Re: Telstra GSM ringing timing out

[thegoons]

The recorded message is known as the "Callback Notification Service" (CNS).
It would appear that the divert on busy is set to 101 (Messagebank voice
mail) yet no answer or not available is set to divert to CNS.

It's possible to stuff around with the diversion seetings etc, however your
best bet would be to:

- Look under menu options and "cancel all diversions"

- Call 125111 and ask them to set the diversions as you require (all to
Messagebank, all to CNS etc)

- Note that 125111 can disable CNS if you wish, so that callers are not
given an option to send an SMS - they simply receive an announcement that
the mobile telephone you are calling is either switched off, or not in a
mobile service area".

- Tell 125111 staff how long you wish the handset to keep ringing, before it
diverts to Messabebank/CNS/times out.

If you get a drongo on 125111, best to hang up and call back until such time
as you get someone with half a clue.
"Martin Taylor" <mjpt57@gmail.com> wrote in message
news:41e9e2f1.07295826.bm004@gmail.com...
> When I call the missus' Telstra GSM (a Nokia 6230 for what it's worth),
> occasionally, it goes direct to message bank if she's on another call or
> perhaps unavailable (switched off, out of reception, etc.)
>
> Other times, I get a Telstra recorded message saying that the mobile
> phone that I've called is currently not available right now, and the
> person might not know that I've called. It then goes through a
> procedure that will alert her that she's missed a call.
>
> I'm wondering why it sometimes goes to message bank, and other times, I
> get the recorded message from Telstra.
>
> Anyone here got any ideas on this?
>

[thegoons]

Any success?

"Martin Taylor" <mjpt57@yahoo.com.au> wrote in message
news:41eb5781.2371d34c.bm001@yahoo.com.au...
> thegoons said....
>
>> The recorded message is known as the "Callback Notification Service"
>> (CNS). It would appear that the divert on busy is set to 101
>> (Messagebank voice mail) yet no answer or not available is set to divert
>> to CNS.
>>
>> It's possible to stuff around with the diversion seetings etc, however
>> your best bet would be to:
>
> [snip lots of useful info..]
>
> Thanks for the info. I'll get the missus to chase this up.
>
>
>
> --
> Why do psychics have to ask you for your name?

[Michael]

> She called Telstra and asked to have it so that her mobile, if off, has
> all incoming calls go to message bank.

Ok, so she wants MessageBank on unreachable.

> Other times, I get the message bank. I've also gotten an option that I
> can send her my number to advise that I've tried to call.

Thats two options

> So, there appears to be at least 3 different systems operating out

Two

> there, when you try to call a mobile that's off-line or whatever. I'd
> much rather it go straight to message bank. And that's how the missus
> has asked to have it set up.

You can have either CNS or Messagebank on each of the four types of
diversions.
she needs to ask for the CFNRY, CFB and CF unreachable to be set

[thegoons]

"Michael" <michael@yahoo.com> wrote in message
news:t51Md.144930$K7.87783@news-server.bigpond.net.au...
>> She called Telstra and asked to have it so that her mobile, if off, has
>> all incoming calls go to message bank.
>
> Ok, so she wants MessageBank on unreachable.
>
>> Other times, I get the message bank. I've also gotten an option that I
>> can send her my number to advise that I've tried to call.
>
> Thats two options
>
>> So, there appears to be at least 3 different systems operating out
>
> Two
>
>> there, when you try to call a mobile that's off-line or whatever. I'd
>> much rather it go straight to message bank. And that's how the missus
>> has asked to have it set up.
>
> You can have either CNS or Messagebank on each of the four types of
> diversions.
> she needs to ask for the CFNRY, CFB and CF unreachable to be set

No, there are three options:

1) Messagebank.
2) Callback Notification Service (CNS) - prompts to send SMS.
3) CNS-disabled (gives and RVA "the mobile telephone you are calling is
either switched off or not in a Mobile Service Area" without any option to
send SMS or leave a message).

