lg plasma unrepairable

[amber.2]

after owning a lg plasma for 51 weeks it died , lg was rang and was told to ring approved service centre, who promptly took it away . Now after 1 week i'm told its unrepairable and they will source another one from LG. I hope this one lasts a little longer,after all 1 year ago it cost $7,500 now you can buy them for $4,500, and does my waranty restart? Where do i stand??

[Goforit]

"amber.2" <amber.2.1ai60a@no-mx.forums.eyo.com.au> wrote in message
news:amber.2.1ai60a@no-mx.forums.eyo.com.au...
>
> after owning a lg plasma for 51 weeks it died , lg was rang and was
> told to ring approved service centre, who promptly took it away . Now
> after 1 week i'm told its unrepairable and they will source another one
> from LG. I hope this one lasts a little longer,after all 1 year ago it
> cost $7,500 now you can buy them for $4,500, and does my waranty
> restart? Where do i stand??
>

Did you not ask them?

[atec]

3 years I expect from date of purchase . you have 2 years to go

"amber.2" wrote:
>
> after owning a lg plasma for 51 weeks it died , lg was rang and was
> told to ring approved service centre, who promptly took it away . Now
> after 1 week i'm told its unrepairable and they will source another one
> from LG. I hope this one lasts a little longer,after all 1 year ago it
> cost $7,500 now you can buy them for $4,500, and does my waranty
> restart? Where do i stand??
>
> --
> amber.2
> ------------------------------------------------------------------------
> amber.2's Profile: http://forums.eyo.com.au/member.php?userid=10997
> View this thread: http://forums.eyo.com.au/showthread.php?t=57738

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[Chris of 76]

its a toss up whether you would want a new goldstar or an old goldstar?
the old one has probably been a repaired one anyway.
your warranty doesn't reset. be thankful they are complying with the law.
playing the futures on plasma's is not smart practice.
Chris
"amber.2" <amber.2.1ai60a@no-mx.forums.eyo.com.au> wrote in message
news:amber.2.1ai60a@no-mx.forums.eyo.com.au...
>
> after owning a lg plasma for 51 weeks it died , lg was rang and was
> told to ring approved service centre, who promptly took it away . Now
> after 1 week i'm told its unrepairable and they will source another one
> from LG. I hope this one lasts a little longer,after all 1 year ago it
> cost $7,500 now you can buy them for $4,500, and does my waranty
> restart? Where do i stand??
>
>
> --
> amber.2
> ------------------------------------------------------------------------
> amber.2's Profile: http://forums.eyo.com.au/member.php?userid=10997
> View this thread: http://forums.eyo.com.au/showthread.php?t=57738
>

[amber.2]

no it only came with a 1 year waranty to start with ,so i guess i'm lucky it went when it did will ring lg to-morrow and ask a few questions

[Chris of 76]

oooh, you were lucky then.........
"amber.2" <amber.2.1ai98y@no-mx.forums.eyo.com.au> wrote in message
news:amber.2.1ai98y@no-mx.forums.eyo.com.au...
>
> no it only came with a 1 year waranty to start with ,so i guess i'm
> lucky it went when it did will ring lg to-morrow and ask a few
> questions
>
>
> --
> amber.2
> ------------------------------------------------------------------------
> amber.2's Profile: http://forums.eyo.com.au/member.php?userid=10997
> View this thread: http://forums.eyo.com.au/showthread.php?t=57738
>

[atec]

I doubt the warranty will be extended

"amber.2" wrote:
>
> no it only came with a 1 year waranty to start with ,so i guess i'm
> lucky it went when it did will ring lg to-morrow and ask a few
> questions
>
> --
> amber.2
> ------------------------------------------------------------------------
> amber.2's Profile: http://forums.eyo.com.au/member.php?userid=10997
> View this thread: http://forums.eyo.com.au/showthread.php?t=57738

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X-No-Archive: Yes

[mindesign]

why wouldn't a brand new replacement product attract a brand new warranty?



