hp pavilion laptop not booting please help

[paul]

I am working on a friend's hp pavilion ze4400 laptop and it won't boot or
anything. He is running xp home. When i press the I\O button it won't respond
but if i hit the mail button or other shortcut buttons it will turn on but
only briefly. It boots up to show HP pavilion logo and then shuts off again.
Also, I did manage to get \press f1 to setup and press f12 to continue but
then it shut down again. I believe he said he had viruses but was getting rid
of them with norton and then the pc wouldn't boot. any help is appreciated.
thank you.
--
don't follow me, i'm lost too.

[Carey Frisch [MVP]]

HP Pavilions that ship with Microsoft Windows XP do
not come with Recovery CDs. Instead, they use a hidden
space (partition) on the hard drive to store the recovery
information.

Read the following article thoroughly, then follow
the steps outlined to perform a "non-destructive"
recovery operation.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07145&product=71013&dlc=en&lang=en

If a "non-destructive" recovery will not work, then you'll have
to resort to a "destructive recovery" which will reformat the
drive, thus wiping it clean of all files before Windows XP is
reinstalled.

Obtaining HP Recovery CDs
http://h10025.www1.hp.com/ewfrf/wc/document?product=71013&lang=en&cc=us&lc=en&dlc=en&docname=bph07143

3 Simple Steps to Insure the Security of Your PC
http://www.microsoft.com/athome/security/protect/default.aspx

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

---------------------------------------------------------------------------------

"Paul" wrote:

| I am working on a friend's hp pavilion ze4400 laptop and it won't boot or
| anything. He is running xp home. When i press the I\O button it won't respond
| but if i hit the mail button or other shortcut buttons it will turn on but
| only briefly. It boots up to show HP pavilion logo and then shuts off again.
| Also, I did manage to get \press f1 to setup and press f12 to continue but
| then it shut down again. I believe he said he had viruses but was getting rid
| of them with norton and then the pc wouldn't boot. any help is appreciated.
| thank you.
| --
| don't follow me, i'm lost too.

[paul]

Thanks Carey. The only thing is I can't even get to the setup screen to do
the recovery hitting f10 or anything. The screen comes up with HP and then
shuts down no matter what i hit. I'm starting to think it's a hardware
problem.

"Carey Frisch [MVP]" wrote:

> HP Pavilions that ship with Microsoft Windows XP do
> not come with Recovery CDs. Instead, they use a hidden
> space (partition) on the hard drive to store the recovery
> information.
>
> Read the following article thoroughly, then follow
> the steps outlined to perform a "non-destructive"
> recovery operation.
> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07145&product=71013&dlc=en&lang=en
>
> If a "non-destructive" recovery will not work, then you'll have
> to resort to a "destructive recovery" which will reformat the
> drive, thus wiping it clean of all files before Windows XP is
> reinstalled.
>
> Obtaining HP Recovery CDs
> http://h10025.www1.hp.com/ewfrf/wc/document?product=71013&lang=en&cc=us&lc=en&dlc=en&docname=bph07143
>
> 3 Simple Steps to Insure the Security of Your PC
> http://www.microsoft.com/athome/security/protect/default.aspx
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
>
> Be Smart! Protect Your PC!
> http://www.microsoft.com/athome/security/protect/default.aspx
>
> ---------------------------------------------------------------------------------
>
> "Paul" wrote:
>
> | I am working on a friend's hp pavilion ze4400 laptop and it won't boot or
> | anything. He is running xp home. When i press the I\O button it won't respond
> | but if i hit the mail button or other shortcut buttons it will turn on but
> | only briefly. It boots up to show HP pavilion logo and then shuts off again.
> | Also, I did manage to get \press f1 to setup and press f12 to continue but
> | then it shut down again. I believe he said he had viruses but was getting rid
> | of them with norton and then the pc wouldn't boot. any help is appreciated.
> | thank you.
> | --
> | don't follow me, i'm lost too.
>

[Rick \Nutcase\ Rogers]