[thegoons]

OK, what I suggest is put your request in writing to Telstra. This can be
done from the following website: http://telstramobile.custhelp.com . If it
is your first visit to the site, you will need to setup an account and login
to "ask a question". You need to specifically advise that current diversion
settings are not correct, and you wish for them to be set so that diversions
are made to Messagebank when BUSY, NOT AVAILABLE or NO-ANSWER. Ask them to
remove any diversions to the Callback Notification Service (CNS). They
usually respond to these written requests by e-mail within a day or two. If
you are still not getting satisfaction, try calling Telstra's Customer
Referral Centre (central complaints unit) on freecall 1800 011 333; and if
still dissatisfied, you may lodge a complaint with the Telecommunications
Industry Ombudsman (http://www.tio.com.au). God luck - don't give up, it CAN
be done and should not be hard.

"Martin Taylor" <mjpt57@yahoo.com.au> wrote in message
news:420013d9.604d6da1.bm000@yahoo.com.au...
> thegoons said....
>
>> Any success?
>
> No.
>
> She called Telstra and asked to have it so that her mobile, if off, has
> all incoming calls go to message bank.
>
> The other day she was in the cinema and had her phone turned off.
> When I tried to call her (I didn't know where she was at the time), I
> got a Telstra message saying that it was turned off or not in a mobile
> area. It then gave me the option to send her an SMS to advise that I'd
> tried to call.
>
> Other times, I get the message bank. I've also gotten an option that I
> can send her my number to advise that I've tried to call.
>
> So, there appears to be at least 3 different systems operating out
> there, when you try to call a mobile that's off-line or whatever. I'd
> much rather it go straight to message bank. And that's how the missus
> has asked to have it set up.
>
> It seems that Telstra can't even get that right.
>
>
>
>
>> "Martin Taylor" <mjpt57@yahoo.com.au> wrote in message
>> news:41eb5781.2371d34c.bm001@yahoo.com.au...
>>> thegoons said....
>>>
>>>> The recorded message is known as the "Callback Notification Service"
>>>> (CNS). It would appear that the divert on busy is set to 101
>>>> (Messagebank voice mail) yet no answer or not available is set to
> >> divert
>>>> to CNS.
>>>>
>>>> It's possible to stuff around with the diversion seetings etc, however
>>>> your best bet would be to:
>>>
>>> [snip lots of useful info..]
>>>
>>> Thanks for the info. I'll get the missus to chase this up.
>
>
>
> --
> Everyone has a photographic memory. Some just don't have film.

[thegoons]

At the same time, ask them to set the time delay before a diversion occurs
on NO ANSWER (ie: how many rings before it diverts to Messagebank).

