PDA

View Full Version : New Subaru Outback -> how bad can the first service be! (longish)



Nige
10-11-2004, 11:23 AM
> > "Vlad" <vtsyrlin@unite.com.au> wrote in message
> > news:ba9a0f8b.0410220642.1eaac3be@posting.google.c om...
> > > Hi. My new 2004 model Subaru Outback was due for its first service.
> > > Without much hesitation I took it to my local Subaru dealer (Subaru
> > > Mentone). After all who would take a better care of my car than my
> > > local Subaru dealer!
> > > Well few hours later I went to pickup my car up after the service
> > > manager called me to say that it was ready. As the service manager
> > > drove the car out, I noticed on the front right hand guard two large
> > > scratches (5cm and 3 cm long). The scratches are fairly deep and
> > > obviously caused by someone working on the car from the side or
> > > someone's "don't care" attitude.

Mine's due for its 1st service and that were the likely place I was going to
take it....

Nige.

Vlad
10-11-2004, 11:23 AM
Hey Shane,
What actually happened with Tynan subaru?
And most importantly what did you do about it?
Do telll

Vlad
drhilder@hotmail.com (Dave_H) wrote in message news:<1b9dc88b.0410241722.6ae2aeb6@posting.google.com>...
> "Shane Brittle" <nicetry@spammers.com> wrote in message news:<417afc25@news.velocitynet.com.au>...
> > Sorry to hear about your problems with the Outback. I found Subaru Australia
> > to be generally helpful when I whined to them a few months ago about my 3rd
> > rear wheel bearing failure (its out of warranty). Mind you they didn't go so
> > far as to admit that wheel bearing failures are common on early model
> > Imprezas and Foresters. They did offer to share some of the repair cost
> > though.
> >
> > I now take my car to a 4x4 centre that has a couple of Subaru specialist
> > mechanics. You'll pay through the nose if you keep taking it to Subaru.
> >
> > I'll be looking to buy a new car in the next few months and it will most
> > likely be another Subaru. Other than the wheel bearing issues the car has
> > had nothing else go wrong with it (5 yrs, 80 000 klms).
>
> Im sure I had a rear wheel bearing die on me as well (MY99 impreza!)
>
> I could tell you my big horror story with Tynan subaru and their rush
> it service but I wont bother.
>
> summuary:
> Big dent,
> scratches
> poorly aligned hatch when the hinges it was replaced.
> instrument panel so badly aligned that the green indicator arrow was
> hidden behind the cowl.

Vlad
10-11-2004, 11:23 AM
They offered to repaint only the damaged panel David.
That's what I meant.

Vlad
"David Z" <dave@hotmail.com> wrote in message news:<QNFed.37083$5O5.18904@news-server.bigpond.net.au>...
> "Vlad" <vtsyrlin@unite.com.au> wrote in message
> news:ba9a0f8b.0410220642.1eaac3be@posting.google.c om...
> > Hi. My new 2004 model Subaru Outback was due for its first service.
> > Without much hesitation I took it to my local Subaru dealer (Subaru
> > Mentone). After all who would take a better care of my car than my
> > local Subaru dealer!
> > Well few hours later I went to pickup my car up after the service
> > manager called me to say that it was ready. As the service manager
> > drove the car out, I noticed on the front right hand guard two large
> > scratches (5cm and 3 cm long). The scratches are fairly deep and
> > obviously caused by someone working on the car from the side or
> > someone's "don't care" attitude.
> >
> > To say that I was upset would be an understatement. The first response
> > I got was: "The scratches must have been there before!" (Absolute lie)
> > But they looked so fresh that the service manager couldn't argue with
> > me! Anyway, he tried cleaning them out with some cleaning agent, which
> > did nothing. To his credit, he offered me to come back the next
> > morning to have his detailer fix (if possible) the damage. So back I
> > went only to be told that the detailer "called in sick". I wasn't
> > going to take no for an answer. The "preferred" panel shop down the
> > road got most of the scratches out. I was also offered a new paint job
> > which I refused. I don't want my 2,000km old car to be stripped,
> > repainted and most likely ill-assembled!
>
> Why would it need a new paint job? Only the affected panels would need to
> be resprayed.

