On 09/12/2013 10:58 AM, Pfsszxt@aol.com wrote:
> Off topic --- I know ---
> I read in one of these groups that, upon request, DELL
> would send a new-computer owner a "recover and
> restore" flash drive --- just to have in case of later need.
> So I got live support in India or wherever. I asked
> for the recovery thing and a guy with very pooor English
> said he's send me one. No reasons were asked for.
> Late the next afternoon, he called me at home! He asked
> if I had the drive yet --I didn't --but he said it would be
> to me by 6 p.m. It was! By FedEx overnight!
> But alas it was 32bit so I called again and another tech
> said she'd send the correct 64 bit material.
> The next day the first guy called me again at home!
> He apologized for sending the wrong one before and again
> told me the new one would arrive by 6 p.m. It did --
> again by overnight FedEx.
> How's that for technical support!.


A number of years ago, a friend of mine asked me to build a computer for
her. Knowing what a PITA she is, I told her to buy a Dell.
In the few times she's had questions or problems, they did a great job
of helping her out. I think I only had to go there once.
(It was simply to install a new printer)