"thegoons" <thegoons@bigpond.com> wrote in message
news:36c0ioF4u5fd5U1@individual.net...
> OK, what I suggest is put your request in writing to Telstra. This can be
> done from the following website: http://telstramobile.custhelp.com . If it
> is your first visit to the site, you will need to setup an account and
> login to "ask a question". You need to specifically advise that current
> diversion settings are not correct, and you wish for them to be set so
> that diversions are made to Messagebank when BUSY, NOT AVAILABLE or
> NO-ANSWER. Ask them to remove any diversions to the Callback Notification
> Service (CNS). They usually respond to these written requests by e-mail
> within a day or two. If you are still not getting satisfaction, try
> calling Telstra's Customer Referral Centre (central complaints unit) on
> freecall 1800 011 333; and if still dissatisfied, you may lodge a
> complaint with the Telecommunications Industry Ombudsman
> (http://www.tio.com.au). God luck - don't give up, it CAN be done and
> should not be hard.
>
> "Martin Taylor" <mjpt57@yahoo.com.au> wrote in message
> news:420013d9.604d6da1.bm000@yahoo.com.au...
>> thegoons said....
>>
>>> Any success?
>>
>> No.
>>
>> She called Telstra and asked to have it so that her mobile, if off, has
>> all incoming calls go to message bank.
>>
>> The other day she was in the cinema and had her phone turned off.
>> When I tried to call her (I didn't know where she was at the time), I
>> got a Telstra message saying that it was turned off or not in a mobile
>> area. It then gave me the option to send her an SMS to advise that I'd
>> tried to call.
>>
>> Other times, I get the message bank. I've also gotten an option that I
>> can send her my number to advise that I've tried to call.
>>
>> So, there appears to be at least 3 different systems operating out
>> there, when you try to call a mobile that's off-line or whatever. I'd
>> much rather it go straight to message bank. And that's how the missus
>> has asked to have it set up.
>>
>> It seems that Telstra can't even get that right.
>>
>>
>>
>>
>>> "Martin Taylor" <mjpt57@yahoo.com.au> wrote in message
>>> news:41eb5781.2371d34c.bm001@yahoo.com.au...
>>>> thegoons said....
>>>>
>>>>> The recorded message is known as the "Callback Notification Service"
>>>>> (CNS). It would appear that the divert on busy is set to 101
>>>>> (Messagebank voice mail) yet no answer or not available is set to
>> >> divert
>>>>> to CNS.
>>>>>
>>>>> It's possible to stuff around with the diversion seetings etc, however
>>>>> your best bet would be to:
>>>>
>>>> [snip lots of useful info..]
>>>>
>>>> Thanks for the info. I'll get the missus to chase this up.
>>
>>
>>
>> --
>> Everyone has a photographic memory. Some just don't have film.
>
>

[Michael]

"thegoons" <thegoons@bigpond.com> wrote in message
news:36c0ioF4u5fd5U1@individual.net...
> OK, what I suggest is put your request in writing to Telstra. This can be
> done from the following website: http://telstramobile.custhelp.com . If it
> is your first visit to the site, you will need to setup an account and
login
> to "ask a question". You need to specifically advise that current
diversion
> settings are not correct, and you wish for them to be set so that
diversions
> are made to Messagebank when BUSY, NOT AVAILABLE or NO-ANSWER. Ask them to
> remove any diversions to the Callback Notification Service (CNS). They
> usually respond to these written requests by e-mail within a day or two.
If
> you are still not getting satisfaction, try calling Telstra's Customer
> Referral Centre (central complaints unit) on freecall 1800 011 333; and if
> still dissatisfied, you may lodge a complaint with the Telecommunications
> Industry Ombudsman (http://www.tio.com.au). God luck - don't give up, it
CAN
> be done and should not be hard.

why on earth would you send an email to send when "usually respond to these
written requests by e-mail within a day or two" when you can get the
diversions set in 5 minutes over the phone?

you give some stupid advice sometimes.

>
> "Martin Taylor" <mjpt57@yahoo.com.au> wrote in message
> news:420013d9.604d6da1.bm000@yahoo.com.au...
> > thegoons said....
> >
> >> Any success?
> >
> > No.
> >
> > She called Telstra and asked to have it so that her mobile, if off, has
> > all incoming calls go to message bank.
> >
> > The other day she was in the cinema and had her phone turned off.
> > When I tried to call her (I didn't know where she was at the time), I
> > got a Telstra message saying that it was turned off or not in a mobile
> > area. It then gave me the option to send her an SMS to advise that I'd
> > tried to call.
> >
> > Other times, I get the message bank. I've also gotten an option that I
> > can send her my number to advise that I've tried to call.
> >
> > So, there appears to be at least 3 different systems operating out
> > there, when you try to call a mobile that's off-line or whatever. I'd
> > much rather it go straight to message bank. And that's how the missus
> > has asked to have it set up.
> >
> > It seems that Telstra can't even get that right.
> >
> >
> >
> >
> >> "Martin Taylor" <mjpt57@yahoo.com.au> wrote in message
> >> news:41eb5781.2371d34c.bm001@yahoo.com.au...
> >>> thegoons said....
> >>>
> >>>> The recorded message is known as the "Callback Notification Service"
> >>>> (CNS). It would appear that the divert on busy is set to 101
> >>>> (Messagebank voice mail) yet no answer or not available is set to
> > >> divert
> >>>> to CNS.
> >>>>
> >>>> It's possible to stuff around with the diversion seetings etc,
however
> >>>> your best bet would be to:
> >>>
> >>> [snip lots of useful info..]
> >>>
> >>> Thanks for the info. I'll get the missus to chase this up.
> >
> >
> >
> > --
> > Everyone has a photographic memory. Some just don't have film.
>
>

