Telstra Pre-Paid Plus Stuff-up

[thegoons]

Telstra recently wrote to all subscribers on the "old" Telstra Pre Paid
system, to advise of the migration to the new Telstra Pre Paid Plus system
in Feb/Mar 2005.

In the pricing comparison table (attachment enclosed with the letter) they
stuffed up, and mentioned that the "Off Rate" for TPP+ is charged per-second
(would be a printing/typo error).

They also claim that "once you are migrated, you will be able to take
advantage of the special one cent per minute to mobiles offer". However,
that offer expires on 1 Jan 2005 (unless extended), yet the migration takes
place in Feb/Mar 2005.

May I suggest that affected TPP users contact Telstra on 125111 or 1258880
to demand per-second charging, or alternatively refer the matter to the TIO
and ACCC.

[The Family]

Yep, I have that letter.

Another very poorly prepared piece of propaganda that in several respects is
just plain wrong.

The objective, of course, is to make you feel good about paying more for the
"migration." Notice that they leave out the bit about how on the old CDMA
Prepaid system your account stays live provided it has a credit balance?
(In other words, there's no 6-month or whatever limit on service following a
recharge). This, to me, is a major change and I suspect the real reason for
the migration. Telstra, of course, tries to convince us that the present
platform is obsolete yadda yadda. Piffle.

Telstra could, of course, use the 'new' accounting platform to which we're
being moved (it's actually OLDER than the system that is being retired!) and
wire in the current charging system. No surprise that it won't do this.


"thegoons" <thegoons@bigpond.com> wrote in message
news:34hdm8F4cocoaU1@individual.net...
> Telstra recently wrote to all subscribers on the "old" Telstra Pre Paid
> system, to advise of the migration to the new Telstra Pre Paid Plus system
> in Feb/Mar 2005.
>
> In the pricing comparison table (attachment enclosed with the letter) they
> stuffed up, and mentioned that the "Off Rate" for TPP+ is charged
> per-second (would be a printing/typo error).
>
> They also claim that "once you are migrated, you will be able to take
> advantage of the special one cent per minute to mobiles offer". However,
> that offer expires on 1 Jan 2005 (unless extended), yet the migration
> takes place in Feb/Mar 2005.
>
> May I suggest that affected TPP users contact Telstra on 125111 or 1258880
> to demand per-second charging, or alternatively refer the matter to the
> TIO and ACCC.
>
>
>

[thegoons]

Exactly! The system they are using now for TPP+ was the old Zip system,
whereas TPP only originated about 4 or 5 years ago.

Something else for me to tell the ACCC.


"The Family" <someone@somewhere.com> wrote in message
news:41e48925$1@duster.adelaide.on.net...
> Yep, I have that letter.
>
> Another very poorly prepared piece of propaganda that in several respects
> is just plain wrong.
>
> The objective, of course, is to make you feel good about paying more for
> the "migration." Notice that they leave out the bit about how on the old
> CDMA Prepaid system your account stays live provided it has a credit
> balance? (In other words, there's no 6-month or whatever limit on service
> following a recharge). This, to me, is a major change and I suspect the
> real reason for the migration. Telstra, of course, tries to convince us
> that the present platform is obsolete yadda yadda. Piffle.
>
> Telstra could, of course, use the 'new' accounting platform to which we're
> being moved (it's actually OLDER than the system that is being retired!)
> and wire in the current charging system. No surprise that it won't do
> this.
>
>
> "thegoons" <thegoons@bigpond.com> wrote in message
> news:34hdm8F4cocoaU1@individual.net...
>> Telstra recently wrote to all subscribers on the "old" Telstra Pre Paid
>> system, to advise of the migration to the new Telstra Pre Paid Plus
>> system in Feb/Mar 2005.
>>
>> In the pricing comparison table (attachment enclosed with the letter)
>> they stuffed up, and mentioned that the "Off Rate" for TPP+ is charged
>> per-second (would be a printing/typo error).
>>
>> They also claim that "once you are migrated, you will be able to take
>> advantage of the special one cent per minute to mobiles offer". However,
>> that offer expires on 1 Jan 2005 (unless extended), yet the migration
>> takes place in Feb/Mar 2005.
>>
>> May I suggest that affected TPP users contact Telstra on 125111 or
>> 1258880 to demand per-second charging, or alternatively refer the matter
>> to the TIO and ACCC.
>>
>>
>>
>
>

[Michael]

> Telstra could, of course, use the 'new' accounting platform to which we're
> being moved (it's actually OLDER than the system that is being retired!)
and
> wire in the current charging system. No surprise that it won't do this.

