System hanging during login and no activity.

[dave c]

two problems can anyone help?
1. Logging on to a User account often hangs after displaying 'loading User
profile' message. CTRL/ALT/DELETE does nothing.

2. If logged on and no activity then when I reactivate by mouse activity I
often get an empty desktop, no icons or anything and the system has hung.
CTRL/ALT/DELETE does nothing.

XP Home Version 2002 Service Pack 2
--
Dave

[José Gallardo]

For the moment, download Ad-aware from www.lavasoftusa.com and run it.
Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?

"dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:B45743D2-B483-4589-ABEF-04644119A522@microsoft.com...
> two problems can anyone help?
> 1. Logging on to a User account often hangs after displaying 'loading User
> profile' message. CTRL/ALT/DELETE does nothing.
>
> 2. If logged on and no activity then when I reactivate by mouse activity I
> often get an empty desktop, no icons or anything and the system has hung.
> CTRL/ALT/DELETE does nothing.
>
> XP Home Version 2002 Service Pack 2
> --
> Dave

[dave c]

Hi Jose,
downloaded and ran Ad-aware but problem still occurs.
Logged in with no activity for a while causes empty desktop with just
wallpaper and cursor (no icons or taskbar etc) to be displayed when
re-activated.
I have no option apart from rebooting by powering down.
Nothing is shown in 'Event Manager'

I have webcam, scanner and digital camers attached via USB.

No new devices but I have however applied driver updates to try and cure
this problem and another intermittant problem that occurs when logging off a
User account
- 'the blue screen of death' caused by a device driver problem - I have no
idea which driver.

"José Gallardo" wrote:

> For the moment, download Ad-aware from www.lavasoftusa.com and run it.
> Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?
>
> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:B45743D2-B483-4589-ABEF-04644119A522@microsoft.com...
> > two problems can anyone help?
> > 1. Logging on to a User account often hangs after displaying 'loading User
> > profile' message. CTRL/ALT/DELETE does nothing.
> >
> > 2. If logged on and no activity then when I reactivate by mouse activity I
> > often get an empty desktop, no icons or anything and the system has hung.
> > CTRL/ALT/DELETE does nothing.
> >
> > XP Home Version 2002 Service Pack 2
> > --
> > Dave
>

[José Gallardo]

Start>Execute and type "msconfig" without quotes. Unchek all the entries of "Start" tab. Note that if you have an antivirus installed, this won't load on boot. What happens?

"dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:303998C2-7A61-4599-8C52-0758FDA96961@microsoft.com...
> Hi Jose,
> downloaded and ran Ad-aware but problem still occurs.
> Logged in with no activity for a while causes empty desktop with just
> wallpaper and cursor (no icons or taskbar etc) to be displayed when
> re-activated.
> I have no option apart from rebooting by powering down.
> Nothing is shown in 'Event Manager'
>
> I have webcam, scanner and digital camers attached via USB.
>
> No new devices but I have however applied driver updates to try and cure
> this problem and another intermittant problem that occurs when logging off a
> User account
> - 'the blue screen of death' caused by a device driver problem - I have no
> idea which driver.
>
> "José Gallardo" wrote:
>
>> For the moment, download Ad-aware from www.lavasoftusa.com and run it.
>> Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?
>>
>> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:B45743D2-B483-4589-ABEF-04644119A522@microsoft.com...
>> > two problems can anyone help?
>> > 1. Logging on to a User account often hangs after displaying 'loading User
>> > profile' message. CTRL/ALT/DELETE does nothing.
>> >
>> > 2. If logged on and no activity then when I reactivate by mouse activity I
>> > often get an empty desktop, no icons or anything and the system has hung.
>> > CTRL/ALT/DELETE does nothing.
>> >
>> > XP Home Version 2002 Service Pack 2
>> > --
>> > Dave
>>

[dave c]

Hi Jose,
blank desktop resolved - I found it was my zone alarm pro firewall that was
displaying a connect request for spooler.exe as I have a printer that is
shared by other machines on my LAN.
What I did not know was that when the blank desktop occured, if you waited
about 2 minutes the desktop sprang into life and displayed the User welcome
login screen.
Logging in then displayed the firewall pop-up.
I have now set the spooler program for access.

Many thanks for your assistance, it is much appreciated.

Can you offer any guidance when I next get the 'blue screen of death'
Microsoft refers to an unknown driver problem
Any idea how to narrow it down to a particular driver?

Regards

"José Gallardo" wrote:

> Start>Execute and type "msconfig" without quotes. Unchek all the entries of "Start" tab. Note that if you have an antivirus installed, this won't load on boot. What happens?
>
> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:303998C2-7A61-4599-8C52-0758FDA96961@microsoft.com...
> > Hi Jose,
> > downloaded and ran Ad-aware but problem still occurs.
> > Logged in with no activity for a while causes empty desktop with just
> > wallpaper and cursor (no icons or taskbar etc) to be displayed when
> > re-activated.
> > I have no option apart from rebooting by powering down.
> > Nothing is shown in 'Event Manager'
> >
> > I have webcam, scanner and digital camers attached via USB.
> >
> > No new devices but I have however applied driver updates to try and cure
> > this problem and another intermittant problem that occurs when logging off a
> > User account
> > - 'the blue screen of death' caused by a device driver problem - I have no
> > idea which driver.
> >
> > "José Gallardo" wrote:
> >
> >> For the moment, download Ad-aware from www.lavasoftusa.com and run it.
> >> Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?
> >>
> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:B45743D2-B483-4589-ABEF-04644119A522@microsoft.com...
> >> > two problems can anyone help?
> >> > 1. Logging on to a User account often hangs after displaying 'loading User
> >> > profile' message. CTRL/ALT/DELETE does nothing.
> >> >
> >> > 2. If logged on and no activity then when I reactivate by mouse activity I
> >> > often get an empty desktop, no icons or anything and the system has hung.
> >> > CTRL/ALT/DELETE does nothing.
> >> >
> >> > XP Home Version 2002 Service Pack 2
> >> > --
> >> > Dave
> >>
>