[Charlie Wong]

On Thu, 03 Feb 2005 09:07:22 GMT, "Michael" <michael@yahoo.com> wrote:

>why on earth would you send an email to send when "usually respond to these
>written requests by e-mail within a day or two" when you can get the
>diversions set in 5 minutes over the phone?
>
>you give some stupid advice sometimes.

Saves with dealing with morons time and time again over the phone.
Additionally, there is a record of the request.

Saves the, "I'm sorry, we don't have any record of you calling us
about [insert some fuck up details in here]" that happens all too
often.

[thegoons]

"Michael" <michael@yahoo.com> wrote in message
news:eRlMd.145922$K7.123940@news-server.bigpond.net.au...
>
> "thegoons" <thegoons@bigpond.com> wrote in message
> news:36c0ioF4u5fd5U1@individual.net...
>> OK, what I suggest is put your request in writing to Telstra. This can be
>> done from the following website: http://telstramobile.custhelp.com . If
>> it
>> is your first visit to the site, you will need to setup an account and
> login
>> to "ask a question". You need to specifically advise that current
> diversion
>> settings are not correct, and you wish for them to be set so that
> diversions
>> are made to Messagebank when BUSY, NOT AVAILABLE or NO-ANSWER. Ask them
>> to
>> remove any diversions to the Callback Notification Service (CNS). They
>> usually respond to these written requests by e-mail within a day or two.
> If
>> you are still not getting satisfaction, try calling Telstra's Customer
>> Referral Centre (central complaints unit) on freecall 1800 011 333; and
>> if
>> still dissatisfied, you may lodge a complaint with the Telecommunications
>> Industry Ombudsman (http://www.tio.com.au). God luck - don't give up, it
> CAN
>> be done and should not be hard.
>
> why on earth would you send an email to send when "usually respond to
> these
> written requests by e-mail within a day or two" when you can get the
> diversions set in 5 minutes over the phone?

He has been experiencing the problem for weeks/months and has already called
125111, yet they didn't fix it. At least by putting a request in writing,
they generally take some time to think about it before actioning and
replying. Also gives au audit trail in case things go wrong, and TIO
assistance is required.

5 minutes? Read my other post about Telstra Pre-Paid plus; took the best
part of an hour for a routine porting request on the phone.

>
> you give some stupid advice sometimes.

Better advice than what Telstra gave out themselves. Gave Martin Taylor the
run around. They should have fixed it on the spot, but the incompetent
fuckwits don't understand the basics of mobile telephony.