BenOne©
10-11-2004, 11:23 AM
Vlad wrote:


> I was also offered a new paint job
> which I refused. I don't want my 2,000km old car to be stripped,
> repainted and most likely ill-assembled!

Personally I think you are stupid for thinking that.
>
> I know that accidents like that do happen. But what really bothers me
> is the "don't care attitude". I will never go to Subaru Mentone ever
> again, but where do I take my car for its next service? Can anyone
> recommend Subaru dealer in Melbourne that cares for their customer's
> vehicle?
>
> Funny enough, this morning I had a follow up call from Subaru
> Australia, to see if I was happy with my first service. (routine
> call). Well I told them all that happened and got absolutely no
> response. The person on the phone also didn't care.....

Customer satisfaction surveys only serve one purpose. To make happy people even
happier, and stupid unhappy people think the company is actually going to do
something to improve their service.
>
> This time I was not surprised!

They didn't fool you though.


--
Ben Thomas
Opinions, conclusions, and other information in this message that do not
relate to the official business of my firm shall be understood as neither
given nor endorsed by it.

Dave_H
10-11-2004, 11:23 AM
"Shane Brittle" <nicetry@spammers.com> wrote in message news:<417afc25@news.velocitynet.com.au>...
> Sorry to hear about your problems with the Outback. I found Subaru Australia
> to be generally helpful when I whined to them a few months ago about my 3rd
> rear wheel bearing failure (its out of warranty). Mind you they didn't go so
> far as to admit that wheel bearing failures are common on early model
> Imprezas and Foresters. They did offer to share some of the repair cost
> though.
>
> I now take my car to a 4x4 centre that has a couple of Subaru specialist
> mechanics. You'll pay through the nose if you keep taking it to Subaru.
>
> I'll be looking to buy a new car in the next few months and it will most
> likely be another Subaru. Other than the wheel bearing issues the car has
> had nothing else go wrong with it (5 yrs, 80 000 klms).

Im sure I had a rear wheel bearing die on me as well (MY99 impreza!)

I could tell you my big horror story with Tynan subaru and their rush
it service but I wont bother.

summuary:
Big dent,
scratches
poorly aligned hatch when the hinges it was replaced.
instrument panel so badly aligned that the green indicator arrow was
hidden behind the cowl.

Shane Brittle
10-11-2004, 11:23 AM
Sorry to hear about your problems with the Outback. I found Subaru Australia
to be generally helpful when I whined to them a few months ago about my 3rd
rear wheel bearing failure (its out of warranty). Mind you they didn't go so
far as to admit that wheel bearing failures are common on early model
Imprezas and Foresters. They did offer to share some of the repair cost
though.

I now take my car to a 4x4 centre that has a couple of Subaru specialist
mechanics. You'll pay through the nose if you keep taking it to Subaru.

I'll be looking to buy a new car in the next few months and it will most
likely be another Subaru. Other than the wheel bearing issues the car has
had nothing else go wrong with it (5 yrs, 80 000 klms).

