Re: 7 days later - still not connected to 3

[guruV]

you don't need to keep your phone off.. once the port has complete your
optus sim will simply stop working and that will be the sign for you to
switch on your 3 phone

it is possible there's a problem with the port but 99% of the time it's
because the gaining carrier has submitted the incorrect account number/dob
and the port has simply been rejected. regardless it is the gaining sp's
responsibility to follow the port progress for you from start to finish

the tio will tell you to speak to a supervisor before they raise a complaint
so i'd suggest calling them once more and ask to speak to their manager to
see if you can get it sorted



"Justin Wigg" <jwigg (AT) dws (DOT) com.au> wrote in message
news:4afd9f53.0411031519.581bfe47 (AT) posting (DOT) google.com...
> Hi all - Hoping that someone might have some info here.
>
> I recently signed a new 24 month contract with 3 and got a new LG
> U8120 phone. 7 days later, I'm *still* waiting for the SIM to be
> activated.
>
> I have called the so called "support" line 3 times only to be told on
> 3 occasions (in an unintelligible Indian accent) that it will actioned
> within 48 hours. I'm still waiting.
>
> Does anyone know if this is a regular thing with 3? As I'm bringing
> across the number from Optus, could Optus be holding up the process?
>
> More importantly, can I continue using my Optus phone (Motorola E365)
> even though Optus might trying to disable the SIM? I know you're
> supposed to keep it turned off, but I can't afford to be off-line for
> 7 days straight. Will I be holding up the process if I turn the E365
> on and start using it again?
>
> My fiance had hassles like this with Orange - I should have learned
> her lesson and avoided Hutchison like the plague.
>
> Thanks in advance for any help...
> --
> SQL> select * from users | Justin Wigg - Melbourne, AUSTRALIA
> where clue > 0; | http://www.dws.com.au
> no rows selected | Reply: jwigg (AT) dws (DOT) com.au

[Michael]

"guruV" <guru (AT) me (DOT) com> wrote in message
news:418c6236$0$805$afc38c87 (AT) news (DOT) optusnet.com.au...
> you don't need to keep your phone off.. once the port has complete your
> optus sim will simply stop working and that will be the sign for you to
> switch on your 3 phone
>
> it is possible there's a problem with the port but 99% of the time it's
> because the gaining carrier has submitted the incorrect account number/dob
> and the port has simply been rejected. regardless it is the gaining sp's
> responsibility to follow the port progress for you from start to finish
>
> the tio will tell you to speak to a supervisor before they raise a
complaint
> so i'd suggest calling them once more and ask to speak to their manager to
> see if you can get it sorted

The TIO will do no such thing.

The TIO will recommend that you speak to someone higher up, or in the
complaints dept of the org in question, but if you have already spoken to
the company once, you are under no obligation to persist further

[guruV]

i used to work for the ombudsman...

you're under no obligation but the tio is also under no obligation if they
believe you haven't pursued the matter with the service provider adequately
to begin with. they will generally advise to speak with a supervisor or
complaints department (if the company has one) unless there are clear
circumstances where the company is in the wrong. reason being if the tio
raises a non-substantiated case the service provider will throw it back in
their face


"Michael" <michael (AT) yahoo (DOT) com> wrote in message
news:_r1jd.19266$K7.16539 (AT) news-server (DOT) bigpond.net.au...
>
> "guruV" <guru (AT) me (DOT) com> wrote in message
> news:418c6236$0$805$afc38c87 (AT) news (DOT) optusnet.com.au...
>> you don't need to keep your phone off.. once the port has complete your
>> optus sim will simply stop working and that will be the sign for you to
>> switch on your 3 phone
>>
>> it is possible there's a problem with the port but 99% of the time it's
>> because the gaining carrier has submitted the incorrect account
>> number/dob
>> and the port has simply been rejected. regardless it is the gaining sp's
>> responsibility to follow the port progress for you from start to finish
>>
>> the tio will tell you to speak to a supervisor before they raise a
> complaint
>> so i'd suggest calling them once more and ask to speak to their manager
>> to
>> see if you can get it sorted
>
> The TIO will do no such thing.
>
> The TIO will recommend that you speak to someone higher up, or in the
> complaints dept of the org in question, but if you have already spoken to
> the company once, you are under no obligation to persist further
>
>