>
>>
>> "Martin Taylor" <mjpt57@yahoo.com.au> wrote in message
>> news:420013d9.604d6da1.bm000@yahoo.com.au...
>> > thegoons said....
>> >
>> >> Any success?
>> >
>> > No.
>> >
>> > She called Telstra and asked to have it so that her mobile, if off, has
>> > all incoming calls go to message bank.
>> >
>> > The other day she was in the cinema and had her phone turned off.
>> > When I tried to call her (I didn't know where she was at the time), I
>> > got a Telstra message saying that it was turned off or not in a mobile
>> > area. It then gave me the option to send her an SMS to advise that I'd
>> > tried to call.
>> >
>> > Other times, I get the message bank. I've also gotten an option that I
>> > can send her my number to advise that I've tried to call.
>> >
>> > So, there appears to be at least 3 different systems operating out
>> > there, when you try to call a mobile that's off-line or whatever. I'd
>> > much rather it go straight to message bank. And that's how the missus
>> > has asked to have it set up.
>> >
>> > It seems that Telstra can't even get that right.
>> >
>> >
>> >
>> >
>> >> "Martin Taylor" <mjpt57@yahoo.com.au> wrote in message
>> >> news:41eb5781.2371d34c.bm001@yahoo.com.au...
>> >>> thegoons said....
>> >>>
>> >>>> The recorded message is known as the "Callback Notification Service"
>> >>>> (CNS). It would appear that the divert on busy is set to 101
>> >>>> (Messagebank voice mail) yet no answer or not available is set to
>> > >> divert
>> >>>> to CNS.
>> >>>>
>> >>>> It's possible to stuff around with the diversion seetings etc,
> however
>> >>>> your best bet would be to:
>> >>>
>> >>> [snip lots of useful info..]
>> >>>
>> >>> Thanks for the info. I'll get the missus to chase this up.
>> >
>> >
>> >
>> > --
>> > Everyone has a photographic memory. Some just don't have film.
>>
>>
>
>

[Michael]

"Charlie Wong" <willwasteyou@hotmail.com> wrote in message
news:ke140112c9pf7epansp1ukflpld96gcjg8@4ax.com...
> On Thu, 03 Feb 2005 09:07:22 GMT, "Michael" <michael@yahoo.com> wrote:
>
> >why on earth would you send an email to send when "usually respond to
these
> >written requests by e-mail within a day or two" when you can get the
> >diversions set in 5 minutes over the phone?
> >
> >you give some stupid advice sometimes.
>
> Saves with dealing with morons time and time again over the phone.
> Additionally, there is a record of the request.

big deal. it takes a couple of minutes to get it done via 125111.
then if you arent happy with the results, another 2 minutes to call back

email to change diversions is a twat of a thing to do

[Michael]

> He has been experiencing the problem for weeks/months and has already
called
> 125111, yet they didn't fix it. At least by putting a request in writing,
> they generally take some time to think about it before actioning and
> replying. Also gives au audit trail in case things go wrong, and TIO
> assistance is required.
>
> 5 minutes? Read my other post about Telstra Pre-Paid plus; took the best
> part of an hour for a routine porting request on the phone.

Your request was not routine for a number of reasons

[thegoons]

"Michael" <michael@yahoo.com> wrote in message
news:k6oMd.146210$K7.37480@news-server.bigpond.net.au...
>> He has been experiencing the problem for weeks/months and has already
> called
>> 125111, yet they didn't fix it. At least by putting a request in writing,
>> they generally take some time to think about it before actioning and
>> replying. Also gives au audit trail in case things go wrong, and TIO
>> assistance is required.
>>
>> 5 minutes? Read my other post about Telstra Pre-Paid plus; took the best
>> part of an hour for a routine porting request on the phone.
>
> Your request was not routine for a number of reasons

Porting from Vodafone to Telstra CDMA Prepaid is not routine, hah? They save
that for the rocket scientists?

[thegoons]

"Michael" <michael@yahoo.com> wrote in message
news:j6oMd.146209$K7.121302@news-server.bigpond.net.au...
>
> "Charlie Wong" <willwasteyou@hotmail.com> wrote in message
> news:ke140112c9pf7epansp1ukflpld96gcjg8@4ax.com...
>> On Thu, 03 Feb 2005 09:07:22 GMT, "Michael" <michael@yahoo.com> wrote:
>>
>> >why on earth would you send an email to send when "usually respond to
> these
>> >written requests by e-mail within a day or two" when you can get the
>> >diversions set in 5 minutes over the phone?
>> >
>> >you give some stupid advice sometimes.
>>
>> Saves with dealing with morons time and time again over the phone.
>> Additionally, there is a record of the request.
>
> big deal. it takes a couple of minutes to get it done via 125111.
> then if you arent happy with the results, another 2 minutes to call back
>
> email to change diversions is a twat of a thing to do

Pity he's waited weeks already to find a knowledgeable monkey.