[José Gallardo]

Is there something written on the blue screen? If so, post is here. It is important.

"dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:4502EAD8-54F8-4EFC-8A1A-32C453282A09@microsoft.com...
> Hi Jose,
> blank desktop resolved - I found it was my zone alarm pro firewall that was
> displaying a connect request for spooler.exe as I have a printer that is
> shared by other machines on my LAN.
> What I did not know was that when the blank desktop occured, if you waited
> about 2 minutes the desktop sprang into life and displayed the User welcome
> login screen.
> Logging in then displayed the firewall pop-up.
> I have now set the spooler program for access.
>
> Many thanks for your assistance, it is much appreciated.
>
> Can you offer any guidance when I next get the 'blue screen of death'
> Microsoft refers to an unknown driver problem
> Any idea how to narrow it down to a particular driver?
>
> Regards
>
> "José Gallardo" wrote:
>
>> Start>Execute and type "msconfig" without quotes. Unchek all the entries of "Start" tab. Note that if you have an antivirus installed, this won't load on boot. What happens?
>>
>> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:303998C2-7A61-4599-8C52-0758FDA96961@microsoft.com...
>> > Hi Jose,
>> > downloaded and ran Ad-aware but problem still occurs.
>> > Logged in with no activity for a while causes empty desktop with just
>> > wallpaper and cursor (no icons or taskbar etc) to be displayed when
>> > re-activated.
>> > I have no option apart from rebooting by powering down.
>> > Nothing is shown in 'Event Manager'
>> >
>> > I have webcam, scanner and digital camers attached via USB.
>> >
>> > No new devices but I have however applied driver updates to try and cure
>> > this problem and another intermittant problem that occurs when logging off a
>> > User account
>> > - 'the blue screen of death' caused by a device driver problem - I have no
>> > idea which driver.
>> >
>> > "José Gallardo" wrote:
>> >
>> >> For the moment, download Ad-aware from www.lavasoftusa.com and run it.
>> >> Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?
>> >>
>> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:B45743D2-B483-4589-ABEF-04644119A522@microsoft.com...
>> >> > two problems can anyone help?
>> >> > 1. Logging on to a User account often hangs after displaying 'loading User
>> >> > profile' message. CTRL/ALT/DELETE does nothing.
>> >> >
>> >> > 2. If logged on and no activity then when I reactivate by mouse activity I
>> >> > often get an empty desktop, no icons or anything and the system has hung.
>> >> > CTRL/ALT/DELETE does nothing.
>> >> >
>> >> > XP Home Version 2002 Service Pack 2
>> >> > --
>> >> > Dave
>> >>
>>

[dave c]

Hi Jose,

from event viewer

Error code 10000050, parameter1 e399a000, parameter2 00000001, parameter3
805d937c, parameter4 00000001.

Dave

"José Gallardo" wrote:

> Is there something written on the blue screen? If so, post is here. It is important.
>
> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:4502EAD8-54F8-4EFC-8A1A-32C453282A09@microsoft.com...
> > Hi Jose,
> > blank desktop resolved - I found it was my zone alarm pro firewall that was
> > displaying a connect request for spooler.exe as I have a printer that is
> > shared by other machines on my LAN.
> > What I did not know was that when the blank desktop occured, if you waited
> > about 2 minutes the desktop sprang into life and displayed the User welcome
> > login screen.
> > Logging in then displayed the firewall pop-up.
> > I have now set the spooler program for access.
> >
> > Many thanks for your assistance, it is much appreciated.
> >
> > Can you offer any guidance when I next get the 'blue screen of death'
> > Microsoft refers to an unknown driver problem
> > Any idea how to narrow it down to a particular driver?
> >
> > Regards
> >
> > "José Gallardo" wrote:
> >
> >> Start>Execute and type "msconfig" without quotes. Unchek all the entries of "Start" tab. Note that if you have an antivirus installed, this won't load on boot. What happens?
> >>
> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:303998C2-7A61-4599-8C52-0758FDA96961@microsoft.com...
> >> > Hi Jose,
> >> > downloaded and ran Ad-aware but problem still occurs.
> >> > Logged in with no activity for a while causes empty desktop with just
> >> > wallpaper and cursor (no icons or taskbar etc) to be displayed when
> >> > re-activated.
> >> > I have no option apart from rebooting by powering down.
> >> > Nothing is shown in 'Event Manager'
> >> >
> >> > I have webcam, scanner and digital camers attached via USB.
> >> >
> >> > No new devices but I have however applied driver updates to try and cure
> >> > this problem and another intermittant problem that occurs when logging off a
> >> > User account
> >> > - 'the blue screen of death' caused by a device driver problem - I have no
> >> > idea which driver.
> >> >
> >> > "José Gallardo" wrote:
> >> >
> >> >> For the moment, download Ad-aware from www.lavasoftusa.com and run it.
> >> >> Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?
> >> >>
> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:B45743D2-B483-4589-ABEF-04644119A522@microsoft.com...
> >> >> > two problems can anyone help?
> >> >> > 1. Logging on to a User account often hangs after displaying 'loading User
> >> >> > profile' message. CTRL/ALT/DELETE does nothing.
> >> >> >
> >> >> > 2. If logged on and no activity then when I reactivate by mouse activity I
> >> >> > often get an empty desktop, no icons or anything and the system has hung.
> >> >> > CTRL/ALT/DELETE does nothing.
> >> >> >
> >> >> > XP Home Version 2002 Service Pack 2
> >> >> > --
> >> >> > Dave
> >> >>
> >>
>