There are two seperate platforms.
You cant add one to the other, because then you only have one.
What exactly are you after?

[Michael]

"thegoons" <thegoons@bigpond.com> wrote in message
news:34k6i9F4aud98U1@individual.net...
> Exactly! The system they are using now for TPP+ was the old Zip system,
> whereas TPP only originated about 4 or 5 years ago.
>
> Something else for me to tell the ACCC.

They dont give a fat rats arse what the names of the platforms are

[thegoons]

Migrate TPP customers over to TPP+ but keep them on the old tarrif. Surely
it aint hard with software these days. Nothing different from how many
people still remain on old flexi-plan charging tarrifs cos they never
changed em

"Michael" <michael@yahoo.com> wrote in message
news:8%0Gd.119031$K7.73069@news-server.bigpond.net.au...
>> Telstra could, of course, use the 'new' accounting platform to which
>> we're
>> being moved (it's actually OLDER than the system that is being retired!)
> and
>> wire in the current charging system. No surprise that it won't do this.
>
> There are two seperate platforms.
> You cant add one to the other, because then you only have one.
> What exactly are you after?
>
>

[Michael]

"thegoons" <thegoons@bigpond.com> wrote in message
news:34rt5qF4d1i0gU1@individual.net...
> Migrate TPP customers over to TPP+ but keep them on the old tarrif. Surely
> it aint hard with software these days. Nothing different from how many
> people still remain on old flexi-plan charging tarrifs cos they never
> changed em

Ahhh now I get your point.
This is certainly doable, however there aint much different between the
tariffs anyway, it really depends on your call patterns

and most Telstra Prepaid customers dont make any calls
>
> "Michael" <michael@yahoo.com> wrote in message
> news:8%0Gd.119031$K7.73069@news-server.bigpond.net.au...
> >> Telstra could, of course, use the 'new' accounting platform to which
> >> we're
> >> being moved (it's actually OLDER than the system that is being
retired!)
> > and
> >> wire in the current charging system. No surprise that it won't do
this.
> >
> > There are two seperate platforms.
> > You cant add one to the other, because then you only have one.
> > What exactly are you after?
> >
> >
>
>

[thegoons]

"Michael" <michael@yahoo.com> wrote in message
news:eL5Gd.119335$K7.45918@news-server.bigpond.net.au...
>
> "thegoons" <thegoons@bigpond.com> wrote in message
> news:34rt5qF4d1i0gU1@individual.net...
>> Migrate TPP customers over to TPP+ but keep them on the old tarrif.
>> Surely
>> it aint hard with software these days. Nothing different from how many
>> people still remain on old flexi-plan charging tarrifs cos they never
>> changed em
>
> Ahhh now I get your point.
> This is certainly doable, however there aint much different between the
> tariffs anyway, it really depends on your call patterns
>
> and most Telstra Prepaid customers dont make any calls

Yup agreed - but have to admit the 5c/min Telstra-Telstra calls after 7pm
and all weekend will be sadly missed

>>
>> "Michael" <michael@yahoo.com> wrote in message
>> news:8%0Gd.119031$K7.73069@news-server.bigpond.net.au...
>> >> Telstra could, of course, use the 'new' accounting platform to which
>> >> we're
>> >> being moved (it's actually OLDER than the system that is being
> retired!)
>> > and
>> >> wire in the current charging system. No surprise that it won't do
> this.
>> >
>> > There are two seperate platforms.
>> > You cant add one to the other, because then you only have one.
>> > What exactly are you after?
>> >
>> >
>>
>>
>
>

[Michael]

> >> Migrate TPP customers over to TPP+ but keep them on the old tarrif.
> >> Surely
> >> it aint hard with software these days. Nothing different from how many
> >> people still remain on old flexi-plan charging tarrifs cos they never
> >> changed em
> >
> > Ahhh now I get your point.
> > This is certainly doable, however there aint much different between the
> > tariffs anyway, it really depends on your call patterns
> >
> > and most Telstra Prepaid customers dont make any calls
>
> Yup agreed - but have to admit the 5c/min Telstra-Telstra calls after 7pm
> and all weekend will be sadly missed

You get the 1c per minute bizzo if it still exists / been extended

[The Family]