"amber.2" <amber.2.1ai98y@no-mx.forums.eyo.com.au> wrote in message
news:amber.2.1ai98y@no-mx.forums.eyo.com.au...
>
> no it only came with a 1 year waranty to start with ,so i guess i'm
> lucky it went when it did will ring lg to-morrow and ask a few
> questions
>
>
> --
> amber.2
> ------------------------------------------------------------------------
> amber.2's Profile: http://forums.eyo.com.au/member.php?userid=10997
> View this thread: http://forums.eyo.com.au/showthread.php?t=57738
>

[Chris of 76]

your warranty is from the purchase date, regardless of whether it was new,
floorstock or even if you used it at all. hence the date on the receipt.
I was once told by fair trading that the warranty is determined by how long
I thought the product should last! but I don't have the resources to argue
that to the manufacturers.
Chris
"mindesign" <seriph_I_SAID_NO_BLOODY_SPAM@consultant.com> wrote in message
news:V1mQc.22340$%r.246792@nasal.pacific.net.au...
> why wouldn't a brand new replacement product attract a brand new warranty?
>
>
>
> "amber.2" <amber.2.1ai98y@no-mx.forums.eyo.com.au> wrote in message
> news:amber.2.1ai98y@no-mx.forums.eyo.com.au...
> >
> > no it only came with a 1 year waranty to start with ,so i guess i'm
> > lucky it went when it did will ring lg to-morrow and ask a few
> > questions
> >
> >
> > --
> > amber.2
> > ------------------------------------------------------------------------
> > amber.2's Profile: http://forums.eyo.com.au/member.php?userid=10997
> > View this thread: http://forums.eyo.com.au/showthread.php?t=57738
> >
>
>

[mclaren]

Correct me if im wrong but even if it was a few months over warranty and they tell you that its un repairable , i think a new one would have been coming anyway , there would be just too many current affair programs in Australia that you could turn to the keep them honest bout their product and service .

Just my opinion anyway .

[Italo]

"mclaren" <mclaren.1aiozm@no-mx.forums.eyo.com.au> wrote in message
news:mclaren.1aiozm@no-mx.forums.eyo.com.au...
>
> Correct me if im wrong but even if it was a few months over warranty and
> they tell you that its un repairable , i think a new one would have
> been coming anyway , there would be just too many current affair
> programs in Australia that you could turn to the keep them honest bout
> their product and service .
>
> Just my opinion anyway .

It'd be nice to think that's the case but , more than likely, they'll supply
a working returned unit.

--
Italo

[David Williams]

> been coming anyway , there would be just too many current affair
> programs in Australia that you could turn to the keep them honest bout
> their product and service .

I don't think the current affairs programs would have overly much interest
in a single consumer who was silver tailed enough to fork out 7.5k on a
Goldstar!!!!! Not to mention that the terms of the warranty have been
honoured anyway in this case.

[dezza]

mclaren <mclaren.1aiozm@no-mx.forums.eyo.com.au> wrote in message news:<mclaren.1aiozm@no-mx.forums.eyo.com.au>...
> Correct me if im wrong but even if it was a few months over warranty and
> they tell you that its un repairable , i think a new one would have
> been coming anyway , there would be just too many current affair
> programs in Australia that you could turn to the keep them honest bout
> their product and service .



If a product is out of warranty then there is no way you can expect a
company to replace a broken product, or fix it without a fee. Current
affairs would look stupid confronting a manufacturer about a broken
product with no warranty.

If you can extend the warranty at the time of purchase for an extra
fee, then
do it.

Dezza.

[Chris of 76]

that's not always a warranty, sometimes it is an insurance policy that could
pay out the cost of repairs to their repairer. has anyone had problems with
these?

"dezza" <prosonics@yahoo.com.au> wrote in message
news:5a04e13b.0408061432.75598193@posting.google.c om...
> mclaren <mclaren.1aiozm@no-mx.forums.eyo.com.au> wrote in message
news:<mclaren.1aiozm@no-mx.forums.eyo.com.au>...
> > Correct me if im wrong but even if it was a few months over warranty and
> > they tell you that its un repairable , i think a new one would have
> > been coming anyway , there would be just too many current affair
> > programs in Australia that you could turn to the keep them honest bout
> > their product and service .
>
>
>
> If a product is out of warranty then there is no way you can expect a
> company to replace a broken product, or fix it without a fee. Current
> affairs would look stupid confronting a manufacturer about a broken
> product with no warranty.
>
> If you can extend the warranty at the time of purchase for an extra
> fee, then
> do it.
>
> Dezza.

