Orange Prepay changes from 13/01/2005

[Charlie Wong]

Just a reminder that the Orange Prepay changes previously announced
come into effect from midnight tonight.

You have just over two hours to whack on a $33 recharge (the minimum
currently available) and have that credit last you 365 days as
recharges applied from tomorrow will be subject to the new expiry
periods (eg. the $33 recharge amount expires in 60 days).

I've chucked on one $33 recharge to each of my two Orange Prepay (with
TalkZone) services via the credit card top-up number. If you don't
have a credit card, you can use E-Pay at all the usual outlets.

See <www.orange.net.au> for more information - click on the "browse Q
& A's" link on the right-hand navigation bar or
<http://orange.custhelp.com/>.

A summary of the changes taken from the Orange web site appears below:

"Great news! In early 2005, Orange will be launching a new prepaid
service packed with more features. In preparation for this we are no
longer accepting new Orange Metro PrePay customers. We will, of
course, continue to support our existing Metro PrePay customers, but
with an enhanced service and changes to a few of your Metro PrePay
charges. These will come into effect from the 13th January 2005.

From this time you will be able to use your Orange prepaid phone
almost anywhere in Australia with our new prepaid national roaming
feature! You will also be able to send international SMS for only 22c
per message. You will also benefit from some great new call and
balance management features on the Orange Metro PrePay service such
as:

- being able to easily check the details of your last 10 calls
whenever you want, wherever you are, using your Orange PrePay phone
for free
- get free SMS warnings when your call credit balance falls below $5
and / or when you call credit is within 5 days of expiry

Orange will also be making some other changes your Orange Metro PrePay
service.

These changes will include changes to:

- some of your call charges
- the recharge top up amounts, expiry periods and the recharge only
period".

[Michael]

"Charlie Wong" <willwasteyou@hotmail.com> wrote in message
news:isv9u0hq8ko9ca2jlrnk0vll04vbrpe02v@4ax.com...
> Just a reminder that the Orange Prepay changes previously announced
> come into effect from midnight tonight.

Didnt notice any, I guess now I have.

> You have just over two hours to whack on a $33 recharge (the minimum
> currently available) and have that credit last you 365 days as
> recharges applied from tomorrow will be subject to the new expiry
> periods (eg. the $33 recharge amount expires in 60 days).

Why wack any money on?
Just rang up and my existing balance of $16.88 will expire in 362 days

[Charlie Wong]

On Sat, 15 Jan 2005 04:40:11 GMT, "Michael" <michael@yahoo.com> wrote:

>Why wack any money on?

Because whacking on $30 before gives that credit a 365 day expiry,
whacking on after gives that same $30 a 60 day expiry.

(This is assuming you want to put on ANY credit in the first place. In
your case, you're fine as you are, it appears).

[Michael]

"Charlie Wong" <willwasteyou@hotmail.com> wrote in message
news:slehu0lag9qll1j6hvqbpems24dtfoms00@4ax.com...
> On Sat, 15 Jan 2005 04:40:11 GMT, "Michael" <michael@yahoo.com> wrote:
>
> >Why wack any money on?
>
> Because whacking on $30 before gives that credit a 365 day expiry,
> whacking on after gives that same $30 a 60 day expiry.
>
> (This is assuming you want to put on ANY credit in the first place. In
> your case, you're fine as you are, it appears).

Yup.
I think ill take the 362 days, after that it will probably be disconnected
got about 40 prepaids anyway, dont need any more :-)

[thegoons]

I tried recharging at 10.31pm on 12 Jan ($30) however for some reason they
"claim" it never went through and they disconnected me. Luckily I kept the
receipt number, so their "technicians" (someone with half a clue) will look
into it.

Orange. Fair?

"Michael" <michael@yahoo.com> wrote in message
news:eL5Gd.119334$K7.3772@news-server.bigpond.net.au...
>
> "Charlie Wong" <willwasteyou@hotmail.com> wrote in message
> news:slehu0lag9qll1j6hvqbpems24dtfoms00@4ax.com...
>> On Sat, 15 Jan 2005 04:40:11 GMT, "Michael" <michael@yahoo.com> wrote:
>>
>> >Why wack any money on?
>>
>> Because whacking on $30 before gives that credit a 365 day expiry,
>> whacking on after gives that same $30 a 60 day expiry.
>>
>> (This is assuming you want to put on ANY credit in the first place. In
>> your case, you're fine as you are, it appears).
>
> Yup.
> I think ill take the 362 days, after that it will probably be disconnected
> got about 40 prepaids anyway, dont need any more :-)
>
>

[Michael]

"thegoons" <thegoons@bigpond.com> wrote in message
news:34sjfgF4f4r29U1@individual.net...
> I tried recharging at 10.31pm on 12 Jan ($30) however for some reason they
> "claim" it never went through and they disconnected me. Luckily I kept the
> receipt number, so their "technicians" (someone with half a clue) will
look
> into it.
>
> Orange. Fair?

