't do anything else. I have not seen or dealt with this
> fault before. Any ideas? I roll back to the last known recovery point
> before the updates and get the same error as before.

The scan rate is a function of the monitor, so you have your video driver
set beyond the capabilities of the monitor, probably a resolution or refresh
rate that is too high. Booting to VGA mode will allow you in in regular
(i.e., not safe) mode, without sending your monitor signals it can't handle.

From there, go into the Display applet in Control Panel and change the
settings to match the monitor.

HTH
-pk

Ext User(Bruce Chambers)
04-06-2007, 01:58 AM
Vault13_Tech wrote:
> I just loaded XP Home Edition on a older Pentium 4 PC, office 3003, and
> Symantec Corporate Edition A/V on the PC. After performing the automatic
> updates (79 of them) .....


Allowing so many updates to install automatically is basically asking
for trouble; a lot can go wrong with that many changes to systems files.
I've always found it best to install no more than 8 to 10 updates at a
time, rebooting between each batch. Sure, it takes longer, but there
are less likely to be problems, and you're more likely to know which
update did cause a problem, should one occur.


> .....and restarting the PC, I get a "Scan out of the range"
> error and it won't do anything else. I have not seen or dealt with this
> fault before. Any ideas? I roll back to the last known recovery point
> before the updates and get the same error as before.


That's your monitor telling you that it's not receiving a usable
signal from the computer. One of those updates must have replaced the
installed video drivers with a generic version that had default settings
incompatible with your monitor.

Boot into VGA Mode or Safe Mode and then set the display
(resolution, refresh rate, and/or number of colors) to something that
your monitor can handle. Consult its manual to determine acceptable
settings. Reboot one more time, into normal mode.

Once recovered, download and install the latest WinXP-specific video
drivers from your video adapter's manufacturer's web site.


--

Bruce Chambers

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