[Lester Bangs]

When the new box arrives, take out the new warranty card and FILL IT IN. You
will get a new warranty (assuming they deliver a new Plasma).

A few years ago Panasonic replaced my troublesome 3yo TV with a brand new
one. I just filled it in and ended up with another 5 year warranty. Not bad
in the end


--
Regards

Lester Bangs
No [SPACE] to reply
Bored ... Check out what drains my wallet.. consistently
http://www.dvdprofiler.com/mc.asp?alias=ppurcell&sc=C&type=O&ls=D

"Festivous for the Rest of Us" - Costanza Senior

"amber.2" <amber.2.1ai60a@no-mx.forums.eyo.com.au> wrote in message
news:amber.2.1ai60a@no-mx.forums.eyo.com.au...
>
> after owning a lg plasma for 51 weeks it died , lg was rang and was
> told to ring approved service centre, who promptly took it away . Now
> after 1 week i'm told its unrepairable and they will source another one
> from LG. I hope this one lasts a little longer,after all 1 year ago it
> cost $7,500 now you can buy them for $4,500, and does my waranty
> restart? Where do i stand??
>
>
> --
> amber.2
> ------------------------------------------------------------------------
> amber.2's Profile: http://forums.eyo.com.au/member.php?userid=10997
> View this thread: http://forums.eyo.com.au/showthread.php?t=57738
>

[mclaren]

The statement originally made was " Product un-repairable " not repairable at a cost , unrepairable last time i checked meant " cant even help you , throw it out and buy a new one " .

My comments never say anything about getting them to repair it for nothing , please read properly , my comment mean that if i spend $7000 on an item and a year later i havnt even got the option of repairing it but classing it as thrown away money then something should be done about it . If they turned around and said that it needs a few thousand spent on it , well ok , bad luck and you just got the machine that was made on Friday when the Chinese wanted to go home in a hurry and cause it is out of warranty its all fair ... hard but fair .

Im sure a current affair program would love that story as they do some stories that are so stupid i believe were almost in America but when you spend so much on an item and someone turns around just as its out of warranty and tells you sorry but we cant even fix it now , buy another one and count your losses , thats definately means for a TV story .

Am i right or should we just stick with Ray Martin stories bout Aussie Batlers with a neighbour whos dog wont stop barking and their having arguments .





mclaren <mclaren.1aiozm@no-mx.forums.eyo.com.au> wrote in message news:<mclaren.1aiozm@no-mx.forums.eyo.com.au>...
> Correct me if im wrong but even if it was a few months over warranty and
> they tell you that its un repairable , i think a new one would have
> been coming anyway , there would be just too many current affair
> programs in Australia that you could turn to the keep them honest bout
> their product and service .



If a product is out of warranty then there is no way you can expect a
company to replace a broken product, or fix it without a fee. Current
affairs would look stupid confronting a manufacturer about a broken
product with no warranty.

If you can extend the warranty at the time of purchase for an extra
fee, then
do it.

Dezza.

[Paul]

prosonics@yahoo.com.au (dezza) wrote in message news:<5a04e13b.0408061432.75598193@posting.google.com>...
> mclaren <mclaren.1aiozm@no-mx.forums.eyo.com.au> wrote in message news:<mclaren.1aiozm@no-mx.forums.eyo.com.au>...
> > Correct me if im wrong but even if it was a few months over warranty and
> > they tell you that its un repairable , i think a new one would have
> > been coming anyway , there would be just too many current affair
> > programs in Australia that you could turn to the keep them honest bout
> > their product and service .
>
>
>
> If a product is out of warranty then there is no way you can expect a
> company to replace a broken product, or fix it without a fee. Current
> affairs would look stupid confronting a manufacturer about a broken
> product with no warranty.
>
> If you can extend the warranty at the time of purchase for an extra
> fee, then
> do it.
>
> Dezza.


Well, that's often true but not always. Sony replaced some stuff for
me about a year after the warranty expired. They did this because they
it was an expensive RPTV (>$10,000) and the parts that failed should
have had a lot longer service life.

Philips, also have done things over and above their warranty
obligation for me. They seem to care what people think about them
which is good. I am comfortable buying Philips gear.

