I have a GK1020 and am very happy with the performance / price ratio ie. its
really VERY good for the price, less than $100 if you can get one stock
seems patchy
Warranty is 12 months. I am not sure about other models but the 1020 is
replacement.
Check out there service page http://digitrex.relate.com.au/Service.asp there
main service agent is
Telefix (www.telefixsales.com.au). Service and support through Telefix is
very good in my experience. Digitrex customer support were also helpful.
Short Story :
My unit failed about 8 months into the warranty period - green lines all
over the picture.
I contacted their helpline ( numbers on the web page ) and their consultant
gave me some repair agents in my area ( southern Melbourne outer metro ). I
called them up and they were very vague about the warranty replacement, they
just wanted me to bring the unit in and they would have a look. Actually I
suspect they had no idea what the process was.
Unhappy with this I called Hills TeleFix who are also a service agent and
have several service centres in Vic and I think NSW ( check there site ),
they were GREAT. As soon as I said digitrex the girl asked which model I had
and straight away told me it would be a replacement, it would take a week as
the units came form Sydney and I could drop of the unit any time.
I dropped in the unit as I was going pass on other business, less than a
week later they phoned to say I could pickup the replacement. Unfortunately
I had the flu at the time and was delayed in getting in to pick, they sent a
reminder in the snail mail that I hadn't been in to pickup the unit.
I picked up the unit it was new in retail packaging I have had no further
problems. Telly fix were great.
If you take a unit in for repair DON'T FORGET the REMOTE they cannot give
you the new one with out the old one. It also helps to type up a description
of the fault you name, address and 2 contact phone numbers, the guy creating
the fault docked will thank you, the process is almost painless and you get
in and out quicker.
Greg
"power" <power@nowhere.com.au> wrote in message
news:6afdsvcjj172pclp25imhq5gideo5265sj@4ax.com...
>
> Wanting to buy one for the kids room.
> can it play all types of dvd media without freezing or skipping.
> I'd get another viewmaster if I could find anyone selling them.
>
> Where is the warranty on digitrex in Australia ?
>
>
>