"Michael" <michael@yahoo.com> wrote in message
news:eL5Gd.119335$K7.45918@news-server.bigpond.net.au...
>
> "thegoons" <thegoons@bigpond.com> wrote in message
> news:34rt5qF4d1i0gU1@individual.net...
>> Migrate TPP customers over to TPP+ but keep them on the old tarrif.
>> Surely
>> it aint hard with software these days. Nothing different from how many
>> people still remain on old flexi-plan charging tarrifs cos they never
>> changed em
>
> Ahhh now I get your point.
> This is certainly doable, however there aint much different between the
> tariffs anyway, it really depends on your call patterns
>

There's a big difference. CDMA Prepaid doesn't have a recharge expiry date
whereas PP+ does.

> and most Telstra Prepaid customers dont make any calls
>>
>> "Michael" <michael@yahoo.com> wrote in message
>> news:8%0Gd.119031$K7.73069@news-server.bigpond.net.au...
>> >> Telstra could, of course, use the 'new' accounting platform to which
>> >> we're
>> >> being moved (it's actually OLDER than the system that is being
> retired!)
>> > and
>> >> wire in the current charging system. No surprise that it won't do
> this.
>> >
>> > There are two seperate platforms.
>> > You cant add one to the other, because then you only have one.
>> > What exactly are you after?
>> >
>> >
>>
>>
>
>

[Me]

Is there a webpage that details both of these plans?
I am on CDMA PP and am not looking forward to the forced shuffle onto
PP+....

"The Family" <someone@somewhere.com> wrote in message
news:41e98136$1@duster.adelaide.on.net...
>
> "Michael" <michael@yahoo.com> wrote in message
> news:eL5Gd.119335$K7.45918@news-server.bigpond.net.au...
>>
>> "thegoons" <thegoons@bigpond.com> wrote in message
>> news:34rt5qF4d1i0gU1@individual.net...
>>> Migrate TPP customers over to TPP+ but keep them on the old tarrif.
>>> Surely
>>> it aint hard with software these days. Nothing different from how many
>>> people still remain on old flexi-plan charging tarrifs cos they never
>>> changed em
>>
>> Ahhh now I get your point.
>> This is certainly doable, however there aint much different between the
>> tariffs anyway, it really depends on your call patterns
>>
>
> There's a big difference. CDMA Prepaid doesn't have a recharge expiry
> date whereas PP+ does.
>
>> and most Telstra Prepaid customers dont make any calls
>>>
>>> "Michael" <michael@yahoo.com> wrote in message
>>> news:8%0Gd.119031$K7.73069@news-server.bigpond.net.au...
>>> >> Telstra could, of course, use the 'new' accounting platform to which
>>> >> we're
>>> >> being moved (it's actually OLDER than the system that is being
>> retired!)
>>> > and
>>> >> wire in the current charging system. No surprise that it won't do
>> this.
>>> >
>>> > There are two seperate platforms.
>>> > You cant add one to the other, because then you only have one.
>>> > What exactly are you after?
>>> >
>>> >
>>>
>>>
>>
>>
>
>

[thegoons]

Yes - http://www.telstra.com.au/mobile/mobiles/prepaid/prepaid_news.htm

but the claim that the old TPP system had credit expiry is incorrect -
officially "yes", but never enforced.

"Me" <cashie@no-spam.com.au> wrote in message
news:41e9bc30@dnews.tpgi.com.au...
> Is there a webpage that details both of these plans?
> I am on CDMA PP and am not looking forward to the forced shuffle onto
> PP+....
>
> "The Family" <someone@somewhere.com> wrote in message
> news:41e98136$1@duster.adelaide.on.net...
>>
>> "Michael" <michael@yahoo.com> wrote in message
>> news:eL5Gd.119335$K7.45918@news-server.bigpond.net.au...
>>>
>>> "thegoons" <thegoons@bigpond.com> wrote in message
>>> news:34rt5qF4d1i0gU1@individual.net...
>>>> Migrate TPP customers over to TPP+ but keep them on the old tarrif.
>>>> Surely
>>>> it aint hard with software these days. Nothing different from how many
>>>> people still remain on old flexi-plan charging tarrifs cos they never
>>>> changed em
>>>
>>> Ahhh now I get your point.
>>> This is certainly doable, however there aint much different between the
>>> tariffs anyway, it really depends on your call patterns
>>>
>>
>> There's a big difference. CDMA Prepaid doesn't have a recharge expiry
>> date whereas PP+ does.
>>
>>> and most Telstra Prepaid customers dont make any calls
>>>>
>>>> "Michael" <michael@yahoo.com> wrote in message
>>>> news:8%0Gd.119031$K7.73069@news-server.bigpond.net.au...
>>>> >> Telstra could, of course, use the 'new' accounting platform to which
>>>> >> we're
>>>> >> being moved (it's actually OLDER than the system that is being
>>> retired!)
>>>> > and
>>>> >> wire in the current charging system. No surprise that it won't do
>>> this.
>>>> >
>>>> > There are two seperate platforms.
>>>> > You cant add one to the other, because then you only have one.
>>>> > What exactly are you after?
>>>> >
>>>> >
>>>>
>>>>
>>>
>>>
>>
>>
>
>