Cheers

Shane

"Vlad" <vtsyrlin@unite.com.au> wrote in message
news:ba9a0f8b.0410220642.1eaac3be@posting.google.c om...
> Hi. My new 2004 model Subaru Outback was due for its first service.
> Without much hesitation I took it to my local Subaru dealer (Subaru
> Mentone). After all who would take a better care of my car than my
> local Subaru dealer!
> Well few hours later I went to pickup my car up after the service
> manager called me to say that it was ready. As the service manager
> drove the car out, I noticed on the front right hand guard two large
> scratches (5cm and 3 cm long). The scratches are fairly deep and
> obviously caused by someone working on the car from the side or
> someone's "don't care" attitude.
>
> To say that I was upset would be an understatement. The first response
> I got was: "The scratches must have been there before!" (Absolute lie)
> But they looked so fresh that the service manager couldn't argue with
> me! Anyway, he tried cleaning them out with some cleaning agent, which
> did nothing. To his credit, he offered me to come back the next
> morning to have his detailer fix (if possible) the damage. So back I
> went only to be told that the detailer "called in sick". I wasn't
> going to take no for an answer. The "preferred" panel shop down the
> road got most of the scratches out. I was also offered a new paint job
> which I refused. I don't want my 2,000km old car to be stripped,
> repainted and most likely ill-assembled!
>
> I know that accidents like that do happen. But what really bothers me
> is the "don't care attitude". I will never go to Subaru Mentone ever
> again, but where do I take my car for its next service? Can anyone
> recommend Subaru dealer in Melbourne that cares for their customer's
> vehicle?
>
> Funny enough, this morning I had a follow up call from Subaru
> Australia, to see if I was happy with my first service. (routine
> call). Well I told them all that happened and got absolutely no
> response. The person on the phone also didn't care.....
>
> This time I was not surprised!

David Z
10-11-2004, 11:23 AM
"Vlad" <vtsyrlin@unite.com.au> wrote in message
news:ba9a0f8b.0410220642.1eaac3be@posting.google.c om...
> Hi. My new 2004 model Subaru Outback was due for its first service.
> Without much hesitation I took it to my local Subaru dealer (Subaru
> Mentone). After all who would take a better care of my car than my
> local Subaru dealer!
> Well few hours later I went to pickup my car up after the service
> manager called me to say that it was ready. As the service manager
> drove the car out, I noticed on the front right hand guard two large
> scratches (5cm and 3 cm long). The scratches are fairly deep and
> obviously caused by someone working on the car from the side or
> someone's "don't care" attitude.
>
> To say that I was upset would be an understatement. The first response
> I got was: "The scratches must have been there before!" (Absolute lie)
> But they looked so fresh that the service manager couldn't argue with
> me! Anyway, he tried cleaning them out with some cleaning agent, which
> did nothing. To his credit, he offered me to come back the next
> morning to have his detailer fix (if possible) the damage. So back I
> went only to be told that the detailer "called in sick". I wasn't
> going to take no for an answer. The "preferred" panel shop down the
> road got most of the scratches out. I was also offered a new paint job
> which I refused. I don't want my 2,000km old car to be stripped,
> repainted and most likely ill-assembled!

Why would it need a new paint job? Only the affected panels would need to
be resprayed.

Vlad
10-11-2004, 11:23 AM
MR JP.
It saddens me that you are so right! The apathy and ignorance of
people is so prevalent throughout all the "walks of life" and most
services that you come across in your daily grind. We all come to
expect it and accept it as a norm.
That is the reason why I don't want any further dealings with the
Subaru. I don't want them touching/repainting my car. I am certain
that if they do, more damage will be done. This time I am going to
walk away and hope that the next person who gets badly done by them
might take it further and actually teach them a lesson.

Ignorance and slipshod attitude are here to stay....
Regrettably...