[Michael]

"thegoons" <thegoons@bigpond.com> wrote in message
news:36ej6hF4udg2eU1@individual.net...
>
> "Michael" <michael@yahoo.com> wrote in message
> news:k6oMd.146210$K7.37480@news-server.bigpond.net.au...
> >> He has been experiencing the problem for weeks/months and has already
> > called
> >> 125111, yet they didn't fix it. At least by putting a request in
writing,
> >> they generally take some time to think about it before actioning and
> >> replying. Also gives au audit trail in case things go wrong, and TIO
> >> assistance is required.
> >>
> >> 5 minutes? Read my other post about Telstra Pre-Paid plus; took the
best
> >> part of an hour for a routine porting request on the phone.
> >
> > Your request was not routine for a number of reasons
>
> Porting from Vodafone to Telstra CDMA Prepaid is not routine, hah? They
save
> that for the rocket scientists?

The request is not routine from the scope of IT due to a number of reasons.
I am guessing your handset is a Samsung Rainbow or LGTD600.

[thegoons]

Correct. Rainbow.

"Michael" <michael@yahoo.com> wrote in message
news:L5GMd.147133$K7.18287@news-server.bigpond.net.au...
>
> "thegoons" <thegoons@bigpond.com> wrote in message
> news:36ej6hF4udg2eU1@individual.net...
>>
>> "Michael" <michael@yahoo.com> wrote in message
>> news:k6oMd.146210$K7.37480@news-server.bigpond.net.au...
>> >> He has been experiencing the problem for weeks/months and has already
>> > called
>> >> 125111, yet they didn't fix it. At least by putting a request in
> writing,
>> >> they generally take some time to think about it before actioning and
>> >> replying. Also gives au audit trail in case things go wrong, and TIO
>> >> assistance is required.
>> >>
>> >> 5 minutes? Read my other post about Telstra Pre-Paid plus; took the
> best
>> >> part of an hour for a routine porting request on the phone.
>> >
>> > Your request was not routine for a number of reasons
>>
>> Porting from Vodafone to Telstra CDMA Prepaid is not routine, hah? They
> save
>> that for the rocket scientists?
>
> The request is not routine from the scope of IT due to a number of
> reasons.
> I am guessing your handset is a Samsung Rainbow or LGTD600.
>
>

[Michael]

"thegoons" <thegoons@bigpond.com> wrote in message
news:36h71sF508cmdU1@individual.net...
> Correct. Rainbow.

Ok i know the reasons why manual action was needed, however it was still
stuffed up.
all the areas involved, NAC, MNP BOH and MICA should have known what to do
MICA would have known what to do



>
> "Michael" <michael@yahoo.com> wrote in message
> news:L5GMd.147133$K7.18287@news-server.bigpond.net.au...
> >
> > "thegoons" <thegoons@bigpond.com> wrote in message
> > news:36ej6hF4udg2eU1@individual.net...
> >>
> >> "Michael" <michael@yahoo.com> wrote in message
> >> news:k6oMd.146210$K7.37480@news-server.bigpond.net.au...
> >> >> He has been experiencing the problem for weeks/months and has
already
> >> > called
> >> >> 125111, yet they didn't fix it. At least by putting a request in
> > writing,
> >> >> they generally take some time to think about it before actioning and
> >> >> replying. Also gives au audit trail in case things go wrong, and TIO
> >> >> assistance is required.
> >> >>
> >> >> 5 minutes? Read my other post about Telstra Pre-Paid plus; took the
> > best
> >> >> part of an hour for a routine porting request on the phone.
> >> >
> >> > Your request was not routine for a number of reasons
> >>
> >> Porting from Vodafone to Telstra CDMA Prepaid is not routine, hah? They
> > save
> >> that for the rocket scientists?
> >
> > The request is not routine from the scope of IT due to a number of
> > reasons.
> > I am guessing your handset is a Samsung Rainbow or LGTD600.
> >
> >
>
>

[thegoons]

Excuse my ignorance, but for the benefit of myself and the group, could you
briefly explain the acronyms and what their role is?