You will just have to wait and see, I guess.

I cant complain, had the thing since 2001 with minimal to no recharge. 4
years is good value
My Telstra Prepaid at about 4.5 is slightly better value :-)
>
> "Michael" <michael@yahoo.com> wrote in message
> news:eL5Gd.119334$K7.3772@news-server.bigpond.net.au...
> >
> > "Charlie Wong" <willwasteyou@hotmail.com> wrote in message
> > news:slehu0lag9qll1j6hvqbpems24dtfoms00@4ax.com...
> >> On Sat, 15 Jan 2005 04:40:11 GMT, "Michael" <michael@yahoo.com> wrote:
> >>
> >> >Why wack any money on?
> >>
> >> Because whacking on $30 before gives that credit a 365 day expiry,
> >> whacking on after gives that same $30 a 60 day expiry.
> >>
> >> (This is assuming you want to put on ANY credit in the first place. In
> >> your case, you're fine as you are, it appears).
> >
> > Yup.
> > I think ill take the 362 days, after that it will probably be
disconnected
> > got about 40 prepaids anyway, dont need any more :-)
> >
> >
>
>

[Charlie Wong]

On Sun, 16 Jan 2005 00:17:38 +1100, "thegoons" <thegoons@bigpond.com>
wrote:

>I tried recharging at 10.31pm on 12 Jan ($30) however for some reason they
>"claim" it never went through and they disconnected me. Luckily I kept the
>receipt number, so their "technicians" (someone with half a clue) will look
>into it.
>
>Orange. Fair?

Yep, same problem. I had the receipt faxed to me. They want me to call
in everu 60 days to re-apply the outstanding credit. We'll see about
that.

[thegoons]

Make sure they extend the credit for the full 365 days. They temporarily
credited me with $10 but it expires in 31 days. I have phoned and e-mailed
them. Suggest you take it to the Ombudsman if not sorted out soon (after
asking for a team leader).


"Charlie Wong" <willwasteyou@hotmail.com> wrote in message
news:a2biu0pgvuvlnlqihaa6k5cb621b93g2nl@4ax.com...
> On Sun, 16 Jan 2005 00:17:38 +1100, "thegoons" <thegoons@bigpond.com>
> wrote:
>
>>I tried recharging at 10.31pm on 12 Jan ($30) however for some reason they
>>"claim" it never went through and they disconnected me. Luckily I kept the
>>receipt number, so their "technicians" (someone with half a clue) will
>>look
>>into it.
>>
>>Orange. Fair?
>
> Yep, same problem. I had the receipt faxed to me. They want me to call
> in everu 60 days to re-apply the outstanding credit. We'll see about
> that.

[Michael]

"Charlie Wong" <willwasteyou@hotmail.com> wrote in message
news:a2biu0pgvuvlnlqihaa6k5cb621b93g2nl@4ax.com...
> On Sun, 16 Jan 2005 00:17:38 +1100, "thegoons" <thegoons@bigpond.com>
> wrote:
>
> >I tried recharging at 10.31pm on 12 Jan ($30) however for some reason
they
> >"claim" it never went through and they disconnected me. Luckily I kept
the
> >receipt number, so their "technicians" (someone with half a clue) will
look
> >into it.
> >
> >Orange. Fair?
>
> Yep, same problem. I had the receipt faxed to me. They want me to call
> in everu 60 days to re-apply the outstanding credit. We'll see about
> that.

I had a similar issue with Virgin a while ago.
They want me to call in time and time again so they can apply "unlimited"
credit

Im surprised they have no workaroundss

[thegoons]

Still no response from Orange

"thegoons" <thegoons@bigpond.com> wrote in message
news:34ssqhF4e6uc8U1@individual.net...
> Make sure they extend the credit for the full 365 days. They temporarily
> credited me with $10 but it expires in 31 days. I have phoned and e-mailed
> them. Suggest you take it to the Ombudsman if not sorted out soon (after
> asking for a team leader).
>
>
> "Charlie Wong" <willwasteyou@hotmail.com> wrote in message
> news:a2biu0pgvuvlnlqihaa6k5cb621b93g2nl@4ax.com...
>> On Sun, 16 Jan 2005 00:17:38 +1100, "thegoons" <thegoons@bigpond.com>
>> wrote:
>>
>>>I tried recharging at 10.31pm on 12 Jan ($30) however for some reason
>>>they
>>>"claim" it never went through and they disconnected me. Luckily I kept
>>>the
>>>receipt number, so their "technicians" (someone with half a clue) will
>>>look
>>>into it.
>>>
>>>Orange. Fair?
>>
>> Yep, same problem. I had the receipt faxed to me. They want me to call
>> in everu 60 days to re-apply the outstanding credit. We'll see about
>> that.
>
>