Vlad


"Mot Adv-NSW" <mot.adv@gotalk.net.au> wrote in message news:<2tsmjkF23jgp1U1@uni-berlin.de>...
> "Vlad" <vtsyrlin@unite.com.au> wrote in message
> news:ba9a0f8b.0410220642.1eaac3be@posting.google.c om...
> > Hi. My new 2004 model Subaru Outback was due for its first service.
>
>
> > Well few hours later I went to pickup my car up after the service
> > manager called me to say that it was ready. As the service manager
> > drove the car out, I noticed on the front right hand guard two large
> > scratches (5cm and 3 cm long). The scratches are fairly deep and
> > obviously caused by someone working on the car from the side or
> > someone's "don't care" attitude.
>
> Yeah great....
>
> > To say that I was upset would be an understatement. The first response
> > I got was: "The scratches must have been there before!" (Absolute lie)
>
> Predictable...
>
> > But they looked so fresh that the service manager couldn't argue with
> > me!
>
> Good...
>
> Anyway, he tried cleaning them out with some cleaning agent, which
> > did nothing.
>
> This 'fix' is more a masking intended for only very minor surface marks....
>
>
> To his credit, he offered me to come back the next
> > morning to have his detailer fix (if possible) the damage. So back I
> > went only to be told that the detailer "called in sick".
>
> At the beach....
>
>
> I wasn't
> > going to take no for an answer. The "preferred" panel shop down the
> > road got most of the scratches out.
>
> But still noticable, right?
>
>
> I was also offered a new paint job
> > which I refused. I don't want my 2,000km old car to be stripped,
> > repainted and most likely ill-assembled!
>
> Not bad, an offer, could have been the option to choose, particularly if the
> paint is easy enough to match. This means downtime for you.
>
>
> > I know that accidents like that do happen. But what really bothers me
> > is the "don't care attitude". I will never go to Subaru Mentone ever
> > again, but where do I take my car for its next service?
>
> The 'don't care' attitude you highlight manifests itself in vitrually every
> business venture in Australia (thinks Foxtel), it is purely symptomatic of
> greater societal issues within individuals. Manners aren't taught anymore
> and we've whole generations of extremely selfish people, we see this
> reflected everyday on the roads throughout the country, often leading to
> crashes and the usual consequences. People are pissed off - feel badly done
> by, either by law or individuals, right or wrong to be, they 'are',-
> regardless.
>
> You must not therefore take that as a personal direct affront, it's not, its
> everywhere, I believe perversely because some people 'like' being that
> way???
>
>
> Can anyone
> > recommend Subaru dealer in Melbourne that cares for their customer's
> > vehicle?
>
> You could goto a workshop outside Subaru and keep your warranty..... There
> is NO guarantee this sort of annoyance will not happen again.
>
> > Funny enough, this morning I had a follow up call from Subaru
> > Australia, to see if I was happy with my first service. (routine
> > call). Well I told them all that happened and got absolutely no
> > response. The person on the phone also didn't care.....
> >
> > This time I was not surprised!
>
> Nope.....
>
> You must 'demand' it be as new I'm afraid, don't overlook the offer -
> discuss it further, ask questions, unless your happy as is.
>
> Then buy a warning triangle from Hella a EU/World type, Part No. '2901'
> (bout $47). Hella
> Australia - Ph: 1800 061 729. Stores in boot in case of breakdown or
> crash!
>
> Enjoy and good luck.
>
> JP

Vlad
10-11-2004, 11:23 AM
Hey MR CDIHL,
I should have bought an X-Trail instead ah? (ahha)(should have
listened to you recommendations!)
How about your local Nissan service center? Any good?