LG - Well, as I've said before. No aftersales service. I'm still
waiting for parts for a $8,000 RPTV. It's been three months now. They
won't call you back and tell you when they are coming. I'm not going
to buy any LG products any more. While I'm sure they have the same
breakdown rate as other makes, if it's an expensive item, I don't want
to have a 'non-repairable' just after the warranty expires. LG will
completely ignore you.

Bottom line is that buying LG is a gamble. We hope that the product
works, and the majority probably will. If it doesn't, and it's a
simple fault then the (usually) good service centers can repair. If
the problem is intermittant, more serious or if it's out of warranty,
you very possibly screwed.

My personal view is not to buy LG products any more. The risk that
they will not work is too high for me and being left high and dry is
not very attractive. I will pay a little bit more to get a 'quality
brand'.

Cheers,
Paul


PS : We bought a top of the line LG dishwasher a while ago (before the
other problems took hold). The marketing material made a big deal
about the 'turbo fan' which was meant to dry the dishes really well.
Interestingly enough, this dishwasher didn't dry the dishes very well
at all. We basically had to dry them again after use. The LG service
agent came and agreed that they didn't really work well, but, that's
the factory product and there was nothing that could be done.
Fortunately, my retailer was a 'good guy' and they took it back and
switched it for an ASKO. Works PERFECTLY and much better built for
only slightly more money.

[atec]

Strange , Ive had a couple of LG things offer minor trouble , all
serviced to full repair within 48 hours , mates 7 kg front loader died ,
was repaired with in 7 days and an additional year of warranty offered
for free from LG , and he is some distance outside the metro area , I
wonder if attitude has anything to do with it ?

Goforit wrote:
>
> "Paul" <paul_c100@hotmail.com> wrote in message
> news:26be4c9c.0408071159.24e7bdff@posting.google.c om...
> > LG - Well, as I've said before. No aftersales service. I'm still
> > waiting for parts for a $8,000 RPTV. It's been three months now. They
> > won't call you back and tell you when they are coming. I'm not going
> > to buy any LG products any more. While I'm sure they have the same
> > breakdown rate as other makes, if it's an expensive item, I don't want
> > to have a 'non-repairable' just after the warranty expires. LG will
> > completely ignore you.
> >
> > Bottom line is that buying LG is a gamble. We hope that the product
> > works, and the majority probably will. If it doesn't, and it's a
> > simple fault then the (usually) good service centers can repair. If
> > the problem is intermittant, more serious or if it's out of warranty,
> > you very possibly screwed.
> >
> > My personal view is not to buy LG products any more. The risk that
> > they will not work is too high for me and being left high and dry is
> > not very attractive. I will pay a little bit more to get a 'quality
> > brand'.
> >
> > Cheers,
> > Paul
> >
> >
> > PS : We bought a top of the line LG dishwasher a while ago (before the
> > other problems took hold). The marketing material made a big deal
> > about the 'turbo fan' which was meant to dry the dishes really well.
> > Interestingly enough, this dishwasher didn't dry the dishes very well
> > at all. We basically had to dry them again after use. The LG service
> > agent came and agreed that they didn't really work well, but, that's
> > the factory product and there was nothing that could be done.
> > Fortunately, my retailer was a 'good guy' and they took it back and
> > switched it for an ASKO. Works PERFECTLY and much better built for
> > only slightly more money.
>
> Agree 100%. My after sales warranty service on our 6 month old LG washing
> machine was pathetic. 6 weeks to get a repairer out to look, another 6 weeks
> to get the thing fixed. That was after around 6 phone calls and emails to
> LG, ALL of which were ignored. I simply looked up an authorised dealer in
> the yellow pages. Not ONCE during this 12 weeks period, did I speak with
> anyone from LG. Fucking rude bastards. Not ONCE did they return my
> calls/emails.