[Michael]

> >> Migrate TPP customers over to TPP+ but keep them on the old tarrif.
> >> Surely
> >> it aint hard with software these days. Nothing different from how many
> >> people still remain on old flexi-plan charging tarrifs cos they never
> >> changed em
> >
> > Ahhh now I get your point.
> > This is certainly doable, however there aint much different between the
> > tariffs anyway, it really depends on your call patterns
> >
> There's a big difference. CDMA Prepaid doesn't have a recharge expiry
date
> whereas PP+ does.

I thought you were referring to call charges

There is not going to be a snowballs chance in hell that Telstra (or anyone)
would allow you no recharge expiry date.

In reality, there has always been a recharge expiry date. Its just never
been enforced

[The Family]

"Michael" <michael@yahoo.com> wrote in message
news:diMGd.121843$K7.81249@news-server.bigpond.net.au...
> > >> Migrate TPP customers over to TPP+ but keep them on the old tarrif.
> > >> Surely
> > >> it aint hard with software these days. Nothing different from how
many
> > >> people still remain on old flexi-plan charging tarrifs cos they never
> > >> changed em
> > >
> > > Ahhh now I get your point.
> > > This is certainly doable, however there aint much different between
the
> > > tariffs anyway, it really depends on your call patterns
> > >
> > There's a big difference. CDMA Prepaid doesn't have a recharge expiry
> date
> > whereas PP+ does.
>
> I thought you were referring to call charges
>
> There is not going to be a snowballs chance in hell that Telstra (or
anyone)
> would allow you no recharge expiry date.
>
> In reality, there has always been a recharge expiry date. Its just never
> been enforced
>

In reality Telstra provided a flyer several years ago making it crystal
clear that TPP CDMA has no recharge expiry date provided the account credit
does not fall to nil. I still have a copy.

[Jabba]

"Michael" <michael@yahoo.com> wrote in message
news:diMGd.121843$K7.81249@news-server.bigpond.net.au...
> > There's a big difference. CDMA Prepaid doesn't have a recharge expiry
> date
> > whereas PP+ does.
>
> I thought you were referring to call charges
>
> There is not going to be a snowballs chance in hell that Telstra (or
anyone)
> would allow you no recharge expiry date.
>
> In reality, there has always been a recharge expiry date. Its just never
> been enforced

Too right! I had a Telstra PP account back in 2000 (when it was named 'Zip'
or something childish) so work colleagues on Telstra could call for free.
Plugged the SIM in this morning and viola, the number is still active and
can receive calls.

I wouldn't have recharged that account since late 2000, and I would have
only ever put $50 on it. I'm quite impressed it still works - albeit there
is no credit left.

[Michael]

"The Family" <someone@somewhere.com> wrote in message
news:41ebe53b$1@duster.adelaide.on.net...
>
> "Michael" <michael@yahoo.com> wrote in message
> news:diMGd.121843$K7.81249@news-server.bigpond.net.au...
> > > >> Migrate TPP customers over to TPP+ but keep them on the old tarrif.
> > > >> Surely
> > > >> it aint hard with software these days. Nothing different from how
> many
> > > >> people still remain on old flexi-plan charging tarrifs cos they
never
> > > >> changed em
> > > >
> > > > Ahhh now I get your point.
> > > > This is certainly doable, however there aint much different between
> the
> > > > tariffs anyway, it really depends on your call patterns
> > > >
> > > There's a big difference. CDMA Prepaid doesn't have a recharge expiry
> > date
> > > whereas PP+ does.
> >
> > I thought you were referring to call charges
> >
> > There is not going to be a snowballs chance in hell that Telstra (or
> anyone)
> > would allow you no recharge expiry date.
> >
> > In reality, there has always been a recharge expiry date. Its just never
> > been enforced
> >
>
> In reality Telstra provided a flyer several years ago making it crystal
> clear that TPP CDMA has no recharge expiry date provided the account
credit
> does not fall to nil. I still have a copy.