Vlad


"FALUN-DAFA" <hatzolah@hotmail.com> wrote in message news:<clc1af$s04$1@lust.ihug.co.nz>...
> Another satisfied Subaru customer.Mentone is owned by HQ.Have a bitch to
> them...
>
> CDIHL
>
> "Vlad" <vtsyrlin@unite.com.au> wrote in message
> news:ba9a0f8b.0410220642.1eaac3be@posting.google.c om...
> > Hi. My new 2004 model Subaru Outback was due for its first service.
> > Without much hesitation I took it to my local Subaru dealer (Subaru
> > Mentone). After all who would take a better care of my car than my
> > local Subaru dealer!
> > Well few hours later I went to pickup my car up after the service
> > manager called me to say that it was ready. As the service manager
> > drove the car out, I noticed on the front right hand guard two large
> > scratches (5cm and 3 cm long). The scratches are fairly deep and
> > obviously caused by someone working on the car from the side or
> > someone's "don't care" attitude.
> >
> > To say that I was upset would be an understatement. The first response
> > I got was: "The scratches must have been there before!" (Absolute lie)
> > But they looked so fresh that the service manager couldn't argue with
> > me! Anyway, he tried cleaning them out with some cleaning agent, which
> > did nothing. To his credit, he offered me to come back the next
> > morning to have his detailer fix (if possible) the damage. So back I
> > went only to be told that the detailer "called in sick". I wasn't
> > going to take no for an answer. The "preferred" panel shop down the
> > road got most of the scratches out. I was also offered a new paint job
> > which I refused. I don't want my 2,000km old car to be stripped,
> > repainted and most likely ill-assembled!
> >
> > I know that accidents like that do happen. But what really bothers me
> > is the "don't care attitude". I will never go to Subaru Mentone ever
> > again, but where do I take my car for its next service? Can anyone
> > recommend Subaru dealer in Melbourne that cares for their customer's
> > vehicle?
> >
> > Funny enough, this morning I had a follow up call from Subaru
> > Australia, to see if I was happy with my first service. (routine
> > call). Well I told them all that happened and got absolutely no
> > response. The person on the phone also didn't care.....
> >
> > This time I was not surprised!

OMERTA
10-11-2004, 11:23 AM
"Vlad" <vtsyrlin@unite.com.au> wrote in message
news:ba9a0f8b.0410222014.bfcf50b@posting.google.co m...
> Hey MR CDIHL,
> I should have bought an X-Trail instead ah? (ahha)(should have
> listened to you recommendations!)
> How about your local Nissan service center? Any good?

Other than a oil change which a friend does [i watch and drink his beer] it
has never been back to Nissan, these guys will sting your wallet and do a
pox job to boot.As you have unfortunatly experienced.......

Having said that the said Nissan dealer "loaned" a customers Patrol to a
employee for the weekend [it req a clutch and other so they kept it a few
days]

The customer found out [was infact used to tow a boat to a beach house!]
took the dealer to court and got a brand spanking Patrol as comp.

Got worse, the story made the media, this and another few things got the
said dealer head honcho get his franchise terminated from Nissan.To save
face he sold the dealership.....

CDIHL





satisfied Subaru customer.Mentone is owned by HQ.Have a bitch to
> > them...
> >
> > CDIHL
> >
> > "Vlad" <vtsyrlin@unite.com.au> wrote in message
> > news:ba9a0f8b.0410220642.1eaac3be@posting.google.c om...
> > > Hi. My new 2004 model Subaru Outback was due for its first service.
> > > Without much hesitation I took it to my local Subaru dealer (Subaru
> > > Mentone). After all who would take a better care of my car than my
> > > local Subaru dealer!
> > > Well few hours later I went to pickup my car up after the service
> > > manager called me to say that it was ready. As the service manager
> > > drove the car out, I noticed on the front right hand guard two large
> > > scratches (5cm and 3 cm long). The scratches are fairly deep and
> > > obviously caused by someone working on the car from the side or
> > > someone's "don't care" attitude.
> > >
> > > To say that I was upset would be an understatement. The first response
> > > I got was: "The scratches must have been there before!" (Absolute lie)
> > > But they looked so fresh that the service manager couldn't argue with
> > > me! Anyway, he tried cleaning them out with some cleaning agent, which
> > > did nothing. To his credit, he offered me to come back the next
> > > morning to have his detailer fix (if possible) the damage. So back I
> > > went only to be told that the detailer "called in sick". I wasn't
> > > going to take no for an answer. The "preferred" panel shop down the
> > > road got most of the scratches out. I was also offered a new paint job
> > > which I refused. I don't want my 2,000km old car to be stripped,
> > > repainted and most likely ill-assembled!
> > >
> > > I know that accidents like that do happen. But what really bothers me
> > > is the "don't care attitude". I will never go to Subaru Mentone ever
> > > again, but where do I take my car for its next service? Can anyone
> > > recommend Subaru dealer in Melbourne that cares for their customer's
> > > vehicle?
> > >
> > > Funny enough, this morning I had a follow up call from Subaru
> > > Australia, to see if I was happy with my first service. (routine
> > > call). Well I told them all that happened and got absolutely no
> > > response. The person on the phone also didn't care.....
> > >
> > > This time I was not surprised!