[José Gallardo]

If could be the RAM. Run Memtest from here:
http://hcidesign.com/memtest/download.html

"dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:CB4065B2-7ED1-40FC-805E-D5476BA8FBD8@microsoft.com...
> Hi Jose,
>
> from event viewer
>
> Error code 10000050, parameter1 e399a000, parameter2 00000001, parameter3
> 805d937c, parameter4 00000001.
>
> Dave
>
> "José Gallardo" wrote:
>
>> Is there something written on the blue screen? If so, post is here. It is important.
>>
>> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:4502EAD8-54F8-4EFC-8A1A-32C453282A09@microsoft.com...
>> > Hi Jose,
>> > blank desktop resolved - I found it was my zone alarm pro firewall that was
>> > displaying a connect request for spooler.exe as I have a printer that is
>> > shared by other machines on my LAN.
>> > What I did not know was that when the blank desktop occured, if you waited
>> > about 2 minutes the desktop sprang into life and displayed the User welcome
>> > login screen.
>> > Logging in then displayed the firewall pop-up.
>> > I have now set the spooler program for access.
>> >
>> > Many thanks for your assistance, it is much appreciated.
>> >
>> > Can you offer any guidance when I next get the 'blue screen of death'
>> > Microsoft refers to an unknown driver problem
>> > Any idea how to narrow it down to a particular driver?
>> >
>> > Regards
>> >
>> > "José Gallardo" wrote:
>> >
>> >> Start>Execute and type "msconfig" without quotes. Unchek all the entries of "Start" tab. Note that if you have an antivirus installed, this won't load on boot. What happens?
>> >>
>> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:303998C2-7A61-4599-8C52-0758FDA96961@microsoft.com...
>> >> > Hi Jose,
>> >> > downloaded and ran Ad-aware but problem still occurs.
>> >> > Logged in with no activity for a while causes empty desktop with just
>> >> > wallpaper and cursor (no icons or taskbar etc) to be displayed when
>> >> > re-activated.
>> >> > I have no option apart from rebooting by powering down.
>> >> > Nothing is shown in 'Event Manager'
>> >> >
>> >> > I have webcam, scanner and digital camers attached via USB.
>> >> >
>> >> > No new devices but I have however applied driver updates to try and cure
>> >> > this problem and another intermittant problem that occurs when logging off a
>> >> > User account
>> >> > - 'the blue screen of death' caused by a device driver problem - I have no
>> >> > idea which driver.
>> >> >
>> >> > "José Gallardo" wrote:
>> >> >
>> >> >> For the moment, download Ad-aware from www.lavasoftusa.com and run it.
>> >> >> Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?
>> >> >>
>> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:B45743D2-B483-4589-ABEF-04644119A522@microsoft.com...
>> >> >> > two problems can anyone help?
>> >> >> > 1. Logging on to a User account often hangs after displaying 'loading User
>> >> >> > profile' message. CTRL/ALT/DELETE does nothing.
>> >> >> >
>> >> >> > 2. If logged on and no activity then when I reactivate by mouse activity I
>> >> >> > often get an empty desktop, no icons or anything and the system has hung.
>> >> >> > CTRL/ALT/DELETE does nothing.
>> >> >> >
>> >> >> > XP Home Version 2002 Service Pack 2
>> >> >> > --
>> >> >> > Dave
>> >> >>
>> >>
>>

[dave c]

Hi Jose,

Memtest shows no errors.
The error message indicates a 'Page fault in a non page area' for an unknown
driver'.

