NewsMan
20-03-2004, 09:57 PM
Foxtel's digital dream, launched in a glittering spectacle on Sunday night,
was looking more like a nightmare yesterday.
Having spent between $10 million and $15 million on a marketing campaign to
persuade people to "go digital", the pay TV provider is having trouble
installing the service.
Some Sydney customers have had installation appointments cancelled at the
last minute, while others cannot get appointments for weeks or months.
Now 160 technicians have gone on strike because of a dispute with
contractors and Foxtel over pay and training.
A Foxtel spokesman, Mark Furness, said more call-centre staff and
technicians were needed but denied customers were experiencing major delays.
But Charles Moses of Campsie, who has been a Foxtel subscriber for about
four years, was one subscriber feeling short-changed.
"[Foxtel] kept ringing me on my home phone number saying 'the revolution is
coming, be part of it'," Mr Moses said.
After confirming the booking a few days in advance, he waited at home on
Saturday from 7am only to be phoned at 10am to be told the installation
could not been done until June 23 because of over-bookings.
"Their marketing appealed [to me] but they have not got the service to back
it up," he said.
After about nine phone calls to Foxtel, he said he finally got a response
that satisfied him: an apology and a promise his service would be installed
within two weeks........
--
Details:
MrXX®
More news:
http://www.auspaytv.com.au/forums/ipdl.php
***
Seeing a murder on television can help work off one's antagonisms. And if
you haven't any antagonisms, the commercials will give you some.
-- Alfred Hitchcock
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L1TE&.#EA`0`!`/ ``````````"'Y! $`````+ `````!``$```("1 $`.P``
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was looking more like a nightmare yesterday.
Having spent between $10 million and $15 million on a marketing campaign to
persuade people to "go digital", the pay TV provider is having trouble
installing the service.
Some Sydney customers have had installation appointments cancelled at the
last minute, while others cannot get appointments for weeks or months.
Now 160 technicians have gone on strike because of a dispute with
contractors and Foxtel over pay and training.
A Foxtel spokesman, Mark Furness, said more call-centre staff and
technicians were needed but denied customers were experiencing major delays.
But Charles Moses of Campsie, who has been a Foxtel subscriber for about
four years, was one subscriber feeling short-changed.
"[Foxtel] kept ringing me on my home phone number saying 'the revolution is
coming, be part of it'," Mr Moses said.
After confirming the booking a few days in advance, he waited at home on
Saturday from 7am only to be phoned at 10am to be told the installation
could not been done until June 23 because of over-bookings.
"Their marketing appealed [to me] but they have not got the service to back
it up," he said.
After about nine phone calls to Foxtel, he said he finally got a response
that satisfied him: an apology and a promise his service would be installed
within two weeks........
--
Details:
MrXX®
More news:
http://www.auspaytv.com.au/forums/ipdl.php
***
Seeing a murder on television can help work off one's antagonisms. And if
you haven't any antagonisms, the commercials will give you some.
-- Alfred Hitchcock
begin 666 hpn.dat
L1TE&.#EA`0`!`/ ``````````"'Y! $`````+ `````!``$```("1 $`.P``
`
end