Sorry, you misread it
>
>

[Michael]

> > There is not going to be a snowballs chance in hell that Telstra (or
> anyone)
> > would allow you no recharge expiry date.
> >
> > In reality, there has always been a recharge expiry date. Its just never
> > been enforced
>
> Too right! I had a Telstra PP account back in 2000 (when it was named
'Zip'
> or something childish) so work colleagues on Telstra could call for free.

Zip was the other prepaid WITH and expiry. Then it became U, then Communic8
and then Telstra prepaid plus

> Plugged the SIM in this morning and viola, the number is still active and
> can receive calls.

not for long :-)
it will be converted to tpp+ in feb/mar

> I wouldn't have recharged that account since late 2000, and I would have
> only ever put $50 on it. I'm quite impressed it still works - albeit there
> is no credit left.

yep
>
>

[thegoons]

"Michael" <michael@yahoo.com> wrote in message
news:SN6Hd.123308$K7.67588@news-server.bigpond.net.au...
>> > There is not going to be a snowballs chance in hell that Telstra (or
>> anyone)
>> > would allow you no recharge expiry date.
>> >
>> > In reality, there has always been a recharge expiry date. Its just
>> > never
>> > been enforced
>>
>> Too right! I had a Telstra PP account back in 2000 (when it was named
> 'Zip'
>> or something childish) so work colleagues on Telstra could call for free.
>
> Zip was the other prepaid WITH and expiry. Then it became U, then
> Communic8
> and then Telstra prepaid plus
>
>> Plugged the SIM in this morning and viola, the number is still active and
>> can receive calls.
>
> not for long :-)
> it will be converted to tpp+ in feb/mar

Wrong, he will receive a $15 credit in Feb/Mar (valid for 6 months), as per
the mailouts to customers.

>
>> I wouldn't have recharged that account since late 2000, and I would have
>> only ever put $50 on it. I'm quite impressed it still works - albeit
>> there
>> is no credit left.
>
> yep
>>
>>
>
>

[Michael]

> >> Plugged the SIM in this morning and viola, the number is still active
and
> >> can receive calls.
> >
> > not for long :-)
> > it will be converted to tpp+ in feb/mar
>
> Wrong, he will receive a $15 credit in Feb/Mar (valid for 6 months), as
per
> the mailouts to customers.

yeah, and if he doesnt recharge the service will be disconnected
relatively quickly in relation to the 5 years he has had the service

[The Family]

"Michael" <michael@yahoo.com> wrote in message
news:SN6Hd.123307$K7.62488@news-server.bigpond.net.au...
>
> "The Family" <someone@somewhere.com> wrote in message
> news:41ebe53b$1@duster.adelaide.on.net...
>>
>> "Michael" <michael@yahoo.com> wrote in message
>> news:diMGd.121843$K7.81249@news-server.bigpond.net.au...
>> > > >> Migrate TPP customers over to TPP+ but keep them on the old
>> > > >> tarrif.
>> > > >> Surely
>> > > >> it aint hard with software these days. Nothing different from how
>> many
>> > > >> people still remain on old flexi-plan charging tarrifs cos they
> never
>> > > >> changed em
>> > > >
>> > > > Ahhh now I get your point.
>> > > > This is certainly doable, however there aint much different between
>> the
>> > > > tariffs anyway, it really depends on your call patterns
>> > > >
>> > > There's a big difference. CDMA Prepaid doesn't have a recharge
>> > > expiry
>> > date
>> > > whereas PP+ does.
>> >
>> > I thought you were referring to call charges
>> >
>> > There is not going to be a snowballs chance in hell that Telstra (or
>> anyone)
>> > would allow you no recharge expiry date.
>> >
>> > In reality, there has always been a recharge expiry date. Its just
>> > never
>> > been enforced
>> >
>>
>> In reality Telstra provided a flyer several years ago making it crystal
>> clear that TPP CDMA has no recharge expiry date provided the account
> credit
>> does not fall to nil. I still have a copy.
>
> Sorry, you misread it
>>

No. It's here in front of me and very clear.

Don't try and 'remember' Mikey. You're clearly out of your depth on this.