[Michael]

"guruV" <guru (AT) me (DOT) com> wrote in message
news:418cf9c9$0$24942$afc38c87 (AT) news (DOT) optusnet.com.au...
> i used to work for the ombudsman...
>
> you're under no obligation but the tio is also under no obligation if they
> believe you haven't pursued the matter with the service provider
adequately
> to begin with. they will generally advise to speak with a supervisor or

The client has discussed it with the company. That is ALL that is required.
As a customer, you are under no obligation to speak to team leaders /
managers / supervisors, who are often somehow "unavailable", nor are you
obliged to call complaints departments or other staff

> complaints department (if the company has one) unless there are clear
> circumstances where the company is in the wrong. reason being if the tio
> raises a non-substantiated case the service provider will throw it back in
> their face

Whoopy - do.
The TIO still charges them for the case.

[Rod Speed]

Michael <michael (AT) yahoo (DOT) com> wrote in message
news:4Kejd.21665$K7.16201 (AT) news-server (DOT) bigpond.net.au...
> guruV <guru (AT) me (DOT) com> wrote

>> i used to work for the ombudsman...

>> you're under no obligation but the tio is also under
>> no obligation if they believe you haven't pursued the
>> matter with the service provider adequately to begin
>> with. they will generally advise to speak with a supervisor
>> or complaints department (if the company has one)

> The client has discussed it with the company. That is ALL that is required.

Wrong. As always.

> As a customer, you are under no obligation to speak to team leaders
> / managers / supervisors, who are often somehow "unavailable", nor
> are you obliged to call complaints departments or other staff

Wrong. As always.

>> unless there are clear circumstances where the company is in
>> the wrong. reason being if the tio raises a non-substantiated
>> case the service provider will throw it back in their face

> Whoopy - do.
> The TIO still charges them for the case.

Wrong. As always.

[Michael]

"Rod Speed" <rod_speed (AT) yahoo (DOT) com> wrote in message
news:2v5jntF2gi3gqU1 (AT) uni-berlin (DOT) de...
>
> Michael <michael (AT) yahoo (DOT) com> wrote in message
> news:4Kejd.21665$K7.16201 (AT) news-server (DOT) bigpond.net.au...
> > guruV <guru (AT) me (DOT) com> wrote
>
> >> i used to work for the ombudsman...
>
> >> you're under no obligation but the tio is also under
> >> no obligation if they believe you haven't pursued the
> >> matter with the service provider adequately to begin
> >> with. they will generally advise to speak with a supervisor
> >> or complaints department (if the company has one)
>
> > The client has discussed it with the company. That is ALL that is
required.
>
> Wrong. As always.
>
> > As a customer, you are under no obligation to speak to team leaders
> > / managers / supervisors, who are often somehow "unavailable", nor
> > are you obliged to call complaints departments or other staff
>
> Wrong. As always.
>
> >> unless there are clear circumstances where the company is in
> >> the wrong. reason being if the tio raises a non-substantiated
> >> case the service provider will throw it back in their face
>
> > Whoopy - do.
> > The TIO still charges them for the case.
>
> Wrong. As always.

YOU are making the DENIALS
YOU get to prove it.
THATS how it works.

[Rod Speed]