[thegoons]

Issue addreseed; credit re-established + they added an extra $20 (won;t
complain!) and expiry extended to 366 days from today! Fair!
"thegoons" <thegoons@bigpond.com> wrote in message
news:3578p6F4hc4quU1@individual.net...
> Still no response from Orange
>
> "thegoons" <thegoons@bigpond.com> wrote in message
> news:34ssqhF4e6uc8U1@individual.net...
>> Make sure they extend the credit for the full 365 days. They temporarily
>> credited me with $10 but it expires in 31 days. I have phoned and
>> e-mailed them. Suggest you take it to the Ombudsman if not sorted out
>> soon (after asking for a team leader).
>>
>>
>> "Charlie Wong" <willwasteyou@hotmail.com> wrote in message
>> news:a2biu0pgvuvlnlqihaa6k5cb621b93g2nl@4ax.com...
>>> On Sun, 16 Jan 2005 00:17:38 +1100, "thegoons" <thegoons@bigpond.com>
>>> wrote:
>>>
>>>>I tried recharging at 10.31pm on 12 Jan ($30) however for some reason
>>>>they
>>>>"claim" it never went through and they disconnected me. Luckily I kept
>>>>the
>>>>receipt number, so their "technicians" (someone with half a clue) will
>>>>look
>>>>into it.
>>>>
>>>>Orange. Fair?
>>>
>>> Yep, same problem. I had the receipt faxed to me. They want me to call
>>> in everu 60 days to re-apply the outstanding credit. We'll see about
>>> that.
>>
>>
>
>

[Charlie Wong]

On Fri, 21 Jan 2005 23:16:47 +1100, "thegoons" <thegoons@bigpond.com>
wrote:

>Issue addreseed; credit re-established + they added an extra $20 (won;t
>complain!) and expiry extended to 366 days from today! Fair!

Looks like that you and I weren't the only ones to suffer this
problem.

I was told that Orange had to implement a quick fix to allow the
customer service staff to add credits with a 366 day expiry.

[thegoons]

"Charlie Wong" <willwasteyou@hotmail.com> wrote in message
news:5853v0dh2s6j65eo6equ5v067k49ihuuhf@4ax.com...
> On Fri, 21 Jan 2005 23:16:47 +1100, "thegoons" <thegoons@bigpond.com>
> wrote:
>
>>Issue addreseed; credit re-established + they added an extra $20 (won;t
>>complain!) and expiry extended to 366 days from today! Fair!
>
> Looks like that you and I weren't the only ones to suffer this
> problem.
>
> I was told that Orange had to implement a quick fix to allow the
> customer service staff to add credits with a 366 day expiry.

I see. It's wrong that they stuffed up, but at least they did co-operate
when asked. Other telcos do nothing until the TIO write to them.

[Charlie Wong]

On Sun, 23 Jan 2005 19:38:43 +1100, "thegoons" <thegoons@bigpond.com>
wrote:

>I see. It's wrong that they stuffed up, but at least they did co-operate
>when asked. Other telcos do nothing until the TIO write to them.

I threatened with the TIO on this one which is when one of my contacts
in Customer Relations called and said that they had a fix put in
place.

Trust me, their preferred stated solution was to have customers phone
in every 6 months to have credits reapplied.

[Rod Speed]

"thegoons" <thegoons@bigpond.com> wrote in message
news:35h64hF4ldph2U1@individual.net...
>
> "Charlie Wong" <willwasteyou@hotmail.com> wrote in message
> news:5853v0dh2s6j65eo6equ5v067k49ihuuhf@4ax.com...
>> On Fri, 21 Jan 2005 23:16:47 +1100, "thegoons" <thegoons@bigpond.com>
>> wrote:
>>
>>>Issue addreseed; credit re-established + they added an extra $20 (won;t
>>>complain!) and expiry extended to 366 days from today! Fair!
>>
>> Looks like that you and I weren't the only ones to suffer this
>> problem.
>>
>> I was told that Orange had to implement a quick fix to allow the
>> customer service staff to add credits with a 366 day expiry.
>
> I see. It's wrong that they stuffed up, but at least they did co-operate when
> asked. Other telcos do nothing until the TIO write to them.

Lying again.