"Michael" <michael@yahoo.com> wrote in message
news:2ETMd.147746$K7.71565@news-server.bigpond.net.au...
>
> "thegoons" <thegoons@bigpond.com> wrote in message
> news:36h71sF508cmdU1@individual.net...
>> Correct. Rainbow.
>
> Ok i know the reasons why manual action was needed, however it was still
> stuffed up.
> all the areas involved, NAC, MNP BOH and MICA should have known what to do
> MICA would have known what to do
>
>
>
>>
>> "Michael" <michael@yahoo.com> wrote in message
>> news:L5GMd.147133$K7.18287@news-server.bigpond.net.au...
>> >
>> > "thegoons" <thegoons@bigpond.com> wrote in message
>> > news:36ej6hF4udg2eU1@individual.net...
>> >>
>> >> "Michael" <michael@yahoo.com> wrote in message
>> >> news:k6oMd.146210$K7.37480@news-server.bigpond.net.au...
>> >> >> He has been experiencing the problem for weeks/months and has
> already
>> >> > called
>> >> >> 125111, yet they didn't fix it. At least by putting a request in
>> > writing,
>> >> >> they generally take some time to think about it before actioning
>> >> >> and
>> >> >> replying. Also gives au audit trail in case things go wrong, and
>> >> >> TIO
>> >> >> assistance is required.
>> >> >>
>> >> >> 5 minutes? Read my other post about Telstra Pre-Paid plus; took the
>> > best
>> >> >> part of an hour for a routine porting request on the phone.
>> >> >
>> >> > Your request was not routine for a number of reasons
>> >>
>> >> Porting from Vodafone to Telstra CDMA Prepaid is not routine, hah?
>> >> They
>> > save
>> >> that for the rocket scientists?
>> >
>> > The request is not routine from the scope of IT due to a number of
>> > reasons.
>> > I am guessing your handset is a Samsung Rainbow or LGTD600.
>> >
>> >
>>
>>
>
>

[Michael]

NAC = National Activation centre. They connect your prepaid
MNP BOH = Mobile Number Portability Back of House. The porting people
MICA Support = MICA Support. Supports the billing and activation process

"thegoons" <thegoons@bigpond.com> wrote in message
news:36k6riF52r283U1@individual.net...
> Excuse my ignorance, but for the benefit of myself and the group, could
you
> briefly explain the acronyms and what their role is?
>
> "Michael" <michael@yahoo.com> wrote in message
> news:2ETMd.147746$K7.71565@news-server.bigpond.net.au...
> >
> > "thegoons" <thegoons@bigpond.com> wrote in message
> > news:36h71sF508cmdU1@individual.net...
> >> Correct. Rainbow.
> >
> > Ok i know the reasons why manual action was needed, however it was still
> > stuffed up.
> > all the areas involved, NAC, MNP BOH and MICA should have known what to
do
> > MICA would have known what to do
> >
> >
> >
> >>
> >> "Michael" <michael@yahoo.com> wrote in message
> >> news:L5GMd.147133$K7.18287@news-server.bigpond.net.au...
> >> >
> >> > "thegoons" <thegoons@bigpond.com> wrote in message
> >> > news:36ej6hF4udg2eU1@individual.net...
> >> >>
> >> >> "Michael" <michael@yahoo.com> wrote in message
> >> >> news:k6oMd.146210$K7.37480@news-server.bigpond.net.au...
> >> >> >> He has been experiencing the problem for weeks/months and has
> > already
> >> >> > called
> >> >> >> 125111, yet they didn't fix it. At least by putting a request in
> >> > writing,
> >> >> >> they generally take some time to think about it before actioning
> >> >> >> and
> >> >> >> replying. Also gives au audit trail in case things go wrong, and
> >> >> >> TIO
> >> >> >> assistance is required.
> >> >> >>
> >> >> >> 5 minutes? Read my other post about Telstra Pre-Paid plus; took
the
> >> > best
> >> >> >> part of an hour for a routine porting request on the phone.
> >> >> >
> >> >> > Your request was not routine for a number of reasons
> >> >>
> >> >> Porting from Vodafone to Telstra CDMA Prepaid is not routine, hah?
> >> >> They
> >> > save
> >> >> that for the rocket scientists?
> >> >
> >> > The request is not routine from the scope of IT due to a number of
> >> > reasons.
> >> > I am guessing your handset is a Samsung Rainbow or LGTD600.
> >> >
> >> >
> >>
> >>
> >
> >
>
>