"Michael" <michael (AT) yahoo (DOT) com> wrote in message
news:qrhjd.22234$K7.7340 (AT) news-server (DOT) bigpond.net.au...
>
> "Rod Speed" <rod_speed (AT) yahoo (DOT) com> wrote in message
> news:2v5jntF2gi3gqU1 (AT) uni-berlin (DOT) de...
>>
>> Michael <michael (AT) yahoo (DOT) com> wrote in message
>> news:4Kejd.21665$K7.16201 (AT) news-server (DOT) bigpond.net.au...
>> > guruV <guru (AT) me (DOT) com> wrote
>>
>> >> i used to work for the ombudsman...
>>
>> >> you're under no obligation but the tio is also under
>> >> no obligation if they believe you haven't pursued the
>> >> matter with the service provider adequately to begin
>> >> with. they will generally advise to speak with a supervisor
>> >> or complaints department (if the company has one)
>>
>> > The client has discussed it with the company. That is ALL that is
> required.
>>
>> Wrong. As always.
>>
>> > As a customer, you are under no obligation to speak to team leaders
>> > / managers / supervisors, who are often somehow "unavailable", nor
>> > are you obliged to call complaints departments or other staff
>>
>> Wrong. As always.
>>
>> >> unless there are clear circumstances where the company is in
>> >> the wrong. reason being if the tio raises a non-substantiated
>> >> case the service provider will throw it back in their face
>>
>> > Whoopy - do.
>> > The TIO still charges them for the case.
>>
>> Wrong. As always.

> YOU are making the DENIALS

Wrong. As always.

> YOU get to prove it.

Wrong. As always.

> THATS how it works.

Wrong. As always.

[Tony Lathouras]

"Michael" <michael (AT) yahoo (DOT) com> wrote in message
news:qrhjd.22234$K7.7340 (AT) news-server (DOT) bigpond.net.au...
> YOU are making the DENIALS
> YOU get to prove it.
> THATS how it works.

Oooo, Dunny boy chucks a tantrum, no wonder he got kicked out of the family
nest!

[Michael]

"Tony Lathouras" <tony_lathouras (AT) hotmail (DOT) com> wrote in message
news:cmkap4$rig$1 (AT) otis (DOT) netspace.net.au...
>
> "Michael" <michael (AT) yahoo (DOT) com> wrote in message
> news:qrhjd.22234$K7.7340 (AT) news-server (DOT) bigpond.net.au...
> > YOU are making the DENIALS
> > YOU get to prove it.
> > THATS how it works.
>
> Oooo, Dunny boy chucks a tantrum, no wonder he got kicked out of the
family
> nest!

Laughyyourassoff, you gotta pay more attention to the group.

My reply was classic faux-Rod.

Those in the know understood is, you are just, as always, an outsider
looking in, laughing, but not sure what is going on

[guruV]

> Whoopy - do.
> The TIO still charges them for the case.

the service provider can dispute it and have the charges withdrawn.. trust
me it happens

[Tony Lathouras]

"Michael" <michael (AT) yahoo (DOT) com> wrote in message
news:0zjjd.22637$K7.17385 (AT) news-server (DOT) bigpond.net.au...
>
> "Tony Lathouras" <tony_lathouras (AT) hotmail (DOT) com> wrote in message
> news:cmkap4$rig$1 (AT) otis (DOT) netspace.net.au...
>>
>> "Michael" <michael (AT) yahoo (DOT) com> wrote in message
>> news:qrhjd.22234$K7.7340 (AT) news-server (DOT) bigpond.net.au...
>> > YOU are making the DENIALS
>> > YOU get to prove it.
>> > THATS how it works.
>>
>> Oooo, Dunny boy chucks a tantrum, no wonder he got kicked out of the
> family
>> nest!
>
> Laughyyourassoff, you gotta pay more attention to the group.

Yawwwnnnn, try something original boy. At least do a two headed gag or
something occasionally.

>
> My reply was classic faux-Rod.
>
> Those in the know understood is, you are just, as always, an outsider
> looking in, laughing, but not sure what is going on

"Those in the know understood is,"??????? Nup, you are gonna have to phone a
friend or rephrase that one dunny boy.

Yep, I look in each day and laugh, its a bore that it is always at your
comments however. I wish there was another retard that would start posting
here.

Hey, you could get your <cough> Sister <cough> to start posting
again!!!!!!!!

[Tony Lathouras]

"guruV" <guru (AT) me (DOT) com> wrote in message
news:418dd916$0$22601$afc38c87 (AT) news (DOT) optusnet.com.au...
>> Whoopy - do.
>> The TIO still charges them for the case.
>
> the service provider can dispute it and have the charges withdrawn.. trust
> me it happens
>
Nup, it only happens the way Michael says it happens...trust him
<Caution - Take above advice with at least 1 grain of salt>