Vlad
10-11-2004, 11:23 AM
Hi. My new 2004 model Subaru Outback was due for its first service.
Without much hesitation I took it to my local Subaru dealer (Subaru
Mentone). After all who would take a better care of my car than my
local Subaru dealer!
Well few hours later I went to pickup my car up after the service
manager called me to say that it was ready. As the service manager
drove the car out, I noticed on the front right hand guard two large
scratches (5cm and 3 cm long). The scratches are fairly deep and
obviously caused by someone working on the car from the side or
someone's "don't care" attitude.

To say that I was upset would be an understatement. The first response
I got was: "The scratches must have been there before!" (Absolute lie)
But they looked so fresh that the service manager couldn't argue with
me! Anyway, he tried cleaning them out with some cleaning agent, which
did nothing. To his credit, he offered me to come back the next
morning to have his detailer fix (if possible) the damage. So back I
went only to be told that the detailer "called in sick". I wasn't
going to take no for an answer. The "preferred" panel shop down the
road got most of the scratches out. I was also offered a new paint job
which I refused. I don't want my 2,000km old car to be stripped,
repainted and most likely ill-assembled!

I know that accidents like that do happen. But what really bothers me
is the "don't care attitude". I will never go to Subaru Mentone ever
again, but where do I take my car for its next service? Can anyone
recommend Subaru dealer in Melbourne that cares for their customer's
vehicle?

Funny enough, this morning I had a follow up call from Subaru
Australia, to see if I was happy with my first service. (routine
call). Well I told them all that happened and got absolutely no
response. The person on the phone also didn't care.....

This time I was not surprised!

Mot Adv-NSW
10-11-2004, 11:23 AM
"Vlad" <vtsyrlin@unite.com.au> wrote in message
news:ba9a0f8b.0410220642.1eaac3be@posting.google.c om...
> Hi. My new 2004 model Subaru Outback was due for its first service.


> Well few hours later I went to pickup my car up after the service
> manager called me to say that it was ready. As the service manager
> drove the car out, I noticed on the front right hand guard two large
> scratches (5cm and 3 cm long). The scratches are fairly deep and
> obviously caused by someone working on the car from the side or
> someone's "don't care" attitude.

Yeah great....

> To say that I was upset would be an understatement. The first response
> I got was: "The scratches must have been there before!" (Absolute lie)

Predictable...

> But they looked so fresh that the service manager couldn't argue with
> me!

Good...

Anyway, he tried cleaning them out with some cleaning agent, which
> did nothing.

This 'fix' is more a masking intended for only very minor surface marks....


To his credit, he offered me to come back the next
> morning to have his detailer fix (if possible) the damage. So back I
> went only to be told that the detailer "called in sick".

At the beach....


I wasn't
> going to take no for an answer. The "preferred" panel shop down the
> road got most of the scratches out.

But still noticable, right?


I was also offered a new paint job
> which I refused. I don't want my 2,000km old car to be stripped,
> repainted and most likely ill-assembled!

Not bad, an offer, could have been the option to choose, particularly if the
paint is easy enough to match. This means downtime for you.


> I know that accidents like that do happen. But what really bothers me
> is the "don't care attitude". I will never go to Subaru Mentone ever
> again, but where do I take my car for its next service?