Dave

"José Gallardo" wrote:

> If could be the RAM. Run Memtest from here:
> http://hcidesign.com/memtest/download.html
>
> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:CB4065B2-7ED1-40FC-805E-D5476BA8FBD8@microsoft.com...
> > Hi Jose,
> >
> > from event viewer
> >
> > Error code 10000050, parameter1 e399a000, parameter2 00000001, parameter3
> > 805d937c, parameter4 00000001.
> >
> > Dave
> >
> > "José Gallardo" wrote:
> >
> >> Is there something written on the blue screen? If so, post is here. It is important.
> >>
> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:4502EAD8-54F8-4EFC-8A1A-32C453282A09@microsoft.com...
> >> > Hi Jose,
> >> > blank desktop resolved - I found it was my zone alarm pro firewall that was
> >> > displaying a connect request for spooler.exe as I have a printer that is
> >> > shared by other machines on my LAN.
> >> > What I did not know was that when the blank desktop occured, if you waited
> >> > about 2 minutes the desktop sprang into life and displayed the User welcome
> >> > login screen.
> >> > Logging in then displayed the firewall pop-up.
> >> > I have now set the spooler program for access.
> >> >
> >> > Many thanks for your assistance, it is much appreciated.
> >> >
> >> > Can you offer any guidance when I next get the 'blue screen of death'
> >> > Microsoft refers to an unknown driver problem
> >> > Any idea how to narrow it down to a particular driver?
> >> >
> >> > Regards
> >> >
> >> > "José Gallardo" wrote:
> >> >
> >> >> Start>Execute and type "msconfig" without quotes. Unchek all the entries of "Start" tab. Note that if you have an antivirus installed, this won't load on boot. What happens?
> >> >>
> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:303998C2-7A61-4599-8C52-0758FDA96961@microsoft.com...
> >> >> > Hi Jose,
> >> >> > downloaded and ran Ad-aware but problem still occurs.
> >> >> > Logged in with no activity for a while causes empty desktop with just
> >> >> > wallpaper and cursor (no icons or taskbar etc) to be displayed when
> >> >> > re-activated.
> >> >> > I have no option apart from rebooting by powering down.
> >> >> > Nothing is shown in 'Event Manager'
> >> >> >
> >> >> > I have webcam, scanner and digital camers attached via USB.
> >> >> >
> >> >> > No new devices but I have however applied driver updates to try and cure
> >> >> > this problem and another intermittant problem that occurs when logging off a
> >> >> > User account
> >> >> > - 'the blue screen of death' caused by a device driver problem - I have no
> >> >> > idea which driver.
> >> >> >
> >> >> > "José Gallardo" wrote:
> >> >> >
> >> >> >> For the moment, download Ad-aware from www.lavasoftusa.com and run it.
> >> >> >> Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?
> >> >> >>
> >> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:B45743D2-B483-4589-ABEF-04644119A522@microsoft.com...
> >> >> >> > two problems can anyone help?
> >> >> >> > 1. Logging on to a User account often hangs after displaying 'loading User
> >> >> >> > profile' message. CTRL/ALT/DELETE does nothing.
> >> >> >> >
> >> >> >> > 2. If logged on and no activity then when I reactivate by mouse activity I
> >> >> >> > often get an empty desktop, no icons or anything and the system has hung.
> >> >> >> > CTRL/ALT/DELETE does nothing.
> >> >> >> >
> >> >> >> > XP Home Version 2002 Service Pack 2
> >> >> >> > --
> >> >> >> > Dave
> >> >> >>
> >> >>
> >>
>

[José Gallardo]

Ok. Restart in safe mode (when BIOS screen turns black, hit several times F8) and go to Device Manager (right click on "My Pc">Properties>Hardware) and see if there is some yellow or red symbol in some device.

"dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:39A53E12-4714-4693-914D-383206BAF98C@microsoft.com...
> Hi Jose,
>
> Memtest shows no errors.
> The error message indicates a 'Page fault in a non page area' for an unknown
> driver'.
>
> Dave
>
> "José Gallardo" wrote:
>
>> If could be the RAM. Run Memtest from here:
>> http://hcidesign.com/memtest/download.html
>>
>> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:CB4065B2-7ED1-40FC-805E-D5476BA8FBD8@microsoft.com...
>> > Hi Jose,
>> >
>> > from event viewer
>> >
>> > Error code 10000050, parameter1 e399a000, parameter2 00000001, parameter3
>> > 805d937c, parameter4 00000001.
>> >
>> > Dave
>> >
>> > "José Gallardo" wrote:
>> >
>> >> Is there something written on the blue screen? If so, post is here. It is important.
>> >>
>> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:4502EAD8-54F8-4EFC-8A1A-32C453282A09@microsoft.com...
>> >> > Hi Jose,
>> >> > blank desktop resolved - I found it was my zone alarm pro firewall that was
>> >> > displaying a connect request for spooler.exe as I have a printer that is
>> >> > shared by other machines on my LAN.
>> >> > What I did not know was that when the blank desktop occured, if you waited
>> >> > about 2 minutes the desktop sprang into life and displayed the User welcome
>> >> > login screen.
>> >> > Logging in then displayed the firewall pop-up.
>> >> > I have now set the spooler program for access.
>> >> >
>> >> > Many thanks for your assistance, it is much appreciated.
>> >> >
>> >> > Can you offer any guidance when I next get the 'blue screen of death'
>> >> > Microsoft refers to an unknown driver problem
>> >> > Any idea how to narrow it down to a particular driver?
>> >> >
>> >> > Regards
>> >> >
>> >> > "José Gallardo" wrote:
>> >> >
>> >> >> Start>Execute and type "msconfig" without quotes. Unchek all the entries of "Start" tab. Note that if you have an antivirus installed, this won't load on boot. What happens?
>> >> >>
>> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:303998C2-7A61-4599-8C52-0758FDA96961@microsoft.com...
>> >> >> > Hi Jose,
>> >> >> > downloaded and ran Ad-aware but problem still occurs.
>> >> >> > Logged in with no activity for a while causes empty desktop with just
>> >> >> > wallpaper and cursor (no icons or taskbar etc) to be displayed when
>> >> >> > re-activated.
>> >> >> > I have no option apart from rebooting by powering down.
>> >> >> > Nothing is shown in 'Event Manager'
>> >> >> >
>> >> >> > I have webcam, scanner and digital camers attached via USB.
>> >> >> >
>> >> >> > No new devices but I have however applied driver updates to try and cure
>> >> >> > this problem and another intermittant problem that occurs when logging off a
>> >> >> > User account
>> >> >> > - 'the blue screen of death' caused by a device driver problem - I have no
>> >> >> > idea which driver.
>> >> >> >
>> >> >> > "José Gallardo" wrote:
>> >> >> >
>> >> >> >> For the moment, download Ad-aware from www.lavasoftusa.com and run it.
>> >> >> >> Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?
>> >> >> >>
>> >> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:B45743D2-B483-4589-ABEF-04644119A522@microsoft.com...
>> >> >> >> > two problems can anyone help?
>> >> >> >> > 1. Logging on to a User account often hangs after displaying 'loading User
>> >> >> >> > profile' message. CTRL/ALT/DELETE does nothing.
>> >> >> >> >
>> >> >> >> > 2. If logged on and no activity then when I reactivate by mouse activity I
>> >> >> >> > often get an empty desktop, no icons or anything and the system has hung.
>> >> >> >> > CTRL/ALT/DELETE does nothing.
>> >> >> >> >
>> >> >> >> > XP Home Version 2002 Service Pack 2
>> >> >> >> > --
>> >> >> >> > Dave
>> >> >> >>
>> >> >>
>> >>
>>