Hi Paul,

If it doesn't get out of the POST, then it's likely a hardware issue. When
the HP logo shows, hit <escape>, then watch the POST lines, see what is the
last thing it does before it shuts off.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"paul" <cookiecrumble@hottub.com> wrote in message
news:25EF5AFE-AEB6-41A6-8B93-F87F77426A97@microsoft.com...
> Thanks Carey. The only thing is I can't even get to the setup screen to do
> the recovery hitting f10 or anything. The screen comes up with HP and then
> shuts down no matter what i hit. I'm starting to think it's a hardware
> problem.
>
> "Carey Frisch [MVP]" wrote:
>
>> HP Pavilions that ship with Microsoft Windows XP do
>> not come with Recovery CDs. Instead, they use a hidden
>> space (partition) on the hard drive to store the recovery
>> information.
>>
>> Read the following article thoroughly, then follow
>> the steps outlined to perform a "non-destructive"
>> recovery operation.
>> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07145&product=71013&dlc=en&lang=en
>>
>> If a "non-destructive" recovery will not work, then you'll have
>> to resort to a "destructive recovery" which will reformat the
>> drive, thus wiping it clean of all files before Windows XP is
>> reinstalled.
>>
>> Obtaining HP Recovery CDs
>> http://h10025.www1.hp.com/ewfrf/wc/document?product=71013&lang=en&cc=us&lc=en&dlc=en&docname=bph07143
>>
>> 3 Simple Steps to Insure the Security of Your PC
>> http://www.microsoft.com/athome/security/protect/default.aspx
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows XP - Shell/User
>>
>> Be Smart! Protect Your PC!
>> http://www.microsoft.com/athome/security/protect/default.aspx
>>
>> ---------------------------------------------------------------------------------
>>
>> "Paul" wrote:
>>
>> | I am working on a friend's hp pavilion ze4400 laptop and it won't boot
>> or
>> | anything. He is running xp home. When i press the I\O button it won't
>> respond
>> | but if i hit the mail button or other shortcut buttons it will turn on
>> but
>> | only briefly. It boots up to show HP pavilion logo and then shuts off
>> again.
>> | Also, I did manage to get \press f1 to setup and press f12 to continue
>> but
>> | then it shut down again. I believe he said he had viruses but was
>> getting rid
>> | of them with norton and then the pc wouldn't boot. any help is
>> appreciated.
>> | thank you.
>> | --
>> | don't follow me, i'm lost too.
>>

[paul]

Thanks Rick, the only thing it does is shut right back down. I haven't even
gotten a single line other than that. Just HP and gone, shuts right off.

"Rick "Nutcase" Rogers" wrote:

> Hi Paul,
>
> If it doesn't get out of the POST, then it's likely a hardware issue. When
> the HP logo shows, hit <escape>, then watch the POST lines, see what is the
> last thing it does before it shuts off.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "paul" <cookiecrumble@hottub.com> wrote in message
> news:25EF5AFE-AEB6-41A6-8B93-F87F77426A97@microsoft.com...
> > Thanks Carey. The only thing is I can't even get to the setup screen to do
> > the recovery hitting f10 or anything. The screen comes up with HP and then
> > shuts down no matter what i hit. I'm starting to think it's a hardware
> > problem.
> >
> > "Carey Frisch [MVP]" wrote:
> >
> >> HP Pavilions that ship with Microsoft Windows XP do
> >> not come with Recovery CDs. Instead, they use a hidden
> >> space (partition) on the hard drive to store the recovery
> >> information.
> >>
> >> Read the following article thoroughly, then follow
> >> the steps outlined to perform a "non-destructive"
> >> recovery operation.
> >> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07145&product=71013&dlc=en&lang=en
> >>
> >> If a "non-destructive" recovery will not work, then you'll have
> >> to resort to a "destructive recovery" which will reformat the
> >> drive, thus wiping it clean of all files before Windows XP is
> >> reinstalled.
> >>
> >> Obtaining HP Recovery CDs
> >> http://h10025.www1.hp.com/ewfrf/wc/document?product=71013&lang=en&cc=us&lc=en&dlc=en&docname=bph07143
> >>
> >> 3 Simple Steps to Insure the Security of Your PC
> >> http://www.microsoft.com/athome/security/protect/default.aspx
> >>
> >> --
> >> Carey Frisch
> >> Microsoft MVP
> >> Windows XP - Shell/User
> >>
> >> Be Smart! Protect Your PC!
> >> http://www.microsoft.com/athome/security/protect/default.aspx
> >>
> >> ---------------------------------------------------------------------------------
> >>
> >> "Paul" wrote:
> >>
> >> | I am working on a friend's hp pavilion ze4400 laptop and it won't boot
> >> or
> >> | anything. He is running xp home. When i press the I\O button it won't
> >> respond
> >> | but if i hit the mail button or other shortcut buttons it will turn on
> >> but
> >> | only briefly. It boots up to show HP pavilion logo and then shuts off
> >> again.
> >> | Also, I did manage to get \press f1 to setup and press f12 to continue
> >> but
> >> | then it shut down again. I believe he said he had viruses but was
> >> getting rid
> >> | of them with norton and then the pc wouldn't boot. any help is
> >> appreciated.
> >> | thank you.
> >> | --
> >> | don't follow me, i'm lost too.
> >>
>
>
>