The 'don't care' attitude you highlight manifests itself in vitrually every
business venture in Australia (thinks Foxtel), it is purely symptomatic of
greater societal issues within individuals. Manners aren't taught anymore
and we've whole generations of extremely selfish people, we see this
reflected everyday on the roads throughout the country, often leading to
crashes and the usual consequences. People are pissed off - feel badly done
by, either by law or individuals, right or wrong to be, they 'are',-
regardless.

You must not therefore take that as a personal direct affront, it's not, its
everywhere, I believe perversely because some people 'like' being that
way???


Can anyone
> recommend Subaru dealer in Melbourne that cares for their customer's
> vehicle?

You could goto a workshop outside Subaru and keep your warranty..... There
is NO guarantee this sort of annoyance will not happen again.

> Funny enough, this morning I had a follow up call from Subaru
> Australia, to see if I was happy with my first service. (routine
> call). Well I told them all that happened and got absolutely no
> response. The person on the phone also didn't care.....
>
> This time I was not surprised!

Nope.....

You must 'demand' it be as new I'm afraid, don't overlook the offer -
discuss it further, ask questions, unless your happy as is.

Then buy a warning triangle from Hella a EU/World type, Part No. '2901'
(bout $47). Hella
Australia - Ph: 1800 061 729. Stores in boot in case of breakdown or
crash!

Enjoy and good luck.

JP

Fraser Johnston
10-11-2004, 11:23 AM
"Vlad" <vtsyrlin@unite.com.au> wrote in message
news:ba9a0f8b.0410220642.1eaac3be@posting.google.c om...
> Hi. My new 2004 model Subaru Outback was due for its first service.
> Without much hesitation I took it to my local Subaru dealer (Subaru
> Mentone). After all who would take a better care of my car than my
> local Subaru dealer!
> Well few hours later I went to pickup my car up after the service
> manager called me to say that it was ready. As the service manager
> drove the car out, I noticed on the front right hand guard two large
> scratches (5cm and 3 cm long). The scratches are fairly deep and
> obviously caused by someone working on the car from the side or
> someone's "don't care" attitude.
>
> To say that I was upset would be an understatement. The first response
> I got was: "The scratches must have been there before!" (Absolute lie)
> But they looked so fresh that the service manager couldn't argue with
> me! Anyway, he tried cleaning them out with some cleaning agent, which
> did nothing. To his credit, he offered me to come back the next
> morning to have his detailer fix (if possible) the damage. So back I
> went only to be told that the detailer "called in sick". I wasn't
> going to take no for an answer. The "preferred" panel shop down the
> road got most of the scratches out. I was also offered a new paint job
> which I refused. I don't want my 2,000km old car to be stripped,
> repainted and most likely ill-assembled!
>
> I know that accidents like that do happen. But what really bothers me
> is the "don't care attitude". I will never go to Subaru Mentone ever
> again, but where do I take my car for its next service? Can anyone
> recommend Subaru dealer in Melbourne that cares for their customer's
> vehicle?
>
> Funny enough, this morning I had a follow up call from Subaru
> Australia, to see if I was happy with my first service. (routine
> call). Well I told them all that happened and got absolutely no
> response. The person on the phone also didn't care.....
>
> This time I was not surprised!

Get them to repaint it and insist they provide you with another car while
they paint yours. Then thrash the **** out of it.

Fraser

Serialpest
10-11-2004, 11:23 AM
On 23/10/04 12:42 AM, in article
ba9a0f8b.0410220642.1eaac3be@posting.google.com, "Vlad"
<vtsyrlin@unite.com.au> wrote:

> Hi. My new 2004 model Subaru Outback was due for its first service.
> Without much hesitation I took it to my local Subaru dealer (Subaru
> Mentone). After all who would take a better care of my car than my
> local Subaru dealer!
> Well few hours later I went to pickup my car up after the service
> manager called me to say that it was ready. As the service manager
> drove the car out, I noticed on the front right hand guard two large
> scratches (5cm and 3 cm long). The scratches are fairly deep and
> obviously caused by someone working on the car from the side or
> someone's "don't care" attitude.
>
> To say that I was upset would be an understatement. The first response
> I got was: "The scratches must have been there before!" (Absolute lie)
> But they looked so fresh that the service manager couldn't argue with
> me! Anyway, he tried cleaning them out with some cleaning agent, which
> did nothing. To his credit, he offered me to come back the next
> morning to have his detailer fix (if possible) the damage. So back I
> went only to be told that the detailer "called in sick". I wasn't
> going to take no for an answer. The "preferred" panel shop down the
> road got most of the scratches out. I was also offered a new paint job
> which I refused. I don't want my 2,000km old car to be stripped,
> repainted and most likely ill-assembled!
>
> I know that accidents like that do happen. But what really bothers me
> is the "don't care attitude". I will never go to Subaru Mentone ever
> again, but where do I take my car for its next service? Can anyone
> recommend Subaru dealer in Melbourne that cares for their customer's
> vehicle?
>
> Funny enough, this morning I had a follow up call from Subaru
> Australia, to see if I was happy with my first service. (routine
> call). Well I told them all that happened and got absolutely no
> response. The person on the phone also didn't care.....
>
> This time I was not surprised!

Welcome to the nightmare of dealer servicing. Do yourself a favour - Do it
all yourself. Then you'll know it'll be done right.

FALUN-DAFA
10-11-2004, 11:23 AM
Another satisfied Subaru customer.Mentone is owned by HQ.Have a bitch to
them...

CDIHL

"Vlad" <vtsyrlin@unite.com.au> wrote in message
news:ba9a0f8b.0410220642.1eaac3be@posting.google.c om...
> Hi. My new 2004 model Subaru Outback was due for its first service.
> Without much hesitation I took it to my local Subaru dealer (Subaru
> Mentone). After all who would take a better care of my car than my
> local Subaru dealer!
> Well few hours later I went to pickup my car up after the service
> manager called me to say that it was ready. As the service manager
> drove the car out, I noticed on the front right hand guard two large
> scratches (5cm and 3 cm long). The scratches are fairly deep and
> obviously caused by someone working on the car from the side or
> someone's "don't care" attitude.
>
> To say that I was upset would be an understatement. The first response
> I got was: "The scratches must have been there before!" (Absolute lie)
> But they looked so fresh that the service manager couldn't argue with
> me! Anyway, he tried cleaning them out with some cleaning agent, which
> did nothing. To his credit, he offered me to come back the next
> morning to have his detailer fix (if possible) the damage. So back I
> went only to be told that the detailer "called in sick". I wasn't
> going to take no for an answer. The "preferred" panel shop down the
> road got most of the scratches out. I was also offered a new paint job
> which I refused. I don't want my 2,000km old car to be stripped,
> repainted and most likely ill-assembled!
>
> I know that accidents like that do happen. But what really bothers me
> is the "don't care attitude". I will never go to Subaru Mentone ever
> again, but where do I take my car for its next service? Can anyone
> recommend Subaru dealer in Melbourne that cares for their customer's
> vehicle?
>
> Funny enough, this morning I had a follow up call from Subaru
> Australia, to see if I was happy with my first service. (routine
> call). Well I told them all that happened and got absolutely no
> response. The person on the phone also didn't care.....
>
> This time I was not surprised!

ant
10-11-2004, 11:23 AM
Mot Adv-NSW <mot.adv@gotalk.net.au> wrote in article
<2tsmjkF23jgp1U1@uni-berlin.de>...

> Manners aren't taught anymore
> and we've whole generations of extremely selfish people, we see this
> reflected everyday on the roads throughout the country, often leading to
> crashes and the usual consequences.

Yes, it's endemic, and the worst thing is, these are the very people who
DON'T EVEN HAVE WARNING TRIANGLES!
It's bloody shocking.

ant

Hosted by: Eyo Technologies Pty Ltd. Sponsored by: Actiontec Pty Ltd