[dave c]

Hi Jose,
tried this - no device shows a problem.
Dave

"José Gallardo" wrote:

> Ok. Restart in safe mode (when BIOS screen turns black, hit several times F8) and go to Device Manager (right click on "My Pc">Properties>Hardware) and see if there is some yellow or red symbol in some device.
>
> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:39A53E12-4714-4693-914D-383206BAF98C@microsoft.com...
> > Hi Jose,
> >
> > Memtest shows no errors.
> > The error message indicates a 'Page fault in a non page area' for an unknown
> > driver'.
> >
> > Dave
> >
> > "José Gallardo" wrote:
> >
> >> If could be the RAM. Run Memtest from here:
> >> http://hcidesign.com/memtest/download.html
> >>
> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:CB4065B2-7ED1-40FC-805E-D5476BA8FBD8@microsoft.com...
> >> > Hi Jose,
> >> >
> >> > from event viewer
> >> >
> >> > Error code 10000050, parameter1 e399a000, parameter2 00000001, parameter3
> >> > 805d937c, parameter4 00000001.
> >> >
> >> > Dave
> >> >
> >> > "José Gallardo" wrote:
> >> >
> >> >> Is there something written on the blue screen? If so, post is here. It is important.
> >> >>
> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:4502EAD8-54F8-4EFC-8A1A-32C453282A09@microsoft.com...
> >> >> > Hi Jose,
> >> >> > blank desktop resolved - I found it was my zone alarm pro firewall that was
> >> >> > displaying a connect request for spooler.exe as I have a printer that is
> >> >> > shared by other machines on my LAN.
> >> >> > What I did not know was that when the blank desktop occured, if you waited
> >> >> > about 2 minutes the desktop sprang into life and displayed the User welcome
> >> >> > login screen.
> >> >> > Logging in then displayed the firewall pop-up.
> >> >> > I have now set the spooler program for access.
> >> >> >
> >> >> > Many thanks for your assistance, it is much appreciated.
> >> >> >
> >> >> > Can you offer any guidance when I next get the 'blue screen of death'
> >> >> > Microsoft refers to an unknown driver problem
> >> >> > Any idea how to narrow it down to a particular driver?
> >> >> >
> >> >> > Regards
> >> >> >
> >> >> > "José Gallardo" wrote:
> >> >> >
> >> >> >> Start>Execute and type "msconfig" without quotes. Unchek all the entries of "Start" tab. Note that if you have an antivirus installed, this won't load on boot. What happens?
> >> >> >>
> >> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:303998C2-7A61-4599-8C52-0758FDA96961@microsoft.com...
> >> >> >> > Hi Jose,
> >> >> >> > downloaded and ran Ad-aware but problem still occurs.
> >> >> >> > Logged in with no activity for a while causes empty desktop with just
> >> >> >> > wallpaper and cursor (no icons or taskbar etc) to be displayed when
> >> >> >> > re-activated.
> >> >> >> > I have no option apart from rebooting by powering down.
> >> >> >> > Nothing is shown in 'Event Manager'
> >> >> >> >
> >> >> >> > I have webcam, scanner and digital camers attached via USB.
> >> >> >> >
> >> >> >> > No new devices but I have however applied driver updates to try and cure
> >> >> >> > this problem and another intermittant problem that occurs when logging off a
> >> >> >> > User account
> >> >> >> > - 'the blue screen of death' caused by a device driver problem - I have no
> >> >> >> > idea which driver.
> >> >> >> >
> >> >> >> > "José Gallardo" wrote:
> >> >> >> >
> >> >> >> >> For the moment, download Ad-aware from www.lavasoftusa.com and run it.
> >> >> >> >> Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?
> >> >> >> >>
> >> >> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:B45743D2-B483-4589-ABEF-04644119A522@microsoft.com...
> >> >> >> >> > two problems can anyone help?
> >> >> >> >> > 1. Logging on to a User account often hangs after displaying 'loading User
> >> >> >> >> > profile' message. CTRL/ALT/DELETE does nothing.
> >> >> >> >> >
> >> >> >> >> > 2. If logged on and no activity then when I reactivate by mouse activity I
> >> >> >> >> > often get an empty desktop, no icons or anything and the system has hung.
> >> >> >> >> > CTRL/ALT/DELETE does nothing.
> >> >> >> >> >
> >> >> >> >> > XP Home Version 2002 Service Pack 2
> >> >> >> >> > --
> >> >> >> >> > Dave
> >> >> >> >>
> >> >> >>
> >> >>
> >>
>