--
X-No-Archive: Yes

[Goforit]

"Paul" <paul_c100@hotmail.com> wrote in message
news:26be4c9c.0408071159.24e7bdff@posting.google.c om...
> LG - Well, as I've said before. No aftersales service. I'm still
> waiting for parts for a $8,000 RPTV. It's been three months now. They
> won't call you back and tell you when they are coming. I'm not going
> to buy any LG products any more. While I'm sure they have the same
> breakdown rate as other makes, if it's an expensive item, I don't want
> to have a 'non-repairable' just after the warranty expires. LG will
> completely ignore you.
>
> Bottom line is that buying LG is a gamble. We hope that the product
> works, and the majority probably will. If it doesn't, and it's a
> simple fault then the (usually) good service centers can repair. If
> the problem is intermittant, more serious or if it's out of warranty,
> you very possibly screwed.
>
> My personal view is not to buy LG products any more. The risk that
> they will not work is too high for me and being left high and dry is
> not very attractive. I will pay a little bit more to get a 'quality
> brand'.
>
> Cheers,
> Paul
>
>
> PS : We bought a top of the line LG dishwasher a while ago (before the
> other problems took hold). The marketing material made a big deal
> about the 'turbo fan' which was meant to dry the dishes really well.
> Interestingly enough, this dishwasher didn't dry the dishes very well
> at all. We basically had to dry them again after use. The LG service
> agent came and agreed that they didn't really work well, but, that's
> the factory product and there was nothing that could be done.
> Fortunately, my retailer was a 'good guy' and they took it back and
> switched it for an ASKO. Works PERFECTLY and much better built for
> only slightly more money.

Agree 100%. My after sales warranty service on our 6 month old LG washing
machine was pathetic. 6 weeks to get a repairer out to look, another 6 weeks
to get the thing fixed. That was after around 6 phone calls and emails to
LG, ALL of which were ignored. I simply looked up an authorised dealer in
the yellow pages. Not ONCE during this 12 weeks period, did I speak with
anyone from LG. Fucking rude bastards. Not ONCE did they return my
calls/emails.

[fred]

So how long have you been working for LG?


"atec" <"atec77(notspam)"@hotmail.com> wrote in message
news:41157E62.A506049E@hotmail.com...
> Strange , Ive had a couple of LG things offer minor trouble , all
> serviced to full repair within 48 hours , mates 7 kg front loader died ,
> was repaired with in 7 days and an additional year of warranty offered
> for free from LG , and he is some distance outside the metro area , I
> wonder if attitude has anything to do with it ?
>
> Goforit wrote:
>>
>> "Paul" <paul_c100@hotmail.com> wrote in message
>> news:26be4c9c.0408071159.24e7bdff@posting.google.c om...
>> > LG - Well, as I've said before. No aftersales service. I'm still
>> > waiting for parts for a $8,000 RPTV. It's been three months now. They
>> > won't call you back and tell you when they are coming. I'm not going
>> > to buy any LG products any more. While I'm sure they have the same
>> > breakdown rate as other makes, if it's an expensive item, I don't want
>> > to have a 'non-repairable' just after the warranty expires. LG will
>> > completely ignore you.
>> >
>> > Bottom line is that buying LG is a gamble. We hope that the product
>> > works, and the majority probably will. If it doesn't, and it's a
>> > simple fault then the (usually) good service centers can repair. If
>> > the problem is intermittant, more serious or if it's out of warranty,
>> > you very possibly screwed.
>> >
>> > My personal view is not to buy LG products any more. The risk that
>> > they will not work is too high for me and being left high and dry is
>> > not very attractive. I will pay a little bit more to get a 'quality
>> > brand'.
>> >
>> > Cheers,
>> > Paul
>> >
>> >
>> > PS : We bought a top of the line LG dishwasher a while ago (before the
>> > other problems took hold). The marketing material made a big deal
>> > about the 'turbo fan' which was meant to dry the dishes really well.
>> > Interestingly enough, this dishwasher didn't dry the dishes very well
>> > at all. We basically had to dry them again after use. The LG service
>> > agent came and agreed that they didn't really work well, but, that's
>> > the factory product and there was nothing that could be done.
>> > Fortunately, my retailer was a 'good guy' and they took it back and
>> > switched it for an ASKO. Works PERFECTLY and much better built for
>> > only slightly more money.
>>
>> Agree 100%. My after sales warranty service on our 6 month old LG washing
>> machine was pathetic. 6 weeks to get a repairer out to look, another 6
>> weeks
>> to get the thing fixed. That was after around 6 phone calls and emails to
>> LG, ALL of which were ignored. I simply looked up an authorised dealer in
>> the yellow pages. Not ONCE during this 12 weeks period, did I speak with
>> anyone from LG. Fucking rude bastards. Not ONCE did they return my
>> calls/emails.
>
> --
> X-No-Archive: Yes