[thegoons]

Good, thanks

"Michael" <michael@yahoo.com> wrote in message
news:loiNd.149416$K7.17102@news-server.bigpond.net.au...
> NAC = National Activation centre. They connect your prepaid
> MNP BOH = Mobile Number Portability Back of House. The porting people
> MICA Support = MICA Support. Supports the billing and activation process
>
> "thegoons" <thegoons@bigpond.com> wrote in message
> news:36k6riF52r283U1@individual.net...
>> Excuse my ignorance, but for the benefit of myself and the group, could
> you
>> briefly explain the acronyms and what their role is?
>>
>> "Michael" <michael@yahoo.com> wrote in message
>> news:2ETMd.147746$K7.71565@news-server.bigpond.net.au...
>> >
>> > "thegoons" <thegoons@bigpond.com> wrote in message
>> > news:36h71sF508cmdU1@individual.net...
>> >> Correct. Rainbow.
>> >
>> > Ok i know the reasons why manual action was needed, however it was
>> > still
>> > stuffed up.
>> > all the areas involved, NAC, MNP BOH and MICA should have known what to
> do
>> > MICA would have known what to do
>> >
>> >
>> >
>> >>
>> >> "Michael" <michael@yahoo.com> wrote in message
>> >> news:L5GMd.147133$K7.18287@news-server.bigpond.net.au...
>> >> >
>> >> > "thegoons" <thegoons@bigpond.com> wrote in message
>> >> > news:36ej6hF4udg2eU1@individual.net...
>> >> >>
>> >> >> "Michael" <michael@yahoo.com> wrote in message
>> >> >> news:k6oMd.146210$K7.37480@news-server.bigpond.net.au...
>> >> >> >> He has been experiencing the problem for weeks/months and has
>> > already
>> >> >> > called
>> >> >> >> 125111, yet they didn't fix it. At least by putting a request in
>> >> > writing,
>> >> >> >> they generally take some time to think about it before actioning
>> >> >> >> and
>> >> >> >> replying. Also gives au audit trail in case things go wrong, and
>> >> >> >> TIO
>> >> >> >> assistance is required.
>> >> >> >>
>> >> >> >> 5 minutes? Read my other post about Telstra Pre-Paid plus; took
> the
>> >> > best
>> >> >> >> part of an hour for a routine porting request on the phone.
>> >> >> >
>> >> >> > Your request was not routine for a number of reasons
>> >> >>
>> >> >> Porting from Vodafone to Telstra CDMA Prepaid is not routine, hah?
>> >> >> They
>> >> > save
>> >> >> that for the rocket scientists?
>> >> >
>> >> > The request is not routine from the scope of IT due to a number of
>> >> > reasons.
>> >> > I am guessing your handset is a Samsung Rainbow or LGTD600.
>> >> >
>> >> >
>> >>
>> >>
>> >
>> >
>>
>>
>
>