[dave c]

Hi Jose ,
tried this - no device shows a problem
Dave

"José Gallardo" wrote:

> Ok. Restart in safe mode (when BIOS screen turns black, hit several times F8) and go to Device Manager (right click on "My Pc">Properties>Hardware) and see if there is some yellow or red symbol in some device.
>
> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:39A53E12-4714-4693-914D-383206BAF98C@microsoft.com...
> > Hi Jose,
> >
> > Memtest shows no errors.
> > The error message indicates a 'Page fault in a non page area' for an unknown
> > driver'.
> >
> > Dave
> >
> > "José Gallardo" wrote:
> >
> >> If could be the RAM. Run Memtest from here:
> >> http://hcidesign.com/memtest/download.html
> >>
> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:CB4065B2-7ED1-40FC-805E-D5476BA8FBD8@microsoft.com...
> >> > Hi Jose,
> >> >
> >> > from event viewer
> >> >
> >> > Error code 10000050, parameter1 e399a000, parameter2 00000001, parameter3
> >> > 805d937c, parameter4 00000001.
> >> >
> >> > Dave
> >> >
> >> > "José Gallardo" wrote:
> >> >
> >> >> Is there something written on the blue screen? If so, post is here. It is important.
> >> >>
> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:4502EAD8-54F8-4EFC-8A1A-32C453282A09@microsoft.com...
> >> >> > Hi Jose,
> >> >> > blank desktop resolved - I found it was my zone alarm pro firewall that was
> >> >> > displaying a connect request for spooler.exe as I have a printer that is
> >> >> > shared by other machines on my LAN.
> >> >> > What I did not know was that when the blank desktop occured, if you waited
> >> >> > about 2 minutes the desktop sprang into life and displayed the User welcome
> >> >> > login screen.
> >> >> > Logging in then displayed the firewall pop-up.
> >> >> > I have now set the spooler program for access.
> >> >> >
> >> >> > Many thanks for your assistance, it is much appreciated.
> >> >> >
> >> >> > Can you offer any guidance when I next get the 'blue screen of death'
> >> >> > Microsoft refers to an unknown driver problem
> >> >> > Any idea how to narrow it down to a particular driver?
> >> >> >
> >> >> > Regards
> >> >> >
> >> >> > "José Gallardo" wrote:
> >> >> >
> >> >> >> Start>Execute and type "msconfig" without quotes. Unchek all the entries of "Start" tab. Note that if you have an antivirus installed, this won't load on boot. What happens?
> >> >> >>
> >> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:303998C2-7A61-4599-8C52-0758FDA96961@microsoft.com...
> >> >> >> > Hi Jose,
> >> >> >> > downloaded and ran Ad-aware but problem still occurs.
> >> >> >> > Logged in with no activity for a while causes empty desktop with just
> >> >> >> > wallpaper and cursor (no icons or taskbar etc) to be displayed when
> >> >> >> > re-activated.
> >> >> >> > I have no option apart from rebooting by powering down.
> >> >> >> > Nothing is shown in 'Event Manager'
> >> >> >> >
> >> >> >> > I have webcam, scanner and digital camers attached via USB.
> >> >> >> >
> >> >> >> > No new devices but I have however applied driver updates to try and cure
> >> >> >> > this problem and another intermittant problem that occurs when logging off a
> >> >> >> > User account
> >> >> >> > - 'the blue screen of death' caused by a device driver problem - I have no
> >> >> >> > idea which driver.
> >> >> >> >
> >> >> >> > "José Gallardo" wrote:
> >> >> >> >
> >> >> >> >> For the moment, download Ad-aware from www.lavasoftusa.com and run it.
> >> >> >> >> Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?
> >> >> >> >>
> >> >> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:B45743D2-B483-4589-ABEF-04644119A522@microsoft.com...
> >> >> >> >> > two problems can anyone help?
> >> >> >> >> > 1. Logging on to a User account often hangs after displaying 'loading User
> >> >> >> >> > profile' message. CTRL/ALT/DELETE does nothing.
> >> >> >> >> >
> >> >> >> >> > 2. If logged on and no activity then when I reactivate by mouse activity I
> >> >> >> >> > often get an empty desktop, no icons or anything and the system has hung.
> >> >> >> >> > CTRL/ALT/DELETE does nothing.
> >> >> >> >> >
> >> >> >> >> > XP Home Version 2002 Service Pack 2
> >> >> >> >> > --
> >> >> >> >> > Dave
> >> >> >> >>
> >> >> >>
> >> >>
> >>
>

[José Gallardo]

In any case, I would try to reinstall and update (if possible) all the drivers of every device. In Device Manager, right click on the devie and "update driver".

"dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:6CA6C080-61CF-403A-B54F-281582C1D888@microsoft.com...
> Hi Jose ,
> tried this - no device shows a problem
> Dave
>
> "José Gallardo" wrote:
>
>> Ok. Restart in safe mode (when BIOS screen turns black, hit several times F8) and go to Device Manager (right click on "My Pc">Properties>Hardware) and see if there is some yellow or red symbol in some device.
>>
>> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:39A53E12-4714-4693-914D-383206BAF98C@microsoft.com...
>> > Hi Jose,
>> >
>> > Memtest shows no errors.
>> > The error message indicates a 'Page fault in a non page area' for an unknown
>> > driver'.
>> >
>> > Dave
>> >
>> > "José Gallardo" wrote:
>> >
>> >> If could be the RAM. Run Memtest from here:
>> >> http://hcidesign.com/memtest/download.html
>> >>
>> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:CB4065B2-7ED1-40FC-805E-D5476BA8FBD8@microsoft.com...
>> >> > Hi Jose,
>> >> >
>> >> > from event viewer
>> >> >
>> >> > Error code 10000050, parameter1 e399a000, parameter2 00000001, parameter3
>> >> > 805d937c, parameter4 00000001.
>> >> >
>> >> > Dave
>> >> >
>> >> > "José Gallardo" wrote:
>> >> >
>> >> >> Is there something written on the blue screen? If so, post is here. It is important.
>> >> >>
>> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:4502EAD8-54F8-4EFC-8A1A-32C453282A09@microsoft.com...
>> >> >> > Hi Jose,
>> >> >> > blank desktop resolved - I found it was my zone alarm pro firewall that was
>> >> >> > displaying a connect request for spooler.exe as I have a printer that is
>> >> >> > shared by other machines on my LAN.
>> >> >> > What I did not know was that when the blank desktop occured, if you waited
>> >> >> > about 2 minutes the desktop sprang into life and displayed the User welcome
>> >> >> > login screen.
>> >> >> > Logging in then displayed the firewall pop-up.
>> >> >> > I have now set the spooler program for access.
>> >> >> >
>> >> >> > Many thanks for your assistance, it is much appreciated.
>> >> >> >
>> >> >> > Can you offer any guidance when I next get the 'blue screen of death'
>> >> >> > Microsoft refers to an unknown driver problem
>> >> >> > Any idea how to narrow it down to a particular driver?
>> >> >> >
>> >> >> > Regards
>> >> >> >
>> >> >> > "José Gallardo" wrote:
>> >> >> >
>> >> >> >> Start>Execute and type "msconfig" without quotes. Unchek all the entries of "Start" tab. Note that if you have an antivirus installed, this won't load on boot. What happens?
>> >> >> >>
>> >> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:303998C2-7A61-4599-8C52-0758FDA96961@microsoft.com...
>> >> >> >> > Hi Jose,
>> >> >> >> > downloaded and ran Ad-aware but problem still occurs.
>> >> >> >> > Logged in with no activity for a while causes empty desktop with just
>> >> >> >> > wallpaper and cursor (no icons or taskbar etc) to be displayed when
>> >> >> >> > re-activated.
>> >> >> >> > I have no option apart from rebooting by powering down.
>> >> >> >> > Nothing is shown in 'Event Manager'
>> >> >> >> >
>> >> >> >> > I have webcam, scanner and digital camers attached via USB.
>> >> >> >> >
>> >> >> >> > No new devices but I have however applied driver updates to try and cure
>> >> >> >> > this problem and another intermittant problem that occurs when logging off a
>> >> >> >> > User account
>> >> >> >> > - 'the blue screen of death' caused by a device driver problem - I have no
>> >> >> >> > idea which driver.
>> >> >> >> >
>> >> >> >> > "José Gallardo" wrote:
>> >> >> >> >
>> >> >> >> >> For the moment, download Ad-aware from www.lavasoftusa.com and run it.
>> >> >> >> >> Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?
>> >> >> >> >>
>> >> >> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:B45743D2-B483-4589-ABEF-04644119A522@microsoft.com...
>> >> >> >> >> > two problems can anyone help?
>> >> >> >> >> > 1. Logging on to a User account often hangs after displaying 'loading User
>> >> >> >> >> > profile' message. CTRL/ALT/DELETE does nothing.
>> >> >> >> >> >
>> >> >> >> >> > 2. If logged on and no activity then when I reactivate by mouse activity I
>> >> >> >> >> > often get an empty desktop, no icons or anything and the system has hung.
>> >> >> >> >> > CTRL/ALT/DELETE does nothing.
>> >> >> >> >> >
>> >> >> >> >> > XP Home Version 2002 Service Pack 2
>> >> >> >> >> > --
>> >> >> >> >> > Dave
>> >> >> >> >>
>> >> >> >>
>> >> >>
>> >>
>>

[dave c]

Hi Jose,

I did this and it found a few new drivers for PCI Bridge and USB 2.0 Hub.
I will now have to wait and see if this resolves the problem.