[Rick \Nutcase\ Rogers]

Hi,

Time for a shop then, if his warranty has run out. I doubt it is a virus
problem though, as it doesn't get that far.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"paul" <cookiecrumble@hottub.com> wrote in message
news:07776047-7D03-4C55-AA10-E3B8F781E01F@microsoft.com...
> Thanks Rick, the only thing it does is shut right back down. I haven't
> even
> gotten a single line other than that. Just HP and gone, shuts right off.
>
> "Rick "Nutcase" Rogers" wrote:
>
>> Hi Paul,
>>
>> If it doesn't get out of the POST, then it's likely a hardware issue.
>> When
>> the HP logo shows, hit <escape>, then watch the POST lines, see what is
>> the
>> last thing it does before it shuts off.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Associate Expert - WindowsXP Expert Zone
>> www.microsoft.com/windowsxp/expertzone
>> Windows help - www.rickrogers.org
>>
>> "paul" <cookiecrumble@hottub.com> wrote in message
>> news:25EF5AFE-AEB6-41A6-8B93-F87F77426A97@microsoft.com...
>> > Thanks Carey. The only thing is I can't even get to the setup screen to
>> > do
>> > the recovery hitting f10 or anything. The screen comes up with HP and
>> > then
>> > shuts down no matter what i hit. I'm starting to think it's a hardware
>> > problem.
>> >
>> > "Carey Frisch [MVP]" wrote:
>> >
>> >> HP Pavilions that ship with Microsoft Windows XP do
>> >> not come with Recovery CDs. Instead, they use a hidden
>> >> space (partition) on the hard drive to store the recovery
>> >> information.
>> >>
>> >> Read the following article thoroughly, then follow
>> >> the steps outlined to perform a "non-destructive"
>> >> recovery operation.
>> >> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07145&product=71013&dlc=en&lang=en
>> >>
>> >> If a "non-destructive" recovery will not work, then you'll have
>> >> to resort to a "destructive recovery" which will reformat the
>> >> drive, thus wiping it clean of all files before Windows XP is
>> >> reinstalled.
>> >>
>> >> Obtaining HP Recovery CDs
>> >> http://h10025.www1.hp.com/ewfrf/wc/document?product=71013&lang=en&cc=us&lc=en&dlc=en&docname=bph07143
>> >>
>> >> 3 Simple Steps to Insure the Security of Your PC
>> >> http://www.microsoft.com/athome/security/protect/default.aspx
>> >>
>> >> --
>> >> Carey Frisch
>> >> Microsoft MVP
>> >> Windows XP - Shell/User
>> >>
>> >> Be Smart! Protect Your PC!
>> >> http://www.microsoft.com/athome/security/protect/default.aspx
>> >>
>> >> ---------------------------------------------------------------------------------
>> >>
>> >> "Paul" wrote:
>> >>
>> >> | I am working on a friend's hp pavilion ze4400 laptop and it won't
>> >> boot
>> >> or
>> >> | anything. He is running xp home. When i press the I\O button it
>> >> won't
>> >> respond
>> >> | but if i hit the mail button or other shortcut buttons it will turn
>> >> on
>> >> but
>> >> | only briefly. It boots up to show HP pavilion logo and then shuts
>> >> off
>> >> again.
>> >> | Also, I did manage to get \press f1 to setup and press f12 to
>> >> continue
>> >> but
>> >> | then it shut down again. I believe he said he had viruses but was
>> >> getting rid
>> >> | of them with norton and then the pc wouldn't boot. any help is
>> >> appreciated.
>> >> | thank you.
>> >> | --
>> >> | don't follow me, i'm lost too.
>> >>
>>
>>
>>