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Ext User(turtlelady)
05-06-2007, 03:52 AM
My CD is missing. I am not a techie but have been trying to solve problem by
reading the help articles as well as other computer users' questions with
this problem. However, I need to ask for help. I am using a Dell Inspiron
6000, Windows IE7, XP SP2. I can play a DVD but cannot add a program or play
a CD. I noticed the problem when I lost my printer and needed to reinstall.
I read through MS article 314096, How to troubleshoot CD and found that the
Event Log indicates a error in my CD Rom. I clicked on properties and the
message reads: The device,\CDRom0, has a bad block. What can I do to fix
this?

Claudia

Ext User(Jim)
05-06-2007, 03:52 AM
"turtlelady" <turtlelady@discussions.microsoft.com> wrote in message
news:0D07D1EF-D6F9-421B-A039-613D0C0BDA1B@microsoft.com...
> My CD is missing. I am not a techie but have been trying to solve problem
> by
> reading the help articles as well as other computer users' questions with
> this problem. However, I need to ask for help. I am using a Dell
> Inspiron
> 6000, Windows IE7, XP SP2. I can play a DVD but cannot add a program or
> play
> a CD. I noticed the problem when I lost my printer and needed to
> reinstall.
> I read through MS article 314096, How to troubleshoot CD and found that
> the
> Event Log indicates a error in my CD Rom. I clicked on properties and the
> message reads: The device,\CDRom0, has a bad block. What can I do to fix
> this?
>
> Claudia

This is a hardware problem, and as far as I know the only fix is a new
drive. However, I advise you to take the computer to a repair facility
(other than Best Buy and their kin) for help.

A new drive from Dell costs $115, and it is user installable.

Jim

Ext User(turtlelady)
05-06-2007, 04:22 AM
Oh, I was afraid of that. Thank you for your help!
Claudia

"Jim" wrote:

>
> "turtlelady" <turtlelady@discussions.microsoft.com> wrote in message
> news:0D07D1EF-D6F9-421B-A039-613D0C0BDA1B@microsoft.com...
> > My CD is missing. I am not a techie but have been trying to solve problem
> > by
> > reading the help articles as well as other computer users' questions with
> > this problem. However, I need to ask for help. I am using a Dell
> > Inspiron
> > 6000, Windows IE7, XP SP2. I can play a DVD but cannot add a program or
> > play
> > a CD. I noticed the problem when I lost my printer and needed to
> > reinstall.
> > I read through MS article 314096, How to troubleshoot CD and found that
> > the
> > Event Log indicates a error in my CD Rom. I clicked on properties and the
> > message reads: The device,\CDRom0, has a bad block. What can I do to fix
> > this?
> >
> > Claudia
>
> This is a hardware problem, and as far as I know the only fix is a new
> drive. However, I advise you to take the computer to a repair facility
> (other than Best Buy and their kin) for help.
>
> A new drive from Dell costs $115, and it is user installable.
>
> Jim
>
>
>

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