Dave

"José Gallardo" wrote:

> In any case, I would try to reinstall and update (if possible) all the drivers of every device. In Device Manager, right click on the devie and "update driver".
>
> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:6CA6C080-61CF-403A-B54F-281582C1D888@microsoft.com...
> > Hi Jose ,
> > tried this - no device shows a problem
> > Dave
> >
> > "José Gallardo" wrote:
> >
> >> Ok. Restart in safe mode (when BIOS screen turns black, hit several times F8) and go to Device Manager (right click on "My Pc">Properties>Hardware) and see if there is some yellow or red symbol in some device.
> >>
> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:39A53E12-4714-4693-914D-383206BAF98C@microsoft.com...
> >> > Hi Jose,
> >> >
> >> > Memtest shows no errors.
> >> > The error message indicates a 'Page fault in a non page area' for an unknown
> >> > driver'.
> >> >
> >> > Dave
> >> >
> >> > "José Gallardo" wrote:
> >> >
> >> >> If could be the RAM. Run Memtest from here:
> >> >> http://hcidesign.com/memtest/download.html
> >> >>
> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:CB4065B2-7ED1-40FC-805E-D5476BA8FBD8@microsoft.com...
> >> >> > Hi Jose,
> >> >> >
> >> >> > from event viewer
> >> >> >
> >> >> > Error code 10000050, parameter1 e399a000, parameter2 00000001, parameter3
> >> >> > 805d937c, parameter4 00000001.
> >> >> >
> >> >> > Dave
> >> >> >
> >> >> > "José Gallardo" wrote:
> >> >> >
> >> >> >> Is there something written on the blue screen? If so, post is here. It is important.
> >> >> >>
> >> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:4502EAD8-54F8-4EFC-8A1A-32C453282A09@microsoft.com...
> >> >> >> > Hi Jose,
> >> >> >> > blank desktop resolved - I found it was my zone alarm pro firewall that was
> >> >> >> > displaying a connect request for spooler.exe as I have a printer that is
> >> >> >> > shared by other machines on my LAN.
> >> >> >> > What I did not know was that when the blank desktop occured, if you waited
> >> >> >> > about 2 minutes the desktop sprang into life and displayed the User welcome
> >> >> >> > login screen.
> >> >> >> > Logging in then displayed the firewall pop-up.
> >> >> >> > I have now set the spooler program for access.
> >> >> >> >
> >> >> >> > Many thanks for your assistance, it is much appreciated.
> >> >> >> >
> >> >> >> > Can you offer any guidance when I next get the 'blue screen of death'
> >> >> >> > Microsoft refers to an unknown driver problem
> >> >> >> > Any idea how to narrow it down to a particular driver?
> >> >> >> >
> >> >> >> > Regards
> >> >> >> >
> >> >> >> > "José Gallardo" wrote:
> >> >> >> >
> >> >> >> >> Start>Execute and type "msconfig" without quotes. Unchek all the entries of "Start" tab. Note that if you have an antivirus installed, this won't load on boot. What happens?
> >> >> >> >>
> >> >> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:303998C2-7A61-4599-8C52-0758FDA96961@microsoft.com...
> >> >> >> >> > Hi Jose,
> >> >> >> >> > downloaded and ran Ad-aware but problem still occurs.
> >> >> >> >> > Logged in with no activity for a while causes empty desktop with just
> >> >> >> >> > wallpaper and cursor (no icons or taskbar etc) to be displayed when
> >> >> >> >> > re-activated.
> >> >> >> >> > I have no option apart from rebooting by powering down.
> >> >> >> >> > Nothing is shown in 'Event Manager'
> >> >> >> >> >
> >> >> >> >> > I have webcam, scanner and digital camers attached via USB.
> >> >> >> >> >
> >> >> >> >> > No new devices but I have however applied driver updates to try and cure
> >> >> >> >> > this problem and another intermittant problem that occurs when logging off a
> >> >> >> >> > User account
> >> >> >> >> > - 'the blue screen of death' caused by a device driver problem - I have no
> >> >> >> >> > idea which driver.
> >> >> >> >> >
> >> >> >> >> > "José Gallardo" wrote:
> >> >> >> >> >
> >> >> >> >> >> For the moment, download Ad-aware from www.lavasoftusa.com and run it.
> >> >> >> >> >> Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?
> >> >> >> >> >>
> >> >> >> >> >> "dave c" <davec@discussions.microsoft.com> escribió en el mensaje news:B45743D2-B483-4589-ABEF-04644119A522@microsoft.com...
> >> >> >> >> >> > two problems can anyone help?
> >> >> >> >> >> > 1. Logging on to a User account often hangs after displaying 'loading User
> >> >> >> >> >> > profile' message. CTRL/ALT/DELETE does nothing.
> >> >> >> >> >> >
> >> >> >> >> >> > 2. If logged on and no activity then when I reactivate by mouse activity I
> >> >> >> >> >> > often get an empty desktop, no icons or anything and the system has hung.
> >> >> >> >> >> > CTRL/ALT/DELETE does nothing.
> >> >> >> >> >> >
> >> >> >> >> >> > XP Home Version 2002 Service Pack 2
> >> >> >> >> >> > --
> >> >> >> >> >> > Dave
> >> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >>
> >>
>